Customer Ratings & Reviews

It is a nice looking device with a good performance, the only thing I would say ab out it is that battery does not last that long so you will need a battery if you it much or if you are using the Maps.

Good condition, not excellent. Overpriced for battery at 80% and for having surface scratches especially on Apple logo. Generic box crushed and dented — lousy presentation. Best Buy employees at check out didn’t know how I could get phone activated with Assurance Wireless despite my having bought unlocked. In short, paid for expertise and trust in store but next time will buy refurbished from Amazon and spend less.

This is the first used phone I’ve ever purchased. But, it was a remarkably easy transition and the phone is, I believe pretty much as advertised. The vibration mode is extremely short and weak. Not sure if that’s the way it’s supposed to be or not. My old phone was better in that regard. The battery life is about 8 hours, again not sure if that’s the norm for this phone or not though. All in all I’m satisfied with the overall condition. I would buy another used phone from Best Buy again.

I wish the listing had offered for us to buy the charging apparatus. The phone was fine and came with a USB-A cord but not the brick for USB-A. All of our charging bricks had been changed to USB-C in our home, so we had to go out and buy a brick that would work. Fortunately, we were able to find a USB-C to lightning cable and brick on Christmas Eve so we bought that to get 20W fast charging. We would have been happy to order and pay for it with the phone if we had known it would not be included.

Phone came in excellent condition. My only grievance is the battery health is only at 75%

I’m pleased with my purchase. The phone has minimal scratches and works great!!

The iPhone is nice, loved it Thanks Best Buy for all

I bough this i phone 11 and it was a great price great condition plus got a 3 month free of apple tv I was very pleased and for a refurnished phone I feel it was like I bough a new phone .

I love my new apple phone. It is exactly the right size and it does all the things my old phone did and a few extras. Charge lasts a lot longer and I was ready for more memory for an app that wouldn't work on my old phone.

I bought it for my knees . She lives in another country. She gave very good review. I like it.

The phone came in a random beat up box, unlike what other reviewers were saying about it coming in an official Apple box, so I guess ymmv. The battery health was what I expected from a refurbished phone, 86%, and scratches on the phone were very minimal. However, I did run into a hardware issue with the phone as it wouldn't connect to WiFi, despite me restarting the phone multiple times and resetting the network settings. Really disappointed with the product, but hey, at least the phone comes with a warranty.

I bought a used IPhone from this Best Buy store online and I was pleasantly satisfied with the whole experience from ordering it and to receiving it 3 days later as promised. And the best part was that the product was very good quality. So I was very pleased!!!

I'm still getting used to a few things. The volume doesn't seem to be high enough. Hopefully texting will get easier - the small screen results in hitting wrong keys and misspelled words. Increasing the font size is certainly helpful. I think it will become a welcome device once I get more familiar with the changes.

Bought a reman 128GB version to replace my iPhone 8 Plus and it works flawlessly. Exactly all i wanted in a phone Only cons are very very tiny spot where the black paint is missing (i couldnt care less about it personally, just happy it works). And like the other reviewer said. Battery health is at 81% but i can always replace it mysef later if its really an issue for me

Everything about this is just fine so far. Appears to be in pristine condition and works properly. I didn't realize that it had no warranty coverage. Oh well, I could have paid more and gotten one directly from Apple. No complaints.

Overall good, just the right size and features. Best Buy tech support was great. Pre owned is reliable from them.

Phone was in very good condition. Minor scratches however not noticeable unless you have a microscope. It came with a charger

Product arrived as described in perfect condition. works great

all goods the only prob is the battery life its only 77% for pre owned price is not worth it.

Battery life is not super great, it dies within half of a day with minimal use. I had a pro max 11 before this, difference in features is not really noticeable but overall it’s a good phone