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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 773 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers appreciate the iPhone® 5s 16GB's excellent camera quality and ease of use, frequently praising its sleek design and intuitive interface. Positive feedback also highlights the screen size and lightweight feel of the device. However, some users expressed concerns regarding battery life and the cost of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 773 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My first iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plain and simple it just works. Everything I've ask it to do it just does. Camera works quite well. I hated all my previous phones but like the iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 5s is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th iphone and byfar this one is the best. Lots of features, and Apple is far and away the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best iPhone yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhones get better every year! Apple raises the bar with each release!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone..... still wish for better battery lif

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my 5th new Iphone and love it! It keeps getting better and better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an iPhone from the first ones manufactured. The old phone needed replaced and when Best Buy had a discounted price on Black Friday, I jumped on it. First, the on-line experience with Best Buy was excellent. I was able to extend my current contract and have it quickly verified by the carrier. After finishing the transaction, I was able to make an appointment to pick up the phone at a nearby store on the same day. I was in and our of the store in minutes, despite the fact that it was Black Friday. The phone is great and buying it was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this from an iPhone 4 and can't believe the amount of differences between the phone. I loved my old one, but love this one even more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Apple quality and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on Apple products to be user friendly and dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    So much better than the 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 3 and was blown away by how fast the 5s processes.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much faster than what I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This still confirms my love for iPhone. Very good pic with this phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone. No complaints so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone so far, no complaints. The only thing that needs some improvement is the battery life but other than that its an excellent phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a Blackberry for years (my last upgrade was 2008) so for me this phone is awesome. I started with an iPad two years ago so I'm more familiar with how to use it. I love being able to look things up quickly on the web, especially when shopping. I also love having all my coupons just a touch away. The hardest thing for me is getting use to the keypad for texting. I'm always hitting the wrong keys. Overall I'm extremely happy with my purchase and it was an awesome price. Worst part was having to pay taxes on the full retail price.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great phone love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used this phone for about six weeks and love it.. no problems and does everything expected of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone preform well except the battery dies fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with the phone, but my experience in the store was bad. During store pick up, I also bought defender and Bluetooth. However, after I left the store I noticed three items in my receipt. Was very busy in life so unable to go to the store for explanation. When I got the time, I went to the store and asked an explanation about the third item. I have been told "it is some sort of a SIM card". I did not buy a SIM card, just upgrade my phone from 4 to 5s and why should I need a SIM card for upgrade, I asked. However, no body able to explaine this to me even the store Manager, so I left the store disappointed and worried for "identity theft ". I called AT&T and asked if somebody has another line under my name. I have been a coustomer for Bestbuy since 2005 with big trust to the company, this is my bad experience in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an iphone, so it is great. The new thumb print reader is a good idea. I know it isn't hack proof, but it does make easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Big upgrade over iPhone 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone for both personnel and business use. It is a big upgrade over the iPhone 4.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Top quality apple product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast processor, noticeably faster than the previous version. High quality screen and general finish. Fingerprint sensor works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my daughters phone. We haven't had any issues with it. Great performance, no problems running aps. Overall a pretty great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone to replace our old one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Iphone Gs5 is easy to use and has great features!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Really great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went up from the iPhone 4 to this one. Really nice progression. I love the lighter weight, larger screen, and slo-mo video capture.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very easy to use, very fast with many apps.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for directions frequently. Great step by step map feature. Good sound with inexpensive headphones for my workouts at the gym.

    I would recommend this to a friend