Customer Ratings & Reviews

The phone was in excellent condition and i had no problems with it or receiving it

Great phone however I received it with less then 85% battery health causing the phone to constantly be charged and need a battery replacement soon that costs $80-100

Amazing phone! Best quality per usual. Great care with the product aswell.

Bought for my daughter who needed upgrade with better camera. She absolutely loves it.

Works like new! Great purchase! Has a great battery life and works well.

Nice and working good, no issues at all, this is my second phone that I bought from bestbuy

Very nice iPhone, looks brand new. Amazing quality highly recommend.

Please don't purchase any pre-owned phones from Best Buy. I bought that phone that was declared in "Excellent Condition" within 12 months it stopped working. Best Buy did not run any quality testing before declaring the phone in Excellent condition. The customer care basically told me they have no oversight on pre-owned phones, there's no screening for quality. I wasted over $600 on a phone that was falsely advertised on Best Buy website as being in Excellent condition. I was unable to talk to a supervisor and tech support told me it would cost over $578 to repair this phone.

In excellent condition. Only complaint is the 80% battery life it came with that was not exactly shown but can’t complain about anything else.

Came in after a while...but worth it!!stylish and neat!!

This phone was perfect in condition and use. Arrived very promptly.

Good phone, no damages, works great, able to use in many carriers

My iPhone works great up to speed now I have the live pictures

50/50 recommends .good battery but not come with the charger plug and some scratch on the screen

Upraded from cheaper model. Worth the money for more features.

So far, I like this phone. Have not used the camera yet. So I cannot comment on picture quality or likeness.

Best Buy does absolutely nothing to certify used products. The phone had a battery health of 89% when I got it and it randomly shuts off. The network settings constantly had to be reset. It’s an unacceptable product. If the phone is certified I fully expect it to be tested and the battery replaced prior to a sale being made. Don’t ever buy used products from Best Buy. Their technical employees are a waste of money on the payroll. They don’t look at used products they just stick them in a box and call them certified. Their customer service and sales associates on the other hand are awesome and did a fantastic job from the purchase to the return and were very helpful with the entire process. This product was purchased at the cedar park TX. I can’t stress this enough only buy new products from them. Their sales associates are great and help you get what you need but their geek squad and technical workers don’t do anything.

Phone works properly. But battery health was at a 60-70%

Good quality product, timely delivery. Everything received as described.

ANAZING!! im so glad i purchased this phone!!!!!!!