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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 4468 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers often highlight the iPhone 8 Plus 128GB's excellent camera quality, large screen size, and ease of use. Many appreciate its longer battery life and the ample storage space. However, some find the phone heavy and expensive. The lack of a headphone jack is also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 4,468 reviews
  • Rated 1 out of 5 stars

    Bad Phone and Apple Care Program

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was bought with apple care and had a manufacturing problem. Despite the purchase of apple care through Best Buy their geek squad at the store denied helping out. In the past one used to still pay a small amount and the phone would get replaced. Specially because there is no physical damage and the defect on the microphone is shutting the phone off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should’ve stayed with my 6plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems smaller and no different than the 6plus - expected to be so much more impressed!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has not much different from iPhone 7 Plus

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I The product was alright i think they to expensive

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the services was slow it could have been better...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CAN'T DEAL WITH APPLE ANYMORE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been with Apple for a long time and after the slowing down of phones I have decided to switch to Samsung. I pay to much for they phones to be slowing them down to force me to get a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked the seller many times if the phone was 100% unlocked and their reply was yes. As soon as I needed during my trip abroad the phone dont work with sim cards from other countries but from USA. So phone completely obsolete while abroad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is freezing all the time sounds goes up the down I don’t know what apple has done to the phone or to the program Running the phone but it’s not the same as used to be wow how low can apple go

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is great and all but when I received it the phone screen is out of the phone and it has batter shortage. All this money to get the phone just to have to send it off ...great .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Typical apple phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical apple phone that goes to crap right when they release something new....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get charged an extra $50 for an unlocked phone. They did not price match and the Supervisor Jason Marranda is rude.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. It’s very fast & efficient, the battery life on it is amazing, & the camera quality is stunning. This is the best purchase I have made in a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I either bought a locked iphone or was given one. This was an iphone 8 plus that I bought in Honolulu 3 weeks ago.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Does NOT Sell UNLOCKED Smart PHONES.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone GREAT, Best Buy? SHT............The phone was great lasted me 6 years. i could of probably squeezed another 4 years out of it. How ever the problem is with bestbuy. They tell you these phones are unlocked. To a certain extent they are, how ever they have it set up so the device locks to the carrier you insert your simcard of . So i could of bought this phone for 200$ and sign a att contract for 2 years instead of paying best buy the full 800$ assuming its unlocked. Turns out best version of smart phones all have this issue. I found out the hard way. I went over seas over the summer and couldnt get the phone to work. It was locked to ATT. I had to call att so they can unlock it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to navigate, customer service helpful. Had to get a new SIM card and replaced quickly and easily

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy scammers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was supposed to be unlocked but was locked with Verizon and Best Buy dont want to reapond

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 8 Plus Space Gray (Verizon)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about getting the iPhone 8 Plus since I have the 7 Plus, thinking of waiting for the iPhone X. The more I read and seen the X, I am not a fan of the displays cutout. I decided to preorder the 8 Plus. Best Buy’s preorder service was terrible, but the iPhone is better than expected. The glass back and weight feels very top notch. The cameras are superb and fast. I am really impressed with the automatic adjusting display, colors and picture are awesome. I am definitely glad I decided to get it, knowing I won’t feel like I made a mistake when the X is released.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I Phone 8 Plus Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past several years, I have had several I phones. The 8 plus is junk!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it because it was defective. Keeping the 6plus

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought the phone a month ago and it has stopped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone a month ago and it has stopped working!

    No, I would not recommend this to a friend