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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 69 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the iPhone 13 Pro Max 5G 512GB's camera quality and battery life, with many praising the improved picture quality and long-lasting power. The screen size also receives positive feedback, described as "just right" by some users. Ease of use is another frequently cited advantage, highlighting the phone's user-friendly interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 69 reviews
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    Is it worth the upgrade? Probably.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So lets start by Saying this is a spectacular iPhone. It is everything you'd expect. Super large screen, capable of displaying images in beautiful detail and color with a hyper smooth refresh rate. Mag safe charging is wonderfully convenient (iPhone 12 users know already). The cameras absolutely impressive ...I mean that the main reason why I got the new Phone. So the is question is: to upgrade, or not to up grade? If you have an iPhone 12, its gonna be a hard decision. Especially for those who don't have 1,000 dollars burning a hole in the proverbial pocket. The some benefits from 12 to 13 are subtle, while others are just incremental. Many of those subtle benefits can really make a difference. The cameras, being the most obvious, are going to be the main reason most people would upgrade from iPhone 12. If you are upgrading from an older iPhone, then its basically a no brainer. Not only is mag safe WAAAY convenient, but your battery life is insane. Especially with the Pro Max. With my iPhone Xs Max, I would have 20-25% battery at the end of a work day, and that's if I kept my screen brightness down. On my new phone, I'll get home with 70% or more battery, even if have the screen at max brightness all day. Need I say more?

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the iPhone 13 Pro Max 5G 512GB in Alpine Green for a little over a month. I replaced a Samsung Galaxy 7 that was giving me "Dangerously Low on Memory" warnings constantly--even after I added a new 64GB SIM card. Although I (& the Best Buy Geek Squad) was unable to transfer over any of my text messages and was only able to transfer around 2/3 of my contacts, I was in love with this phone before I even left the store (for the 2nd time in a day, as they were closing the doors! I had had to run back home and retrieve my iPad to try to use it to unsuccessfully transfer the texts & contacts). The techs were so, so helpful and got the phone set up and connected to my Verizon account. This phone does so much, it would be nearly impossible to figure out all that can even do! It's so nice to have my battery last more than a day; & I love that it has all my notifications right there when I open the phone. I can't say enough good about it!! I'm even able to transfer videos, which I couldn't do with the Samsung. I'm a total convert!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    A little better than the iPhone 12 Pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is a big improvement over the iPhone 12 Pro Max and so is the camera and I like having a smaller notch

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Top Notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first new Iphone in 3 years, and what an improvement! Great battery life and improved camera. You can see the improved responsiveness. Very happy with the purchase. Shout out to the Best Buy rep who was extremely patient and helpful when transferring my info to my new phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    battery is great. lasted me 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love iphones. hate the price. but this was a great purchase. lasted me very long

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    iPhone 13 Pro Mac S12GB

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone so far, big with lots of options. Light weight and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    iphone 13 pro love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the SE 2016 for about 4+years - it was a great phone, I loved the size and it had everything that I needed - but having replaced the slowing battery about 6 months ago which extended it's life, the phone now needed to be replaced. I had intended to just get the new SE - again great size and does everything that I need, but I was encouraged to have a look at the 13 mini - hence this review. I bought my last SE outright and have a very good SIM only deal which I wanted to keep - so it made sense to buy my next iphone outright. I look after my mobile - always have it in a case and touch wood, to date haven't had any problems - so I always intended to buy my replacement iphone outright too

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously I had the iPhone XS Max and was long overdue for a new phone. Other than the battery life and slightly improvement in the camera, I wouldn’t say there’s any other noticeable differences, but is a good purchase if due for a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    My pictures are *incredible*

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this cannot be downplayed - my pictures are amazing! Still getting used to the functionality sans-home button but it's pretty easy to adapt to. Also my battery life lasts FOREVER.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    The Best iPhone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 13 Max Pro is a great phone all around with great battery life and a highly improved camera. Probably the best Phone I have ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Would highly recommend. Will order from Best Buy again

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new phone! Perfect size and coming from iPhone 12 the air transfer was super easy for my photos and videos

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    You're gonna love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone 8 S Plus that was dying a slow and painful death. It needed to be replaced and I decided on the 13 Pro Max hoping to never have to replace another phone. However, I was afraid I was going to have to learn how to use my phone all over again and was dreading it. NOT! Everything transferred over exactly as it was on the old phone... and the few "access" features that had changed a little were no big deal, and definitely an improvement. I am a happy camper!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    so far so Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone has been working great but is however a learning curve coming from a person who only had Android phones. So actions seem cumbersome compared to Android where things could be accomplished in one click now take 3 but I am getting use to it. My entire family is on iPhone so I decided to make the switch so far its been worth it the phone is fast and responsive and we have a picture sharing group with everyone plus Facetime. And the camera is fantastic...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone! Upgraded from an iPhone 6S Plus. I like the blue color. Photo quality is amazing. Great battery life too!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. It works like a charm. I recommend it to everyone. Easy to use and awesome camera features

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    New phone after 8 years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Pictures come out very nice and battery doesnt die fast at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone13 pro max

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the phone since it came out and the phone still working good for me

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Awesome phonr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! Takes amazing pictures. Just the right size screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Iphone 13

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality photos, longer battery life. Case has a solid feel to it.

    I would recommend this to a friend
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