Customer Ratings & Reviews

I am a long-time iPhone user and recently traded in my iPhone 12 mini for a new iPhone 16. The camera upgrades alone were worth the upgrade, but I am particularly happy with every aspect other than the fact that it is a bit difficult to hold onto without the aid of a pop socket handle if you have smaller hands, as I do. The charge holds for 2+ days of normal usage.

The product was ok and perfect and I really like it

Great quick service. Came into Bestbuy to purchase an Apple phone. I was desperate as I had just ran over my phone I'd had since 2018. I needed an unlocked phone for easy transfer. The salesperson was very knowledgeable and immediately showed me several phones. After we discussed the phones and my needs, I purchased the iphone 16!

I love love love my phone I upgraded from an 11 and I wouldn’t change my new phone for anything I love it and it works so much smoother than my old phone !!

This was a gift for my little sister who hasnt had a brand new phone her whole life. She absolutely loves it and was very happy with the color as well.

Good phone overall, I bought it because I was in serious need of one and it definitely reached my expectations!

The phone is great! I love the photos i am able to take withh it. I have smaller hands and this phone fits wonderfully! The color is beautiful too.

I love my new iPhone 16 I purchased at Best Buy I bought it online and picked up in store. Very convenient

I purchased an i iphone ON the 23 rd of December as a Christmas present for my granddaughter and when I received the delivery and opened the SEALED box the Iphone was not inside and a yellow box cutter was inside the box I contacted best buy who told me to contact law enforcement dispute the charge and reached out to customer care best buy refused to replace the phone and refund my money and completely ignored me i was told to send in photos of the empty box and all sides only to not receive a statement four times from BESTBUY HOW THEY WERE NOT GOING TO REPLACE OR REFUND MY MONEY BEST BUY HAVS THE WORST CUSTOMER SERVICE AND WORST CARE AND IWORST CUSTOMER CARE AND SATISFACTION BEST BUY RUSHED ME OFF THE BACK PHONE THE EXPLANATION GIVEN BY THE REPRESENTATIVE WAS POORLY WRITTEN BY THE REPRESENTATIVE I AM OUT OF 1036.58 I CALLED BEST BUY AND BEST BUY’S AI RECORDER STATED THE PHONE WAS ACTIVATED ON THE 23RD OF DECEMBER AND DELIVERED ON THE 26TH OF DECEMBER. HOW COULD I HAVE ACTIVATED A PHONE THAT I DIDN’T HAVE IN MY POSSESSION This was a Christmas present for my granddaughter THIS WAS A PURCHASE I MADE INSIDE THE STORE AND ORDERED FROM THE STORE CLERK BECAUSE I WAS TOLD THEY DIDNT HAVE THE PHONE IN STOCK. I HAVE TOTAL TECH WHICH IS SUPPOSED TO COVER APPLE CARE INCLUDING THEFT I AM SO FRUSTRATED WITH BEST BUY AND DISAPPOINTED I HAVE BEEN A CUSTOMER FOR OVER 10 YEARS ONLY TO BE TOLD THERE’S NOTHING WE CAN DO. CURRENTLY I AM WORKING WITH AN ATTORNEY AND CONTACTING THE ATTORNEY GENERAL IN MINNESOTA AND MISSOURI WHERE I LIVE AND EXPOSING BEST BUY ON AS MANY PUBLIC PLATFORMS I CAN BEST BUY ARE CROOKS I WOULD NOT SHOP THERE THEY MUST BE REALLY HURTING FOR MONEY TO STOOP TO AN ALL TIME LOW TO STEAL FROM CUSTOMERS I SHARED MY STORY WITH MY SON AND OTHERS AND THEY ALL STATED HOW BEST BUY TRIED STEALING THEIR MONEY FROM ERRONEOUS CHARGES TO INACCURATE PHONE SET UP WITH MORE PRODUCT PLAN PHONE PLAN THAN THEY AGREED TO AS WELL AS OF COURSE DELIVERING EMPTY BOXES AND CONTINUING TO BLAME EVERY INCIDENT ON FED EX BUT CONTINUE TO USE THEIR DELIVERY SERVICE. I WOULD NOT BE SAD WHEN THIS TORE FINALLY GOES OUT OF BUSINESS THEY WOULD DO A LOT OF CUSTOMERS A HAPPY FAVOR WITH THEI UNLAWFUL CROOKED PRACTICES. YOU HAVE A THUMBS DOWN FROM ME BEST BUY AND I HOPE MANY MANY PEOPLE WILL RECONSIDER ORDERING IN STORE OR ONLINE OR SHOPPING AT YOUR ESTABLISHMENT

Sleek design, super smooth performance, and the camera quality is outstanding. Setup was easy, and Best Buy’s pickup experience was fast and hassle-free.

My experience was very pleasant. The staff answered all my questions, and the service was excellent.

The phone is so pretty and i received it unlocked!It has a great new features and ai technology and fast! i was able to get it within a few hours if ordering it

Great camera, fast internet speeds, and overall excellent performance. I’m very happy with this phone and would definitely recommend it.

Lovely color and excellent iPhone! I’m very happy with this purchase.

I received an empty phone box. I called Customer service which said I will receive a replacement phone. Only to be given the run around for days. I was even sent to pick up at a store an hour and 45 minutes from me to only be there for about 4 hours and still no replacement and no refund. Manager told me this happens all the time with FedEx and they would recoup the loss from them. Another lie. I've called and called and still nothing. Only to have to go repurchase this phone again for my son because this was his Christmas gift. Imagine a child opening a gift and there's nothing there and now you don't have a Christmas gift. I lost over $700 and had to rebuy again. I bought from Best Buy again because this is the only place I have been able to find the Iphone 16. I WAS a customer of Best Buy. I have purchased Dell products, Mac Book, etc. But because of the customer service I will now go elsewhere. I don't have money to just give away. I spen gas driving almost 2 hours from my home and wasted an entire day with no good resolution for me. Not giving me a refund or replacement for what I paid for is not acceptable. The phone was delayed in transit...Why? It went a different route than the other phone for my daughter that I ordered the same day...Why? The both came from same location in Georgia. But yet this is my fault that you all use a carrier that you have problems with products going missing. Customer service said it would be replaced but didn't. My advice to others: Don't have your order delivered from Best Buy because they will take no responsibility if something happens to it.

Such a great phone! Much better than anticipated. Great battery life. Absolutely love it!

Great phone. Easy to set up was able to transfer all my information easily.

This phone works really well for me. It runs smoothly, the battery lasts a long time, and the camera quality is better than I expected. Overall, I’m very satisfied with it

We all know that iPhone 16 hangs with some of the best in the market. The price sealed the deal for me.

Love the iPhone 16 good camera quality and works excellent