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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2213 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Rated 5 out of 5 stars

    Overpriced but great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced but isn’t everything anymore? I guess in the world of tech miniaturization is always pricey so smartphone costs rising shouldn’t be a big surprise especially since it is replacing the computer for so many people. Works great, great size, bigger yet not ridiculously so, sturdy....lots of storage, fast... great upgrade from the 7.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I phone xs is the best update I have made, it is very fast, it is very easy to see, it is very user friendly, it has a great camera and takes really good pictures.The phone is a little bit on the heavy side but it will still carry comfortable inside my jeans or pockets .It is very pricey too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade from the iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much reviewing and researching, I decided to upgrade to the iPhone XS. The upgraded camera was a big factor. I prefer a smaller phone, so chose the XS vs. the Max. So far, this has been a great experience. Staff at my nearest Best Buy went above and beyond to set up and transfer all of my data and apps - I couldn't be happier with my new purchase. Well, unless it had been cheaper! It's quite an investment these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice display, fast, UI improvements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple phones are reviewed everywhere. I upgraded from 6+. Likes - face recognition is amazingly effective, fast processor, nice display. Biggest problem - expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for less than a week but love it so far. Of course I was using an iPhone 6 before, so this is obviously a big improvement - especially with screen clarity and taking pictures. I bought it on sale, but still think that it's overpriced for what I would have paid for a Samsung Galaxy. Unfortunately the sale-priced Galaxy that I wanted was sold out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS great phone great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the facial recognition feature. It even opens when I have my reading glasses on. It is a bit pricey.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this phone has lived up to the hype. Only reason it’s not 5 stars is the price. The Face ID alone was worth the upgrade. Now I just need to stop worrying about dropping it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this phone. Worlds better than the iPhone 6

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love This Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. love the lesser bezels, new camera. The only reason for 4 stars is wish it was a little bit cheaper and came in different colors like the XR.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, but not worth extra $.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great IPhone, but not great enough to justify the hefty price tag. Not much of a difference from the 7 or 8. I would have gladly taken one of those if they were available. Needed to replace a malfunctioning phone, After going through 3 Verizon refurbs, and having trouble with all of those, threw in the towel and bought a new one. Wish the older ones lasted longer. Lucky to get a full 2 years out of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Apple iPhone XS 512 GB as I need all the memory and the camera is so much nicer than the older versions. Glad I made the upgrade to this phone. Just wish it wasn't so expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone my 3rd I phone and for sure the nicest one apple stepped up there game on this one a little pricey but you get what u pay for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new features and camera of this new model are great...but it is expensive...used the $100 off during Christmas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality Expected from apple, camera lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as well as every review states. Camera seems to overly process each photo taken, My iPhone 7 photos were had a much more natural look to them. Its a shame that Apple charges more and more for every new phone release.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive phone but seems to work fine. I had a 6s before and don’t see a whole lot of difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Apple has made a fantastic device. A bit expensive, but no choice heh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we have come to expect from an iPhone. Price is ridiculously high

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 year from release - I hv a dead phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year from release - I hv a dead phone that is out of warranty and cant be recovered after apple update. Never going back to apple any more. Spending $1000+ with such a experience is bad. Apple wont fix it if you don't hv their expensive protection plan. I would rather use a cheaper android now on.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Getting more and more pricey.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From iPhone 4, 5, 6plus then Xs, the price is getting up and up. Bought Xs like year ago, so far so good. Hopefully I can use this phone at least 2 more years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent phone but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone deserves a five star rating for its functionality. I gave four stars because the price is very high in comparison to phones that compare.

    I would recommend this to a friend