Customer Ratings & Reviews

I purchased an i iphone ON the 23 rd of December as a Christmas present for my granddaughter and when I received the delivery and opened the SEALED box the Iphone was not inside and a yellow box cutter was inside the box I contacted best buy who told me to contact law enforcement dispute the charge and reached out to customer care best buy refused to replace the phone and refund my money and completely ignored me i was told to send in photos of the empty box and all sides only to not receive a statement four times from BESTBUY HOW THEY WERE NOT GOING TO REPLACE OR REFUND MY MONEY BEST BUY HAVS THE WORST CUSTOMER SERVICE AND WORST CARE AND IWORST CUSTOMER CARE AND SATISFACTION BEST BUY RUSHED ME OFF THE BACK PHONE THE EXPLANATION GIVEN BY THE REPRESENTATIVE WAS POORLY WRITTEN BY THE REPRESENTATIVE I AM OUT OF 1036.58 I CALLED BEST BUY AND BEST BUY’S AI RECORDER STATED THE PHONE WAS ACTIVATED ON THE 23RD OF DECEMBER AND DELIVERED ON THE 26TH OF DECEMBER. HOW COULD I HAVE ACTIVATED A PHONE THAT I DIDN’T HAVE IN MY POSSESSION This was a Christmas present for my granddaughter THIS WAS A PURCHASE I MADE INSIDE THE STORE AND ORDERED FROM THE STORE CLERK BECAUSE I WAS TOLD THEY DIDNT HAVE THE PHONE IN STOCK. I HAVE TOTAL TECH WHICH IS SUPPOSED TO COVER APPLE CARE INCLUDING THEFT I AM SO FRUSTRATED WITH BEST BUY AND DISAPPOINTED I HAVE BEEN A CUSTOMER FOR OVER 10 YEARS ONLY TO BE TOLD THERE’S NOTHING WE CAN DO. CURRENTLY I AM WORKING WITH AN ATTORNEY AND CONTACTING THE ATTORNEY GENERAL IN MINNESOTA AND MISSOURI WHERE I LIVE AND EXPOSING BEST BUY ON AS MANY PUBLIC PLATFORMS I CAN BEST BUY ARE CROOKS I WOULD NOT SHOP THERE THEY MUST BE REALLY HURTING FOR MONEY TO STOOP TO AN ALL TIME LOW TO STEAL FROM CUSTOMERS I SHARED MY STORY WITH MY SON AND OTHERS AND THEY ALL STATED HOW BEST BUY TRIED STEALING THEIR MONEY FROM ERRONEOUS CHARGES TO INACCURATE PHONE SET UP WITH MORE PRODUCT PLAN PHONE PLAN THAN THEY AGREED TO AS WELL AS OF COURSE DELIVERING EMPTY BOXES AND CONTINUING TO BLAME EVERY INCIDENT ON FED EX BUT CONTINUE TO USE THEIR DELIVERY SERVICE. I WOULD NOT BE SAD WHEN THIS TORE FINALLY GOES OUT OF BUSINESS THEY WOULD DO A LOT OF CUSTOMERS A HAPPY FAVOR WITH THEI UNLAWFUL CROOKED PRACTICES. YOU HAVE A THUMBS DOWN FROM ME BEST BUY AND I HOPE MANY MANY PEOPLE WILL RECONSIDER ORDERING IN STORE OR ONLINE OR SHOPPING AT YOUR ESTABLISHMENT

I received an empty phone box. I called Customer service which said I will receive a replacement phone. Only to be given the run around for days. I was even sent to pick up at a store an hour and 45 minutes from me to only be there for about 4 hours and still no replacement and no refund. Manager told me this happens all the time with FedEx and they would recoup the loss from them. Another lie. I've called and called and still nothing. Only to have to go repurchase this phone again for my son because this was his Christmas gift. Imagine a child opening a gift and there's nothing there and now you don't have a Christmas gift. I lost over $700 and had to rebuy again. I bought from Best Buy again because this is the only place I have been able to find the Iphone 16. I WAS a customer of Best Buy. I have purchased Dell products, Mac Book, etc. But because of the customer service I will now go elsewhere. I don't have money to just give away. I spen gas driving almost 2 hours from my home and wasted an entire day with no good resolution for me. Not giving me a refund or replacement for what I paid for is not acceptable. The phone was delayed in transit...Why? It went a different route than the other phone for my daughter that I ordered the same day...Why? The both came from same location in Georgia. But yet this is my fault that you all use a carrier that you have problems with products going missing. Customer service said it would be replaced but didn't. My advice to others: Don't have your order delivered from Best Buy because they will take no responsibility if something happens to it.

This was a gift for my little sister who hasnt had a brand new phone her whole life. She absolutely loves it and was very happy with the color as well.

I love it it’s perfect for I’m enjoying it I All ready told my friends about this deal and they are coming to buy it

The unit is efficient as expected. I am using this basically for my work.

We are satisfied with the purchase. We are satisfied with the purchase.

My experience was very pleasant. The staff answered all my questions, and the service was excellent.

This was the most easiest phone transfer I’ve ever had

Great phone. Easy to set up was able to transfer all my information easily.

Bought this with another phone. The deal was a for grabs very happy with my purchase.

Item was missing from box when received. Poor customer service when I submitted a claim. Will not order anything online from Best Buy again and will just order from a different store next time. Was left with not Christmas present to give and no money. Know multiple people who had troubles with their online orders as well.

We recently purchased the iPhone 16 (128 GB) from Best Buy, and the experience has been excellent from start to finish. The buying process was smooth, with helpful staff and quick checkout, which made everything hassle-free. As for the phone itself, it truly lives up to expectations. The performance is incredibly fast and responsive, whether you're multitasking, gaming, or just browsing. The camera quality is outstanding, capturing sharp, vibrant photos even in low light. Battery life has also been impressive—it easily lasts through a full day of regular use. The design feels sleek and premium, and the display is bright, crisp, and a pleasure to use. Transferring data from the old phone was seamless, making the upgrade process effortless. Overall, we’re very happy with both the product and the purchase experience at Best Buy. Highly recommend the iPhone 16 for anyone looking for a reliable, high-performance smartphone.

The iPhone 16 is an excellent all\-around smartphone\. It has a sleek design, feels lightweight and comfortable in the hand, and the display offers great picture quality\. Performance is one of its biggest strengths\. Apps open quickly, games run smoothly, and the phone stays responsive even when multitasking\. The camera also takes excellent photos and videos, especially in good lighting\. Battery life is solid for everyday use, and the new features make the overall experience even more convenient\. Overall, the iPhone 16 is fast, stylish, reliable, and easy to use

The iPhone 16 has honestly been one of the best purchases I’ve made in a long time. From the moment I turned it on, everything felt incredibly smooth and fast—apps open instantly, switching between tasks is effortless, and it just handles everything without lag. The design is super clean and modern. It feels really nice in your hand—not too heavy, not too light—and the screen is bright, sharp, and perfect for watching videos or scrolling for hours. Colors pop without looking fake, and even in sunlight it’s easy to see. One thing that really stood out to me is the camera. The photos come out insanely clear, whether it’s daytime or low light. Night shots actually look good without needing edits, and videos are super stable. It makes taking pictures feel effortless, like you don’t even have to try. Battery life is also a big win. I can go through a full day of using it—social media, videos, texting—and still have charge left. That’s something I didn’t realize I needed until I had it. Overall, the iPhone 16 just feels polished. Everything works the way it should, it looks great, and it keeps up with whatever I throw at it. Definitely worth it.

I recently upgraded to the Apple iPhone 16 in the new Ultramarine color, and it is easily the best iPhone I’ve owned. The design is sleek, and the color is even more vibrant in person. What impressed me most is the raw speed—everything is instantaneous. I use Google Chrome as my primary browser with dozens of tabs open, and it is incredibly smooth with zero lag or stuttering. The integration of Apple Intelligence makes daily tasks feel much more intuitive, and the new Camera Control button is a total game-changer for capturing photos quickly. Speaking of the camera, the photo quality is stunning, especially in low light. Battery life has also been phenomenal, easily lasting me through a full day of heavy use without needing a charge. If you’re looking for a powerful, reliable, and beautiful smartphone, the iPhone 16 is the perfect choice!

Absolutely love this phone! The color is even prettier in person , its soft and eye catching. It is super smooth, the camera quality is amazing,the battery last all day and the packaging was great too. The set up was very quick and I definitely recommend buying this phone!

I've been really impressed with the iPhone 16 in Teal. The color looks unique and premium without being too flashy, and the phone feels comfortable to hold. Performance is fast, the camera takes excellent photos, and the battery easily lasts through a full day of regular use. Overall, it's a stylish and reliable smartphone that I'd happily recommend.

I’ve been using the iPhone 16 for a bit now, and it’s honestly a solid upgrade. It feels really fast and smooth no matter what I’m doing—apps open quickly, and switching between things is easy. The camera is one of my favorite parts; pictures come out sharp, and it handles low light way better than older models. The battery life also holds up well throughout the day, which makes a big difference. Overall, it looks great, runs great, and just makes everyday use simple and reliable. Definitely worth it if you’re thinking about upgrading.

Nice phone for son takes very good vidoes and we like the size and color of the phone. (The color helps keep owner from loosing it.) So far seems to work very well and battery stays charged for quite a long time.

Beautiful color, easy to learn how to use. Not heavy. Easy to transfer data from my old phone. Takes great pictures. The battery seems to last for a long time. I haven’t charged it but once in 2 days.