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Customer Ratings & Reviews

Model:
MT022LL/A
SKU:
5581623
Your price for this item is $549.99
with activation today

Customer reviews

Rating 4.8 out of 5 stars with 3930 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,930 reviews
  • Rated 5 out of 5 stars

    Easy Transition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an Apple person so this phone was an upgrade. The transition to this phone was relatively simple with many similar functions but many streamlined steps or functions. The Face ID was as easy adjustment for unlocking the phone or to login on websites. The data transfer process was relatively straightforward because of updating my earlier phone to the iCloud. The size is a little larger which is more of a positive than negative give. It fits in my jean pockets and my purse with ease. Because it is larger it is easier to do research or operate other apps. The camera really is great with clear, beautiful shots easily managed no matter the light. I’m very happy with my new iPhone XR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic. The camera is outstanding for city or nature pictures and the battery life is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very user friendly phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to navigate through each function. Camera takes excellent quality photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a 149 dollar credit off the price of this phone. So basically i got this brand new phone for the price of a refurb 600 dollars. At 749 dollars it was still a descent value but at 600 dollars it's a steal. I love this phone even more than i thought i would. The battery life has been great and that is without using any type of power save mode. One of the best purchases i ever made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this IPhone XR , shows clear and the color pop out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new features nice clear picture differt then the other cell phones took me a while to figure out the home screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good camera, but no improvement otherwise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think i’d Have been better off with the 8+; but it was more expensive at the time. I’m a painter and use the camera a lot for my files. The phone aspect is very disappointing, hardly an improvement over my 6+. It is very slow and sticky. I would not buy it again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from 7+ Good Move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 7+ and upgraded to the XR. So far so good. I’ve had it a week and battery life is great, screen size is great. It took about 2 days to get completely used to no longer having a home button, but now it’s no big deal. I really like swiping left/right at the bottom of the screen for recently used apps instead of double tapping the home button on my 7+. Also, and this is a big plus for me, this phone has a bigger screen but feels much smaller in my pocket. I have a case on it and it feels like my 7+ did in my pocket without a case. I sometimes go looking for my XR because I can’t tell it’s actually in my pocket. That’s a nice upgrade. Also, the camera on this phone is amazing. I was worried going from the dual camera on the 7+ to a single camera but I have no regrets. I’m not a professional photographer by any means but I can spot a good picture and I have to say the camera on the XR is really good. Low light is no problem, colors are still very bright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone without the Xs price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved from the iphone 6 to the XR because I did not want to pay the price of the Xs. Glad I did. The phone is easy to handle very responsive and the speed is great. I thought moving to this phone would be a big adjustment, size wise, but with the full screen Apple was able to make a bigger screen without increasing the phone size very much. Also, impressed with the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XR vs. Pixel 3 side-by-side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an iPhone XR and a Pixel 3 at the same time. My wife got the XR and I got the Pixel because I was a die-hard Android fan. After a week and a half my Pixel failed and I exchanged it for a second iPhone XR because I was so impressed with her iPhone XR. User Interface: I was immediately impressed with the user interface on the iPhone and by the fact that all screens were well laid out and easy to read. Much of the user interface is the same (XR vs. Pixel), but everything seems to work faster and smoother with the XR. More importantly, each feature on the iPhone seemed to have an unexpected wow factor. These Apple features are encountered when sending text messages, sharing photos, or sharing location with other iPhone users. Air drop is very cool. The built-in face-time video chat is another one of these Apple-only features. Camera: Both cameras seem to be very comparable. The two phones have slightly different feature sets when it comes to the cameras, but the bottom line is that both phones have very good cellphone cameras. Battery Life: No comparison here! The XR is amazing! I often finish the day with 80% of the battery remaining. I was usually down to 30% on the Pixel 3 and sometimes I couldn't make it through the day. This was especially true when using GPS functions. The GPS in the Pixel 3 kills the battery very fast and heats up the phone. I had the same problem with a Samsung S7 and and older S5. In contrast, I can run the GPS all day on the XR and it seems to have minimal impact on the battery. I use the GPS in the car and I use it when I am skiing. I could only run the Ski Tracks app for two hours on the Pixel 3, but I can run it all day on the XR. Screen Unlock: I love the face recognition feature. This is fast and automatic when you pick up the iPhone XR. Pick it up and the screen turns on and unlocks automatically. No buttons and no fingerprint scanners. Siri: I am discovering that Siri is much more useful than the Google assistant. The reason for this is that Siri is able to control virtually any phone function whereas the Google assistant has very little ability to control phone functions. Android vs. iOS: I was a long-time Android user and I thought I would never like using an Apple phone. Now, I am so impressed with the iPhone that I will never go back to an Android phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone for a "reasonable" price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my wife to replace her aging iPhone 6S. I bought the RED version as she had wanted one back when U2 was first associated with it. Unfortunately while (PRODUCT)RED still lives on U2 is not associated with this phone directly. Not the end of the world but apparently without U2 content the red color isn't what she would have picked. Regardless of that the phone has performed well. If you're coming from an older iPhone be prepared to relearn basic usage as this phone has no physical home button. Change for the sake of change is not always better. The phone's camera performs well although does not do as good in low light conditions as my Note 9. The phone screen is responsible, battery life good (all day), and Apple's build quality is top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apples from now on

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a former Samsung user, but love my new XR's appearance and features. The phone sound is great as is the clarity of the screen and the battery life. The size is perfect for me, with easy to use icons and bright screen. I thought I'd miss the home button, but the swipe works fine and though there's a bit of a learning curve with some of the apps, so far, I'm pleased. And the camera is fine for my uses. There are more expensive models, but this one fits in my pocket, but is large enough for me to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, awesome battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a LONG time apple user, long, long before Apple blew up. I never had any problems with my old 6s, but was feeling antsy so I decided to upgrade my old iPhone 6s to an iPhone XR. After days and days of research and reading between the XS and XR, I decided on the XR. At first it was very odd not having a home button, but I got used to it fast. My husband got the 64GB and I the 128GB. The color options are nice, I chose the light blue. The screen size is great at 6.1" and the battery life is AWESOME. I cannot express this enough, I am still in disbelief at how great the battery life is. If the battery was the only upgrade from a 6s to an XR, I would purchase the upgrade on the battery life alone. It is simply amazing. The liquid retina display is crisp and clean. The face ID is impeccable and I am not sure how I managed without it. The features I love the most: • Battery life • Face ID • Water/Splash resistant • Fast loading apps • Large display There is not anything I do not love about this phone. If you are debating on whether or not to upgrade, or if you're not sure which model to purchase - hesitate no longer...this is the one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone at a "Reasonable" Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To begin, what is or is not "reasonable" to pay for a smartphone is a matter of debate and personal preference given that high-end versions of Android and Apple phones are up over $1,000 now (which is crazy). With that being said, Apple's next phone "up" from this is the XS and the additional features you get with that phone for the premium you pay over and above the XR is probably not worth it. Aside from a single camera lens (versus the two with a 2x optical zoom on the XR) and a little bit better water/dust resistance, there are not any huge differences to warrant paying the premium, in my opinion. Sure, the XS has better technology in the screen and the dual lens system, but this phone (the XR) has an awesome screen that looks great, the camera is sensational (for a smartphone), and the additional screen real estate given the removal of the home button and the bezel-to-bezel screen is awesome. The phone is actually just a hair smaller than the 7+ we replaced and the screen is significantly larger. The phone is fast, face ID works well, and we are overall very pleased with this phone. If you love your Apple devices (or, more specifically, mobile devices that run iOS), prefer a large screen with newer technology, but do not want to pay a premium price, this is probably the best phone for you. You also have a choice of colors, which is pretty cool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone, gorgeous screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our daughter who is beyond the moon happy with the replacement for her iPhone SE. The jump in quality from the SE to the XR is tremendous -- the screen in particular is quite spectacular, and the camera is quite good. It's quite a bit bigger than the old one, which is part of the reason the screen is so much better, but the extra real estate is worth it. Speed is excellent. I have been impressed with the battery life as well. The only negative is the cost, but it's Apple so that's to be expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best iPhone Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this phone for a month and very pleased for three specific reasons. First, the battery life is superior to my former iPhones 6S and 5. I have plenty of battery for email, Internet, and GPS throughout the day, plus a few phone calls. I find no need to recharge during the day. Second, I was nervous about giving up the home button but after a few days I saw how much easier it is to navigate without it and my preference is strongly with the iPhone XR approach. Third, facial recognition works great and is faster and easier than fingerprint recognition. And I still have the option to use a 6 digit passcode. Finally, I’m very pleased with the LCD screen and cameras. The XR is bigger than my 6S, which makes it easier to view although the trade off is a phone that takes up more space but still fits into my pocket with a slim Speck Presidio clear case and Zagg glass protection. In sum, it is the best iPhone that I have owned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me set the stage: I had an iPhone 8, and I wanted a larger phone. I also wanted more current technology (versus an 8+). I didn't want to spend the extra cash for an XS or XSMax, so I decided to get the XR (this phone). First thing: Don't get the 64GB version (lowest memory version) if you tend to take a lot of photos, or download music/movies to the phone. Second thing: I'm coming from the 8 (with 3D touch). This phone does NOT have 3D touch. I haven't missed it much; the only time I miss it is "in place" replies for messages, or for approving 2FA through my company's app. Otherwise, I don't miss it at all. I've read reviews that the display is disappointing - this is NOT the case in my situation. If you're coming from an OLED-based phone (iPhone X) then you might see the difference; coming from my iPhone 8. I love the screen. The phone is speedy, and the battery life is excellent (mostly LTE connections during the day; at night, Verizon service at my house is awful and the phone runs over WiFi calling... now, this has no bearing on the phone itself, but this is the basis of my battery life comments.) My advice: go into the store and feel the phone. Try it out. See if it fits your hand... and if you're planning on getting a case for the phone, have the Best Buy associate put the case on the test phone to see if you like it. They (State College, PA) were extremely helpful with picking a case and this phone, and making sure it was the right fit for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Hype Is Real

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this from an iPhone 6 which I got after the 7 came out. I tend to not get too lavish with my phone purchases while trying to stay up-to-date. When I moved to the 6 from an android I didn't have a significantly mind-blowing experience. The streamlined home screen was nice but at the time didn't offer the same customization. That has since changed. The XR has been brilliant, though. I love the camera. I'm a photographer at my 9-5 and after examining the differences between the XS and XR I came to the conclusion that the two lens setup was far from a necessity. Additionally, the aluminum body doesn't make me feel as if I'd missed out on the heavier body of the S. The real winner for me is the audio. The dual speaker audio makes watching videos feel immersive even on a phone screen. It's louder and manages bass better than any previous phone I've had. I recommend this before any of the more expensive iPhone models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR 128gb (Verizon)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever. Don’t listen to others about the XS having a OLED screen. The XR is as good or better than 4K tv! I watched an entire football game in the mall while my wife shopped and it was one of the sharpest pictures I have watched. The phone does everything. I’ve had it over a month now and I still learn something new all the time. Like today, I went to take a pic of an item to send my wife to see if our son would like this item and my camera automatically scanned the QR code and took me to the App Store to download this products app! Amazing stuff. The camera takes great pics, the internet browsing and overall phone speed is lightning quick. When you hit go in Safari, it goes! The XR is also waterproof to 20 feet for over an hour which means the beach is ok to take pics close to the water! I’d give this phone a 10 star rating if I could do more than 5! I love it. I love the colors and everything this phone does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is great service is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to spend less time on the iPhone which is my wife's and she loves it AFTER getting used to it. If you are like her and been putting off phone buying since 6 or so, this phone will cure what ails you. Plenty of storage, great screen, great camera, no overkill $1000 features for a decent price. What is truly 5 stars is the BB in store phone team. I like Verizon a lot but, I hate their physical store. BB has an ace with the team at our local store. They are knowledgeable, can do data transfers, set things up, answer questions and get you going. Because we have total tech (which I was never sure was completely worth it until now) my wife came back in when she had time and learned a bunch of things about her phone. Just a great experience. Fast, no pressure, right package, easy addendum to my Verizon contract and we were out of there! Try that at a phone store. I dare you!!

    I would recommend this to a friend