Customer Ratings & Reviews

Worst phone. Horrible customer service. Do not purchase! You will be stuck with a phone that cannot take pictures and customer service that will not rectify the situation! Nearly $450 and Best Buy will take your money and turn their back on selling you a defective product that is NOT as advertised! This is NOT in excellent condition by any means. Buyer beware of this phone, its condition and the company selling it with the “representatives” behind their customer service. I’ve not missed out on pictures of my children growing up because this phone will NOT take anything but blurry, unfocusable photos. Please don’t miss out like I did on those moments you can’t get back! Shame on you, Best Buy!

Good value. Like new condition. Would recommmend.

Phone is in good condition but it takes time to charging.. and get low in 2 hours

This deal was the best and the phone is in perfect condition

Excellent. Came with everything. Priced accordingly.

Great purchases. Phone works great. No blemishes!!

Bought this last night. I didn’t see the previous review before buying or I would have passed. I see the previous review was posted a week ago and the phone came dented and scratched all over even on the camera lens. I really hope they aren’t shipping that same phone to me now. It says you can cancel within 30 minutes of placing the order. I tried to cancel 10 minutes after placing order and there were options like change address, pick up in store, and cancel order but they were greyed out and could not be pressed. After 30 minutes they disappeared all together. Hopefully the previous person was being overly judgmental about a few tiny scratches and tiny chips of paint missing. I’m not worried about a few little scratches but if the camera lens is scratched and it effects the camera quality I’m not gonna be happy.

Its overall an intacted device. A warning about battery health would’ve been nice.

Great purchase from best buy the have the best shopping experience I will give it a over all rating

So glad that I went with this pre-owned iPhone. It works perfectly. Was simple to set up with Straighttalk. Saved me money.

No surprises! Arrived as expected & we were able to use phone with no issues! No visible issues with phone either! Battery health was 87%

It was shipped quickly and easy to set up. No problems with it whatsoever!

The item was great and useful i like it and i will purchase more

When I buy on BestBuy website there don’t say nothing but when I get no Apple cable no Apple box cause I for gift there are need phone right away if not I return it so bad sale I buy 2 of them there are the same iPhone 12 Pro

Good on the eyes and makes use of your time. Features are out of this world.

Excellent quality of this product. Personal made it easy to place order and shipped fast

Product is worst. It’s waste of money. I purchased this product and having multiple issues. I would suggest not to buy.

This phone was a gift. Talk about excited. They loved new iphone.

The phone was heavyly used and so many scratches from side and back

The phone works great. The battery had a lower max capacity, but I was able to get a new one for cheap from the Apple store and the memory on it is great.