Customer Ratings & Reviews

Excellent phone I send it to my country Ecuador and the signal is perfect

It’s the color I been wanting for forever and the phone is in flawless condition! I will definitely continue to buy my electronics from Best Buy!

Be aware of the return window, it may be shorter than you think. After less than 30 days of use, I began experiencing issues with the phone's display. I reached out to the marketplace seller for a return and I was informed that the return window had already passed. After that, I contacted Best Buy and apparently they aren't responsible for their sellers, because they couldn't help me either. I'll have to look into a charge back with my bank. What a pain. Battery life was also in the 80% upon purchase which isn't great.

I returned it cause when it got to my house, it didn’t work. It wouldn’t even charge.

Excellent product and quality. I liked the conditions of the product. Camara, 100% recommended color.

Loved it was as good as a new phone and I’d definitely get refurbished phones as presents again

I purchased this phone from the open box section at Best Buy. This phone is in tip top shape, my son loves it.

Excellent refurbished, refurbished camera excellent, refurbished excellent charging , refurbished excellent 120 hertz

Front camera is scratched up and blurry even though it was marked as in excellent condition

Excellent phone, about 3 invisible scratches and I highly recommend this seller!

It arrived quickly and in very good condition, I'm satisfied with the product.

This has been perfect for a starter phone for my 12 yr old daughter.

Never buy refurbished phone! When I receive it looked great outside, but when I started to set it up, the touch screen was not responding (difficult to switch numbers to letters0, and it was making strange sound. I immediately initiated returned process and shipped it back the very next morning by FedEx. The seller received this IPhone on October 20, 2025, but hasn't issued refund as of today, October 27, 2025, in contradictory to written promise to do it in 2 to 5 business days. The bottom line, buy Apple products only new and directly from Apple.

Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

very great product in excellent condition. looked as if it was new and had no complications

This was not a good purchase. The screen had been replace but was no an Apple genuine part so the touch screen wouldn’t work correctly. The battery life was also maxed out at 80%. There is no way people should be able to sell this type of merchandise for hundreds of dollars in this type of condition.

Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

Great item I was satisfied with it definitely recommend

Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

I am very pleased with the quality, as it appears to be brand new.