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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 84 reviews
  • Rated 5 out of 5 stars

    A great phone all around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held on to my iPhone 6s as long as I could but the battery life was beginning to fade quickly so I finally decided to upgrade to the Xs. This phone is so fun and easy to use! I thought not having a home button would make it harder to control but everything is very smooth and easily accessible. The facial recognition is great and very smart, the camera is clear and takes great pictures, and the speaker has nice volume and great quality sound. The phone is also more durable than any other phone I’ve had and I finally feel comfortable using a light case with no screen protector instead of an otter box. I also love how long the battery lasts! I can use my phone all day long and still have about 30-40% at the end of the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New Best Friend

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I shoot with a DSRL camera, many iPhone XS shots are comparable, especially on an overcast day, landscapes. But it’s the speed between apps and processing that amazes me about Apple. And ease of use helps me get through complicated transactions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive, but best phone I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the switch from a 7 plus and I'm not disappointed. Its much easier to use/hold and with the added screen from the lack of a home button you wont miss it. Face ID is great. I was on the fence but I'll never look back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent new IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated to this phone recently. It is has many advantages over my previous IPhone: faster internet, much better photos, slightly larger screen, easier to use. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! What a screen!!! Love this iPhone. Fast response loading apps. Screen is very easy to type. Great upgrade from my iPhone 6s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite iPhone yet. Fast, great screen, easy to use. You’d think this is the flagship iPhone. Wait. It is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded a iPhone 6 Plus for iPhone X’s. Slimmer but about same screen surface,easier to hold. Camera great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to learn the new format without the home button. I love the size and the camera is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone X max! Fast, easy to use, plenty of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the battery life Screen resolution Camera easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A really great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a step up from the phone I have been using (Pixel) in regards to speed and ease of use. It interacts with and connects to other devices smoothly and intuitively. I am using the Microsoft business suite of programs on it without any significant negative issues. I am happy to be back with Apple for my cell phone hardware. It’s just better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great new features! Love the larger screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and fits perfect in my purse. Good pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life. Camera takes high quality pictures. Adequate memory space. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS in gold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone. So far very easy to use and the picture qualities are great. Most especially like the portrait feature when taking photos, the quality is insane. . Thought I would miss the home button, but so far no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the new phone. Its slim and easy to use. I like the face recognition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally different!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen, no edges or boarder around the iPhone, and no button to push , just wipe everything away , really different!! I got a XS iPhone and love it !! Went to it from SE iPhone!! Change is good !! Get u one !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband to replace his IPhone 6 Plus. It is a perfect size for a mans hands and the controls are very easy for him to use. Great features!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My husband’s very 1st iPhone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has always used the phone his company provided for him and it’s happened to be Android. But, for Father’s Day, I bought him this Apple - iPhone XS 64GB - Space Gray and he’s getting used to it slowly but surely. He is not super technologically geared, so, whenever he was having an issue with his Android, it would take me a minute to figure out since I’m not as familiar with Android. Now, with his new iPhone, I can actually help him troubleshoot more quickly since I use the same model phone. I recently purchased this same model for myself and was upgrading from an Apple iPhone 6 Plus. I have had to learn several news ways to do things. Like, how to shut down; how to take a screen shot; and how to close out of apps. I’m thankful that Apple is so intuitive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really nice and easy to use. Got my daughter one also. Had to get use to the home button not being there but no problem. Perfect size phone.

    I would recommend this to a friend