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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1386 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers appreciate the iPhone® 5s 16GB's excellent camera quality and ease of use, frequently praising its sleek design and intuitive interface. Positive feedback also highlights the screen size and lightweight feel of the device. However, some users expressed concerns regarding battery life and the cost of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,386 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Apple quality and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on Apple products to be user friendly and dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    So much better than the 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 3 and was blown away by how fast the 5s processes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is just the right size, I like the color options, easy to use and plenty of apps to chose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone preform well except the battery dies fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with the phone, but my experience in the store was bad. During store pick up, I also bought defender and Bluetooth. However, after I left the store I noticed three items in my receipt. Was very busy in life so unable to go to the store for explanation. When I got the time, I went to the store and asked an explanation about the third item. I have been told "it is some sort of a SIM card". I did not buy a SIM card, just upgrade my phone from 4 to 5s and why should I need a SIM card for upgrade, I asked. However, no body able to explaine this to me even the store Manager, so I left the store disappointed and worried for "identity theft ". I called AT&T and asked if somebody has another line under my name. I have been a coustomer for Bestbuy since 2005 with big trust to the company, this is my bad experience in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much faster than what I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This still confirms my love for iPhone. Very good pic with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Apple products firm believer you get what you pay for. Love the ease of use very user friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone. No complaints so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone so far, no complaints. The only thing that needs some improvement is the battery life but other than that its an excellent phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for new and old Apple enthusiasts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for a teenager. She is tech savvy and really loves this phone. It's styling, storage size (16gb), features are all what she's familiar with already. It seems a bit light in weight and there wasn't a great selection of protective cases that allow you to see the gold back to the phone. Overall, this is a tried and true Apple product from the packaging to the features offered on a phone. Technology sure has come a long way baby! We are a family of iProducts - pod, 3G phone, pad, desktop, and so the new phone fits right in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a Blackberry for years (my last upgrade was 2008) so for me this phone is awesome. I started with an iPad two years ago so I'm more familiar with how to use it. I love being able to look things up quickly on the web, especially when shopping. I also love having all my coupons just a touch away. The hardest thing for me is getting use to the keypad for texting. I'm always hitting the wrong keys. Overall I'm extremely happy with my purchase and it was an awesome price. Worst part was having to pay taxes on the full retail price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REally love the new IPhone. Great enhancements and easy to navagate.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great phone love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used this phone for about six weeks and love it.. no problems and does everything expected of it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love this one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from 4S and loving it! Faster speeds (operating and connection) are biggest pluses to me, but the gold color is a highlight too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The camera is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is everything I needed. I changed from a android and that was a great phone but the iPhone is much more simple and easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth, expect more when iphone 6 is launched. The screen is kind of small but easy to hold. The button is not as smooth as I thought

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use, great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 year loves his new phone! He says all his friends have one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a fantastic phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone, it's better than the 4, it has a nice look n is a slim design that fits in my pocket. Lots of storage space too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an iphone, so it is great. The new thumb print reader is a good idea. I know it isn't hack proof, but it does make easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Big upgrade over iPhone 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone for both personnel and business use. It is a big upgrade over the iPhone 4.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Top quality apple product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast processor, noticeably faster than the previous version. High quality screen and general finish. Fingerprint sensor works great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Faster, better camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 5s is an upgrade over the 4s. I also changed carriers. Pay a little more, but eliminated dropped calls and a faster internet speed...much faster. Camera was also an upgrade eliminating the need for another to device to carry around.

    I would recommend this to a friend
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