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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 372 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the camera quality, screen size, and ease of use of this product, with many praising its improved design and lightweight feel. However, some users expressed concerns regarding battery life and reception issues. Positive feedback also highlighted the reliable Touch ID functionality and ample storage. A few customers suggested improvements to the software and Siri features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 372 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart phone. Wouldn't use anything else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using iPhones since the first gen came out. I've used droids as well, but have always come back to the iPhone. This one is great. Everything I need in a phone!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My first smart phone and overall very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for the Apple name and reputation and the $100 off special at Best Buy Mobile. So far I am very pleased. There are many useful, free apps. The operation is smooth and user-friendly. I have to be very careful with battery life and cell data maximums, but that is just a matter of getting used to the usage and there are tools to monitor both.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Fantastic device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth iPhone, and the best one yet. Just the right amount of storage to keep up with this ample device. When paired with the AT&T network, it makes the best overall cellular experience I've had. Well done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another great iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone, it's easy to use and works with all my apple products. It was a big upgrade from my iPhone 4 . The finger print lock is a fantastic upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love the Touch ID technology!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been an iphone person. I tried to switch to samsung and loved the big screen but I just couldn't do the android system. I love the touch ID capabilities of this Iphone! All I have to do to unlock is use my fingerprint. I can also download apps more easily with using my fingerprint in place of typing in my password!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new iPhone 5s. It's definitely got some updates that can confusing but the new swipe up to access the standard button features makes a huge difference. Overall a great and easy phone to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the new iphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with all my other apple products. The camera is a step up from the 4S. Love the slow mo video and iMovie is so easy to use to make movies.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great iPhone, great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been needing to upgrade a 4s that was on its way out, and the 5s is a great phone! I've had iPhones since the original and they just get better and better. Nice memory capacity and big screen. A+

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. Highly recommended to friends

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Nothing Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth iPhone. I have liked them so much that I continued to upgrade as the new ones became available. If they keep improving I will continue to upgrade as they become available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my daughter. Keeps her very organized and integrates extremely well with her iMac. She loves the number of apps offered for the phone. Beautifully engineered phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good value for the money, easy to learn, had flip phone earlier, but no problem adapting. Probably rely on it too much now. Would recommend for first entry as well as business use.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love the iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a surprise upgrade for my daughter. She was ecstatic! She likes the slimmer and faster features. She downloads lots of music too so enjoys the extra data storage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love how fast it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all this phone was by far the best Iphone made. I love the speed and the picture quality. The security feature is great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I need a owner's manual! Got, "iphone for Dummies"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am learning by hard knocks. How about a YouTube tutor for ALL functions. I am not intimidated by an iphone that thinks it's smarter than me. I think it's dumber than my cheaper dumb phone that only had a service cost of $9/month, in a family AT&T plan. Now, for $30+/mo., I can not get my collection of pictures on my old cell phone, some of the phone numbers didn't transfer, and, "iphone for Dummies", is awkward for a busy man that is suppose to be, "smart", enough to use a smart cell phone. It's a 2 year contract joke on me. I figure that whoever reads this is not a CEO or anything - soooo, ;-] how about helping me with some good suggestions that you personally can share? Your help will give me more faith in the, "Power of the People". Please email back, not via a, "Caned", preformed, computer generated, formal answer. Please, please. please, answer me as one human to another. Go to You Tube and search for, "Nothing More", by, "The Alternative Routes". Their words are about how we should live.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great upgrade, with a Bet Buy price incentive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my iPhone 4, as I ran out of memory, my plan was up, & my screen had crack. I am very happy with the hi-res of the new phone, the better & faster speed & signal.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great upgrade but battery life lackluster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old iphone 4. Business related apps, photos, contacts transferred no problem and were functional within minutes. Phone is slippery. Battery doesn't last a day.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Apple - iPhone 5s 32GB Cell Phone - Space Gray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple - iPhone 5s 32GB Cell Phone - Space Gray (AT&T) is a solid replacement to my iPhone 4. Expected improved Battery Like--but disappointed to have poor battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    It's an iPhone, you probably know if you want one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main gripes about the iPhone is that the user has very limited options to customize the phone. For instance, while you can download an app to do a task, you cannot set that app to take over as the default app for various things. That said, it's a fast, versatile, high quality phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Very fast LTE speeds makes surfing enjoyable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent overall reliability and speed makes phone much better that the previous model. Like all iOS models, customiability is lacking compared to current android models.

    I would recommend this to a friend
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