Customer Ratings & Reviews

After charging it for 20 minutes before I could turn on to start the set up process. It is a really nice phone for my first iphone. I did have trouble with the shipping but all in all this was a good buy so far.

The display on this iPhone is amazing. It is A much needed upgrade coming from an iPhone 7plus

I like this so much and i love it ... i will just use one word....PERFECT PHONE FOR ME

It's beautiful!!! It's fast! If you like apple and IOS you will love this phone.

I like the ease of the phone and how all the graphics look on it.

It’s really cool, I really liked, I just feel it’s really expensive

I love the overall premium quality of the phone. It’s perfect.

I love this phone and it has very good quality and all

I’m perfectly enjoying this phone right now, yes!!

This is the new phone from apple so far I love it.

Coming from a Samsung galaxy note 8, this phone is a breath of mobile fresh air. The note 8 isn’t a bad phone, I just prefer apple to android. I love the big screen and the form factor. It’s the same size as the iPhone 8 Plus, just with a better, bigger, badder screen. The phone is definitely faster than the Note8 and the iPhone 8 Plus. Opening apps, playing intense games, streaming video, this phone can handle it. The phone is a bit pricey. It will definitely leave a dent in your bank account. It doesn’t have a ton of features like the note 8 or 9. The phone definitely leaves something to desire in that department. But the build quality is top notch (no pun intended) The metal and glass will have you feeling like you just bought a piece of cutting-edge tech. The cameras are great, I’ve taken a bunch of pictures in all kinds of lighting conditions and they look fantastic. If you’re a person who likes accurate photos, this phone is for you. In conclusion, if you love big iPhones, upgrade to this. Just keep in mind that it’s expensive. Starting $1099, you’re going to be set back if you paid full price like I did. But it’s definitely worth it if you have a iPhone 7 or below or if you want a bigger version of the iPhone X

Had for two days now in a outer box, droped it maybe 6 inches off the ground and the whole back of my phone shattered. Glass backing is junk

I'm a camera person, so when this came out I just had to have it. The power of the lenses is awesome, and the pictures come out so crisp and clear people think I'm using professional grade cameras. Add to that the functionality of the phone, the ease of use, the long battery life, face id, and all the other bells and whistles, and I found a phone worth every penny I paid. The size is just right too. Even in an Otterbox Defender case it still fits easily in my back pocket. It'll be a few more years before I go looking for the next iPhone since this one is perfect for me in every way!

I traded in my iPhone 8 for the iPhone XS Max. Little did I know how much I would love it. I ordered the gray/black iPhone to replace my iPhone 8 which I traded in. I discovered that Best Buy had the lowest prices over any of the cell phone companies around. I purchased my iPhone on July 24th and just received it on August 4th. What I found so amazing was how easy it was to go into Best Buy and they not only set up my new iPhone but transferred all the data from my iPhone 8 to my iPhone XS Max. They took off $160 for the trade in value of my iPhone 8. They set up everything with my provider which was Verizon and ported my cell phone number to my new iPhone. The young man that helped me was so helpful and he even put on the new screen protector and case I had purchased from Amazon. He spent 2 hours setting up my new iPhone. He went above and beyond to make my experience a good one. I still cannot believe all the work he did calling Verizon and setting everything up. My monthly payments are only $20/month for 2 years. Just a month before the exact same iPhone was selling for $47/month everywhere else which is over double the price I paid. From now on I’m always going to shop online at Best Buy first. I thought it would be hard for me to have a new iPhone without a home button but I adjusted very fast to it. This iPhone came out in 2018 and has facial recognition along with a security passcode. It was rated very high in 2018 and is still rated higher over the iPhone 11. I am finding out how fast this iPhone is. With my iPhone 8 I could never get Siri to understand me because I have a disability - problem speaking as clearly as I use to due to surgeries on my neck and it’s no longer a problem with the iPhone XS Max. It learned my voice within a day in a half. Last night I laughed because I was telling my husband how Siri understands me now and Siri started talking to us saying “I can look up information for you on Siri”. And, now I can dictate text messages as well as dictate anything I want in an email and Siri does it for me. So I would highly recommend this iPhone - it’s very fast and there are so many more things you can do on this iPhone. It gives you detailed information on the quickest route to get to your destination. It is definitely geared towards anyone with disability problems such as with speech, eye problems as well as hearing problems. Apple did a great shop with this iPhone. It also has two cameras that takes amazing pictures and videos. In fact my oldest son just bought the same iPhone for himself after seeing how nice my iPhone was. The size is so much bigger and nicer. It’s easy to hold in one hand and still fits into my back pocket easily. I only wish I had bought this iPhone sooner.

I upgraded to the iPhone XS Max from an iPhone 7 Plus. What I've found since upgrading is that I actually like the Facial recognition better than what I thought I would. I haven't had any issues with it recognizing/unlocking under all lighting conditions, etc. As far as speed, it is faster opening apps, etc. I haven't experienced any battery life issues even after using all day, I usually still have at least 10-20% of battery late at night with no charging during the day. The photo and video quality is great and a definite improvement over the previous model I had (7 Plus). And as for the screen, what can I say that hasn't been said? It's large and videos/photos, etc. look gorgeous on this screen. I'm not sure I could drop down in size after using this phone. Finally, I haven't tried wireless charging, but I find that when plugged in the charging isn't any slower than that of the 7 plus. I wouldn't hesitate to recommend this upgrade if you want a bigger screen, better camera, and faster processing from the 7 Plus or older. As far as the 8 Plus and iPhone X, I'm not sure the upgrade would be worth it there as I haven't used either of those.

This phone is FAST, has an amazing screen and cameras. Using Face ID on the iPhone Xs Max is as fast and convenient as not having a passcode set at all. It is simple to switch between apps or get back to the home screen with the swipe gestures. You'll never miss the home button. The infamous "notch" is something I stopped noticing right away. You won't regret getting this phone.

This was definitely a huge upgrade from the iPhone 7. I get like almost 2 inches more of screen! The camera is amazing, and so is the speed of opening and accessing apps. My only complaint is how heavy it is, my pinky legit cramps. And it’s crazy expensive. Apple needs to chill with their prices.

I have had Android phones since smartphones started. The new iPhone has been very reliable and a big step up from my Samsung Galaxy 8+. The battery lasts all day, performance is great and the face ID is flawless even at night. The camera is also a huge improvement over the Samsung. It did take a little time to get used to IOS vs Android but so far I am really liking how everything works. I also got the watch and I must say the 2 devices work really well together. Much better then the Samsung phone and watch.

I had an iphone 7 plus 256 gb and traded it in for xs max 512. Love the big screen and extra storage for making videos etc from drone footage. Also nice for movies etc. love face id and speed of phone and picture quality is amazing. So many new features and a great camera. Very happy

I was mostly content with my iPhone X but always wished it was a little bigger. The XS Max fits the bill. Biggest iPhone screen ever but in the same body size virtually as the Plus models is exactly what I wanted. Excellent display. Face ID , which worked perfectly for me already appears to be faster and more accurate ( I didn’t have issues often with Face ID not working like some people say they have though so it’s just a perk of an upgrade versus an issue being fixed). Gold color is gorgeous. iOS 12 is great. Only negative I have come across is that the XS/XS MAX does not work with my Belkin stand charger. It constantly cycles as if it isn’t staying plugged in. Researched and found out that it is listed as not compatible. Not sure if Belkin will be able to address the issue or if it’s now just an accessory I can no longer use. Oh and for those that still need it you won’t get the headphone adapter included in the XS/XS Max package. You will have to purchase one if you need it.