Customer Ratings & Reviews

Phone works well. Waiting for AI features. Camera works well.

Have always had an Android, decided to buy my first iPhone and I'm loving it. Everything will automatically connect to my iPad, if I purchase music on one links to the other.

Whatever you do, DO NOT trade your phone in through Best Buy. I completed the process online and while I checked out with the trade in listed and the price adjusted to account for it (With the system even requiring me to sign that I'd send my trade in by X date!), the system never actually processed a trade in. Now I've been at Verizon for hours trying to resolve the issue. An absolute mess

A great phone that my daughter will use for a very very very long time. We choose a higher memory for pictures. More apps and pictures.

Great product, great experience, purchased online and picked up in the store.

I like this phone and I love the color combo it is easy to use and I like the functionality of the phone

Great phone. Upgraded from my iPhone XS that I had for 6 years. Enjoying the new features this phone has.

Excellent purchase as it has all of the features I wanted including artificial intelligence.

Overpriced and nothing new. I'll go with a Google or Samsung next time.

It’s been amazing and the Best Buy employees were amazing and so helpful to pick it up

Great look, and accessibility. User friendly and responsive

Fast delivery and great customer service, Best Buy always the deal

The phone is great and the service I received was better than I have received from purchasing at any carrier store.

I like the product so far, the phone work well, and the process to pick up the phone is very smooth and fast.

I went from the iPhone 13 to the iPhone 16 Pro, I’m in love again with my phone.

Absolutely terrible experience purchasing an iPhone from Bestbuy! My order included a trade in with Verizon and $1,000. TLDR, I didn’t get it easily. I had to jump through some hoops. After receiving my new phone, I had no instructions to send my trade in back. The email from Bestbuy says to login to Verizon to redeem my the trade in credit. But no information was available when I logged into Verizon. I called Verizon twice and they said there’s no trade in information. To make it worse, Verizon was charging me the full retail price on a payment plan. Bestbuy trade in program is broken!

Great phone! Another great Apple purchase with some very nice updates.

Beautiful phone color white It was easy to transfer info

iPhone 16 Pro looks excellent and functions ultimately

I bought this iPhone 16 from Best Buy and 5 days later tried to switch carriers from Verizon to Spectrum and Best Buy will not unlock the phone. I now have to wait 60 days to have this phone unlocked. I tried everything but no one is willing to unlock the phone so that Verizon can release me to go to Spectrum. I am very frustrated because my 3 other lines were transferred but my new iPhone from Best Buy will not because they sold me a locked device.