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Customer Ratings & Reviews

Your price for this item is $539.99

Customer reviews

Rating 2.9 out of 5 stars with 20 reviews

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  • Ease of Use

    Rating 3.8 out of 5 stars

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45%would recommend to a friend

Customers are saying

Customers frequently mention the MacBook Pro's performance as a positive aspect, with comments highlighting its usefulness for various tasks. However, the outdated operating system was a significant drawback for many customers, requiring professional updates. Several users noted challenges related to the age of the software. The discrepancies between the advertised and actual operating system versions also caused concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    expected better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    although it is a refurbished computer.... it should have been fully refurbished. Software was out of date.. and we have already had to drop it off to the GeeK Squad due to other problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    IOS to old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to update to the newest operating system. Hardware was great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Sad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess $600 doesn’t buy much anymore. Can’t download anything useful from the App Store because the OS is too old. Seems planned. Slow and glitchy, music playing in background would skip when using simple apps like messages etc. Apple letting me down.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little slow to boot, otherwise a good computer. Thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a cheap alternative to buying a new laptop but however it cannot be upgraded and was more of a pain in the neck then it was worth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a 2010 model and battery life sucked. Case was nicked up also, I thought refurbished meant new battery new case at least!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Great pc is perder for websurfing and emails.!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, the software is kind of old, but still works perfectly fine. $560 for a 15 inch Mac Pro was a great buy. I strongly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received a defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to take a chance on a pre-owned Mac from Best Buy. However, when I received the laptop, I couldn’t even get past the startup screen because almost all of the buttons on the key pad didn’t work. Needless to say, I was very frustrated. The reason why this is getting one star is strictly because of the product. Otherwise, the employees I spoke to at my local Best Buy were great. They took the laptop back with no issues, and I was able to apply the amount I originally paid towards a new MacBook Air. I love my new laptop and am much happier with this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slow and my son had to return it I would not recommend it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    its the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fast and good, the only problem i needed to take it to apple store to update the operating system. other than that it amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    OSI NO SUPPORTED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operating system from 2011 not supported by Apple.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    OS was not as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OS was not as advertised on the Best Buy website. Had to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school and just to use at home. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Lapto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, has helped me on a lot of study times.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my MacBook I use it for school and it is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast! Can’t believe I waited so long to get a Mac!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a bit dated but it performs just fine. It just does it more slowly than a newer model would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the things I wanted and the price was incredible I will be buying another mac from Best Buy soon as my son needs one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Couldnt sign into itunes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt sign into itunes due to the laptops incapablity to update ios

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Macbook Pro Refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't last long even a year. My daughter got disappointed. If only I could exhange it for a new one then just pay the remaining balance whatever the price of the new macbook pro so that my daughter have something to use in the Philippines.

    No, I would not recommend this to a friend
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