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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 768 reviews

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  • Battery Life

    Rating 3.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the camera quality, screen size, and ease of use of this product, with many praising its improved design and lightweight feel. However, some users expressed concerns regarding battery life and reception issues. Positive feedback also highlighted the reliable Touch ID functionality and ample storage. A few customers suggested improvements to the software and Siri features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 768 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! The camera is better than any digital camera that we've ever owned. Everything functions just how I'd want it to; and if I'm thinking that it should do something, I give that a try and it usually does right what I'm expecting. The finger print scan works find for the index finger, but the thumb print scan is often hit and miss. And if your fingers are wet, forget it - you will need to enter your 4 digit code. Other than that, it pretty much exceeded my expectations in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third iphone. Much faster than iphone 4s. It has great speaker quality, call quality, and picture quality. Very happy with each iphone and each one gets better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A tremendous upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife to replace her 4S and for the most part she love it. The improved camera is a nice step forward as well as the slow motion video capture. Hours of fun with that. The battery does not hold up as well as I would hope (doesn't last the whole day at Disneyland), but a vast improvement on the 4S.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Just a great little phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd apple phone and would not buy any thing else. It is easy to use, easy to see and does more then I need it to do I learn new things it can do all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Reason to Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone4 and it was getting very slow. The apps and internet access were slow responding. I had not updated the OS due to reviews I had heard about it and iphone4. This device works great on the iOS 7 and if you have a 4, there's no reason to not upgrade to this.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    best iphone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this product, able to complete many tasks, and sync updates to all my iOS devices. camera and touch id work flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Light, Elegant and Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had every iPhone released and I decided to upgrade from the 5 to the 5s for TouchID and Airdrop...the Space Gray color was also an excellent update. the multitask ability and battery life on this phone is amazing I generally charge my phone once a day and that is even when using it non-stop for work and play. the rear facing camera creates crisp bold images while the touchID makes accessing the phone while locked as snap. i would recommend this phone for any advanced or beginner.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Iphone 5S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for a couple of years to buy a new Iphone to replace my Iphone 4. I got the Iphone 5S 32GB because i need the storage as I did not want to delete the pictures stored in my old phone and all my apps as well. Like any other Apple products I feel that the phone is special and that there's a lot of effort that has been put to it to make it better. I commented on the price as I paid $100 more for the 32GB phone vs the 16GB phone. I feel that it can be cheaper than this (maybe $50?)

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Great upgrade from iPhone 4, love larger screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had the iPhone 4, and was past time for upgrade. Loved the larger screen with the extra row for icons. Speed much improved from earlier generation phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Great battery life. Easy to use. Great support at Best Buy and ATT & T.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    The iPhone just keeps getting better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the speed of the iPhone 5s and Touch ID has really simplified unlocking the phone from sleep and making purchases in the Apple stores.

    I would recommend this to a friend
  • Cons mentioned:
    Siri

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new architecture and chip speed works great. The ability to put more than 9 apps in a folder in great. Fits good in my hand and is easy to use. Fingerprint option is great because sometimes you only have one free hand, especially if you are handicapped. Siri works better but should have word recognition so she knows what you are saying(people talk different in different regions).

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great time to Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a Christmas present for my parents, and Best Buy was willing to work with me to keep it a surprise (had to sneak the new SIM card into the old iphone until Christmas day). I was given a sealed box and moving from an iPhone 3GS to 5S was extremely simple due to iCloud backup. All we had to do was call AT&T to activate. 5S is a huge leap from a 3GS in speed and screen clarity. The fingerprint unlock is a neat feature that my father likes to play around with now. Over all, it's a great complement to the other apple products in the household.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Another great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great iPhone from Apple. It does exactly what you need it to do as did past iPhones. I don't need my phone to be as large as a tablet. I need it to be small enough for a pocket....a hand.....remember it's a cellphone after all. Apple doesn't make products that will be all things to all people. They make cell phones like this to be exactly what you need exactly as you needed and then provide features you are surprised you lived without

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    The 5s is a nice step up from the 4s.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5s is a nice step up from the iPhone 4s. The larger screen allowing for an extra row of apps is nice. The faster processor was a nice change, too. Fingerprint sensor is great, in theory, but I have had mixed results.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Latest and Greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is better than the previous ones - faster processing, good looks and the camera is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    LOVE IT!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new iphone 5S!! So much faster than the old 4S. It is also much lighter than the old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love the iPhone5S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the finger print passcode. Combined with otter box defender, it is quite durable. Faster processor and better camera is extremely nice.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Still the best phone out there !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had iPhones from the start. they were & still are the best, but are losing ground. phone should probably be 4.7--4.8 inch. must be less costly, and ios7 needs help. ios7 is too "light" hard to read (grey words), the financial app when highlighted is GREY on black - almost impossible to see outside, and SIRI which is a great feature needs to know and do more. also NOTES was better on ios6. maps still needs much improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    It's an amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone. This phone is much faster than even my 5 was and that impresses me. I love how Apple always perfects the different aspects of the phone. The only complaint I have is the storage. They need to start at 32 gigs, then go 64 and 128. 16 isn't enough for anyone anymore. I can't tell you how many people I help as an IT consultant that don't have enough space due to picture and videos to even update their iOS to 7.

    I would recommend this to a friend