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Customer Ratings & Reviews

Your price for this item is $13.89per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 2270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers have good things to say about the iPhone XR 128GB's camera quality, screen size, and battery life, with many praising its ease of use and value for the price. Positive feedback also highlights the ample storage, Face ID features, and overall performance. However, some users expressed a preference for a home button and noted the phone's weight as a potential drawback. The lack of a headphone jack was also mentioned as a negative aspect by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 353 reviews
  • Rated 5 out of 5 stars

    6.1 inch screen perfect

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is significantly cheaper than the XsMax. And performs just the same. Screen size is perfect. If you do not care about .4 more inches of screen, and the dual camera for another 400 plus dollars, I recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Favorite iPhone of all time

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned an iPhone since the first one was released many years ago. The XR is my favorite so far. The screen size is perfect with amazing resolution. The facial recognition works instantaneously and flawlessly. The removal of the home button makes the screen bigger and nicer to look at. I love the screen clarity and the camera. The A12 chip is amazingly fast. I appreciate the fact that I could purchase the exact amount of memory that I needed and appreciate the choice of multiple colors. The battery life on this phone is simply amazing. I mountain bike with the GPS Strava app running for several hours while I stream music, text, take pictures, and make phone calls. All this and the battery lasts forever. This is a home run for Apple! I love this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone XR is a beautiful phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XR has a beautiful display which appears very comparable to the Xs display. Face ID works beautifully. As an upgrade from the 6s Plus, I got a large beautiful screen in a smaller footprint, faster processing, better battery life, an upgraded camera. This phone ticks all the boxes and is a big savings over the Xs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for two weeks and love it! The face ID is awesome and camera is awesome. It is a new phone so it still moves fast and has great battery life. Hoping that lasts. The size was a big upgrade for me and still getting used to it but loving it all so far. No issues yet. Been with iPhones for many years now and don't see it changing anytime soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is bigger better? Overall great phone...

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this iPhone to upgrade from our iPhone 7’s. Didn’t need to but... you know the temptation I’m referring to. Overall it is a great phone but beware of the specs, before buying. I should have done a better comparison. My concerns, the lack of a the home (thumb) button as it made quick access into the phone. Without the home button you must enter the passcode everytime, as I refuse to use face recognition. My daughter does use face recognition on her XR and she says it does not always read correctly. So again miss the home button. There is an issue with a new beauty filter built in the camera and being able to take selfies, specifically with Snapchat. Apple has not acknowledged this issue(yet) so forewarning, my daughter is not happy with this. Also this phone is heavier than the 7 and doesn’t quite rest in the hand with ease like the 7 did. Don’t get me wrong always love apple products, and the new full screen is nice but not sure bigger is better in this case. I miss my iPhone 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facial Recognition is a game changer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Being able to open it by looking at it is so much easier than having to punch in a pass code. The camera is amazing and the size makes it much easier to type messages. The quality of screen graphics is terrific as well. Can't go wrong with this phone--it is so easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone for the dollar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple currently has a wide range of iPhone options. From the relatively cheap seven to the eye popping expensive XS max plus. The XR is positioned to fill the gap between with an LCD display that is as big as an iPhone 7/8Plus but missing the fancy camera tricks and OLED screen of the XS models. To me, the cost savings are well worth the trade off. The XR is sleek, fast, packed with technology, has a battery that lasts forever, and actually comes in several colors that can be shown off through any number of clear cases (see Spigen). If you’re doing nothing but looking at the price tag, consider this: you won’t need to ‘upgrade’ the XR for years. If Apple is feeling the pinch from declining phone sales as everyone else is, it is because their phone’s expected service life, which is supported by regular iOS updates, is getting longer and longer. This is why I believe that the when considering technology, design, features, and expected service life the XR is THE best bang for your bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than I Expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this phone has been great. I’m coming from an iPhone 8 Plus so I wasn’t really expecting too much of better experience, but WOW! Having full screen without that huge “forehead” and “chin” really makes a difference. Even those it’s an LCD screen the display is truly stunning. The cameras are AMAZING and I would even put them up against the Xs. I thought about the Xs but the fact that this has a bigger screen, pretty much the same camera, it comes in this beautiful blue color, and it was on sale made this easily the better buy! Face ID is a game changer and is very quick and snappy. I was really hesitant on getting a phone with no buttons but iOS really makes it easy and I don’t miss my fingerprint scanner at all! My only complaint is that since it doesn’t have multiple cameras the video stabilization could be better. But for the specs, cool colors, and PRICE. The iPhone Xr is a winner and definitely recommended!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Apple product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large screen very much, can actually watch video on it without too much strain on the eyes. I lake the face ID. I thought I will hate it, but it actually works better than touch ID and save time with the apps login. The battery life was very good so far - still at 70% by the end of the day. I do not like the bulkiness - this is the only drawback so far. I keep it in my pocket and I can feel it there most of the time. It's definitely much heavier then my 6s that I traded in. Buy I like it when I take it out of my pocket and use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite iPhone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6s to the XR and am overall satisfied so far. I am still adjusting to the no home button and larger size of the phone, however the full size screen and larger dimensions do make it easier to navigate from different screens. The array of colors the XR comes in also make the phone very vibrant and exciting. Battery life is significantly stronger than my last iPhone and the wireless charging is definitely an option to consider if battery life is something you highly preference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slightly bigger, and much better

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7 and really like the XR. It's certainly heavier, but the performance is nice. I adapted to the screen without home button quickly. Somehow the phone seems simply better quality. I always have two phones to avoid single point of failure. So the 7 is still alive, replacing an old flip-phone. Yes, I'm finally without a flip phone. No regrets there. All the data transferred just fine. Yolanda (if I recall her name correctly) did a great job. Best Buy earns my business by carrying the best products and having the best customer service. Remember that (I have no doubt), and I'll keep coming back for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slick and fast!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 6S to the XR! Wow. new phone is not much bigger physically, but the screen is huge! Not having a home button took me about four days to get over... haha.... I thought that was gonna be awful and it's not at all. The battery is really long lasting and I don't even charge overnight every night. After nine hours of a boring conference, I still have 44% battery life. The think I like least is the face recognition. I wear glasses and if I am in bed with the glasses off, it does not recognize me. A small thing, but I wanted to be thorough. Worth the money, works so well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR great and costs less

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XR meets all the requirements for a phone and camera. A little larger than the iPhone 8, it still fits in a pocket but has a larger screen. It is faster, has a longer battery charge, recharges quicker. If your previous phone was backed up to iCloud, the setup was very easy, just turn on the iPhone and follow the directions. The only problem I had was the sim card had slipped under a flap in the shipping box and I didn’t find it. So I had to go to a store and buy another. This was a pain during the COVID quarantine. Now I need to return the extra sim.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific iPhone!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone may be budget friendly in price, but by no means is it budget in features! The iPhone Xr is a terrific device that takes amazing pictures, is blazing fast and does by the way, have a fantastic looking LCD screen. At 6.1", it is also the perfect size! Save yourself hundreds of dollars and pickup one of these awesome colorful phones! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from 6splus to the XR. Very satisfied with screen size and Face ID. Processesor is extremely fast. Great camera also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from an iPhone 7 to the latest iPhone XR... I have to say, I’m not a “plus” size phone person.. however I really have begun to appreciate the size of this 6.1 display !! I’m a huge fan of the surface charging capabilities .. and would recommend a Yootech brand as your choice of chargers .. amazingly fast charging.. the only downside would be based on your choice of phone cover as the pop out button will be in the way - I was able to find a great clear protective cover (as the new iPhones have glass cases) you need something worthy .. I found a nice ESR brand, clear to show off my color (white) includes a fold out metal bar that replaces a pop out button for phone stand, yet it is located in a spot lower on the case allowing adequate charging surface contact with my yootech. Love the face recognition vs touch thumb button on the iPhone 8 and lower .. also this phone boasts the best battery life of all iPhone to date .. surpassing X /XS ... I believe it.. as I never need to recharge my phone until the end of my day... it’s a huge difference from my iPhone 7 for sure .. I like this phone also because while it has the largest screen to date also 6.1 vs 5.8 of the X / XS.. and it doesn’t have dual rear facing cameras, it has a portrait feature not offered prior and it’s the lowest costing of all the X series .. I like it so much, I went back and bought another one to replace my daughters phone as an XRmas gift.,!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, battery life is awesome. And the screen is really nice, it's a nice size as well. The black color is really nice, the price was just right as well. I do miss the headphone Jack, but I did pick up the Apple air pods and they work really well with this phone. Overall is is a great purchase and should last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review Apple Iph XR 64GB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 6S finally gave out had to buy a new phone but couldn't afford the prices of new phones. Looked at all phones and decided to stay with the Apple and based upon reviews from varies people and consultants they stated for your money the iPhone XR 64GB was the best especially for people who just could not afford to really upgrade to the newest multi lens iPhones. So big difference between the 6S and the XR had to go and talk to guys at Best Buy to help with how to use the phone and problems I was having with the autozoom coming on and staying on my main screen and after learning about the various 1 finger, 2 finger and 3 finger swipes usage in various areas of the iPhone I was finally on my way. I had also shopped around for the best deal and Best Buy had the phone on sale and so bought the phone from Best Buy. Now u may think how can someone not know this little stuff, well, I'm in my late 60's and not very iPhone knowledgeable, just enough to get done what I use the phone for, be dangerous and then eventually I learn other neat things to use later as time progresses. But I'm really glad I did upgrade and I am very happy with this phone and I'd buy it again. Thanks again Best Buy for having the phone on sale when I really needed it! <]:^)=OOO:

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone for its Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone XR. It does everything I need plus it’s a bigger screen without having to pay for the bigger screen. If you are looking for a new iPhone that runs quick and smooth plus camera quality is amazing for what it can do. Don’t skip out on this iPhone plus you can choose your own color. A lot better than the iPhone 5c when it came out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great upgrade over my daughter's 6s. Much larger screen, fast processor, equivalent to the Xs model, and overall a really nice upgrade, if you don't want to spend the extra bucks to get essentially a better camera (albeit a much better camera), and a bit more memory.

    I would recommend this to a friend