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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1220 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, performance, and sleek design of the Apple MacBook Pro 13", frequently praising the Touch Bar and its lightweight portability. However, some users express concerns regarding the device's heat generation, limited port selection, and the price point. A few also mention that the camera quality and fan noise could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,220 reviews
  • Pros mentioned:
    Speed, Touch bar
    Cons mentioned:
    Fan noise, Heat, Ports

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my first ever macbook. Its been 3 weeks now of usage. Pros: light, slim, fast, great graphics, love the speaker volume, awesome touch screen bar, and keyboard is super comfortable for a touch typist. Cons: adjustment from windows to ios takes time and a lot of patience. I go to youtube to assist me with some tutorial. When using speaker during video call or zoom meeting for 2-3 hours macbook heats up. I mean hot. To reduce the heat build up, I use earphone during video meetings or watching movies while multitasking. And the fan is loud! Its kinda disturbing but it will turned off after 2-3mins. It only has 2 usb ports. Need to buy a hub for my printer cable and magtech cable. But Im keeping this baby.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch bar

    Rated 5 out of 5 stars

    Powerful, beautiful, incredibly fast.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a software developer student. First semesters I worked with a HP Envy x360 touch screen, 12gb RAM, 750gb HDD, 15.6” screen. But I always wanted to have a MacBook because I’ve heard they are powerful. Also because I need to know how to operate both windows and Mac. I purchase this 13”, 8gb RAM, 512gb SSD MacBook and couldn’t be happier. Let’s start, screen is smaller than the one on the HP, yes, and is not touchscreen, also yes BUT, quality is wayyyy better. Just a couple of days ago me and wife were at the pool working with both laptops and on HP you could barely see the content because of the sub but in the MacBook everything sees clearly as if we were indoors. Speed, is just incredible, even though the HP has 12gb of RAM and this has 8gb, this one is way faster. Visual Studio Code, Atom, Xcode, and those kind of programs open in about 3 seconds while on the HP it takes about 40 seconds. Also I’m usually working with both chrome and safari, atom or VS Code, terminal, GitHub, Evernote and some other apps and it runs incredibly fast. I’m just too impressed. Never had a lag or something. Truly they know how to optimize software and hardware to make it work like a charm. Turning on device takes around 8 seconds because of the SSD. Which is amazing. What I love is how simply it was to learn how to use it, coming from windows. There are just so many things you can do with the trackpad that I’m impressed. It’s a time saver. By the way, about the trackpad. I don’t think there’s one better on the market than this one. Is not just how it feels but all the things you can do with it. The touchBar has been criticized a lot and I just cannot understand why, for me, is great, you have a lot of options there depending on what you’re doing or what app you’re working on, so I find myself using it to get things faster without needing to use the trackpad or going to the menu to find stuffs. Software is too smart so you’ll always find great options on the touchBar when you’re working. The way apps installation and uninstall works is amazing. No more weird processes like Windows, just drag the app icon to the Applications folder and Boom, it’s installed already. If you wanna uninstall it just drag and drop to the bin folder and that’s it. I do have an Apple Watch and an iPhone too so being able to get messages, calls, files, etc thru all 3 devices is great. The only thing I don’t like is that it comes with NO USB port, just 2 usb-c BUT easily solved with a hub from Amazon for $17 which includes USB, HDMI and usb-c.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great quality and worth every dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used windows 15 years First time i buy Mac book pro 2020 Its so Beautiful and so fast and Easy to use Great quality great sound not hot Working smooth Im happy with Purchase

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    macbook pro 13

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice super fast easy to use beautiful display

    I would recommend this to a friend
  • Pros mentioned:
    Touch bar

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the MacBook Air and this is my first MacBook Pro.. I love it and it’s perfect for my college classes. I love the size, the touch tool bar, and it’s many cool features. It definitely worth buying!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Mac for my Online degree and I’m in love with it. It’s very fast and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Apple Macbook Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Apple products 8 years and had the Macbook Air 13 prior to buying the Pro. I have several friends who does graphic design and use the Pro as their laptop of choice. When Inmade this purchase I knew this computer would exceed my expectations and it delivered. I am 1000% satisfied with The Pro and had a great experuence with the Best Buy professionals in store that assisted. I make all my tech purchases from Best Buy for this reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and light weight

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple products are the best. This laptop is sleek and light weight. All my family members own this laptop. Works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the new 13 in mac air i got after a week after realizing that the pro was prolly better for gaming and it was the right choice, the mac air was awesome but the pro fits my needs better.. Love it...never going back to windows

    I would recommend this to a friend
  • Pros mentioned:
    Touch bar

    Rated 5 out of 5 stars

    Amazing MacBook!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a MacBook and I’m so glad I made this purchase! There’s so many great features with the Pro/ Touch Bar. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Man.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is my 1st time using Apple products. Love the laptop. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got an Openbox deal for my nephew as he all his classes are online. It said it as missing AC adopter but to our pleasant surprize it was not missing anything! Morse Best Buy team members were really helpful and easy to work with,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Pro 13 inch A2289

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first MacBook laptop and I really like it. I have no complaints. I’m very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and sleek. It has all the storage space I need! I’m glad I chose this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my purchase .. thanks to Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am very happy with my purchases.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy. This is the only place I get my Electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its amazing! its been a great laptop so far :) im still figuring it out! super easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch bar, Weight
    Cons mentioned:
    Heat, Ports

    Rated 5 out of 5 stars

    Should’ve Done This Sooner

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a mid 2012 MacBook Pro for years. I finally caved and bought a new one because mine was crapping out on me. It was the best decision I could’ve made! It is way lighter and thinner than my older one. Runs incredibly fast and the extra features of the Touch Bar is dope! I was a bit shocked when I noticed there weren’t any USB ports but because AirDrop is easily accessible it worked out. That said, I did purchase the adapter to work on music. Also, after a while, it tends to get hot. Overall, every time I open my new laptop up, this wave of excitement comes over me especially since it takes seconds to turn on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Once you go Mac you never go back

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first MacBook after spending all my life using HPs, Sony's, etc. and I don't think I'll ever go back. You see the quality the minute you open up the box and touch the key pad. The programs and software took me a few weeks to get adjusted to but it's been smooth sailing since. I've had this laptop for over 2 years now and can honestly say I have 0 complaints. Battery life still good. Speed and picture display as good as the first day. I love my Mac!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed
    Cons mentioned:
    Fan noise, Heat

    Rated 3 out of 5 stars

    Good computer for everyday tasks. But runs warm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new 13 inch pro. Returned my 2020 MacBook Air I5 to apple - it ran way too hot - fan was always running during medium intensive tasks like zoom and FaceTime calls which drove me crazy. Entry level pro runs much cooler. I have not heard the fan once in over a month. The trade off for no fan noise is that it can still be warm to the touch at times - definitely not as cool as my old Early 2014 MacBook Air, but I suppose that's the price you pay for a quad-core Intel chip. Very responsive during every day productivity tasks like web surfing, email and launching Apple Apps. Can have tons of safari tabs and apps open with 8gb of ram no problem. Hoping to possibly experiment with Lightroom or Final Cut in the near future! Retina display is excellent with great color accuracy - huge upgrade from 2014 Air. Magic keyboard is nice but can be warm to the touch at times during normal usage, especially near the processor which is annoying. Fantastic speakers - great for watching Netflix. Trackpad is massive - I prefer it to using a mouse. Battery life in my experience has been great, easily lasting a full day of mixed productivity work and Netflix. I experienced better battery life on the 2020 Pro than the 2020 Air. Charging is quick, but I wish apple included an extension cord in the box. :( I would recommend this computer to a friend - though it may be worth waiting for an ARM MacBook with better thermals and cooler performance if you can. I may upgrade to an ARM MacBook myself once they're available. I would also consider an iPad Pro with magic keyboard if you can deal with the limitations of iOS. :) Happy shopping!

    I would recommend this to a friend