Customer Ratings & Reviews

We always purchase our phones pre-owned from Best Buy. They last us for YEARS without any problems and we just upgrade when after 3-4 years, they start to run slow. Definitely worth the price and convenience.

My first tome buying something pre owned and was amazed how good the product actually is. I definitely trust Best Buy with pre owned products from now on and will definitely purchase more.

As described!! The product works well and is in great condition.

Awesome. Works great and for the price it's totally worth it

Good deal phone works good and employees are very helpful and having me set it up I needed a new phone since I slammed mine in the trunk and broke it in half

no problems with the phone and is super easy to use i love it so much and this iphone satisfied my needs 10/10 would recommend

The iPhone 12 is working great. Nothing is wrong calls and FaceTime call work I got good deal on it I recommend someone to go buy iPhone if they want a deal to go bestbuy

The phone was sold to me unlocked but when I hooked my xfinity they had me call them. They told me that the phone wasn't compatible with them. That would prove that the phone is not unlocked right well whenever I went to take it back to Best Buy they had such a hard time returning it I had my receipt I had my original form of payment I had everything and they couldn't give me another iPhone 12 they didn't have anything cheaper so they wanted me to give them $100 to get something that they had the next up of it was a really hard situation it sucks it got me mad I ended up getting a phone through them I ended up getting another 12 to them they ended up having one at the store but they kept me there for about an hour and a half trying to figure out what they're going to do they had me thinking there for a minute that they were not going to do anything so who cares if I win $400 for this review it already costed me almost $400 just because the fact the sold me a message up phone.

Very happy with my phone. The entire process from ordering to receiving was quick and smooth. I definitely will be recommending to my friends and family!

The customer service team is very helpful and they did all they could to assist me in my purchase. The phone was well except the battery life was compromised.

The phone usability is great and is exactly what I needed when I upgraded from my older iPhone. Definitely recommend buying pre-owned at Best Buy. (Added a picture to my review just prove the great condition!)

My Phone works great and I’m Happy the people that work hard there great also

O got one for my father and another one for my daughter and they have not complained about it. Yes they have previous use marks but nothing to bad just put a nice case on it and one no has to know it’s a pre owned phone

My son loves it, never had an issue with it great phone for a great price

The iPhone works exactly as it should, no starches or problems with the device, 10/10. The charge last for a while !

You wouldn’t even know if it’s used. Needed the ios update but other than that the phone is brand new.

Came in almost perfect condition only a few scratches in the paint came in a protective box

I bought this phone and I ask the sales rep to test the item for me, and he said that it was already tested. I trusted him and left the country the next day. To my surprise the phone wouldn’t hold a charge, I had to pay another &400 dollars to have it fix. Worst sales rep ever.

I like when I buy from Best Buy iPhone or iPad because they are cheaper than other and they make it easy when they expect payment

Works like a brand new phone. No issues, no scratches.