Customer Ratings & Reviews

Awesome, like new, love it recomen 100% get your now

Front camera is scratched up and blurry even though it was marked as in excellent condition

Phone works great and I saved some money buying refurbished

Good condition and works perfectly well, great for the value.

Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

Never buy refurbished phone! When I receive it looked great outside, but when I started to set it up, the touch screen was not responding (difficult to switch numbers to letters0, and it was making strange sound. I immediately initiated returned process and shipped it back the very next morning by FedEx. The seller received this IPhone on October 20, 2025, but hasn't issued refund as of today, October 27, 2025, in contradictory to written promise to do it in 2 to 5 business days. The bottom line, buy Apple products only new and directly from Apple.

excellent good i recomment thais i like it. good deal

Great produce, good quality and good price. Great price for the produce received.

Great item I was satisfied with it definitely recommend

Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

This was not a good purchase. The screen had been replace but was no an Apple genuine part so the touch screen wouldn’t work correctly. The battery life was also maxed out at 80%. There is no way people should be able to sell this type of merchandise for hundreds of dollars in this type of condition.

Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

I ordered excellent but there were scraches of a colors from a side of phone.

The product came slightly damaged and was hard to set up due to how the previous owner left it.

I purchased a iPhone 14 refurbished on Best Buy. Website. I walked in to Best Buy to add it to my members. Insurance coverage. I was very disappointed to find out. It's a third party, so you're not purchasing it from best. Please be aware

I had to return it. It had a defect. It kept turning off, took it into an AT&T store and they said it was defected. Never had that happen to me buying a refurbished phone from Best Buy first time.

Poor quality awful order never again buying refurbished apple phone in Best Buy Not starts at all

I would not say excellent is to describe this phone way pricey for the way it was missing paint run slow

De device is in bad condition, physical and internal, it is not charging and a lot of time the device restarts without order

Ordered like new iPhone but got the iPhone was banged up in 3-4 places.