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Customer Ratings & Reviews

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Your price for this item is $569.99
The comparable value price is $599.99

Customer reviews

Rating 4.3 out of 5 stars with 118 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition, overall performance, and camera quality of the Pre-Owned Excellent iPhone 14 Pro 5G 128GB (Unlocked). Many also appreciate the color and size of the phone, finding it both beautiful and conveniently pocket-sized. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 118 reviews
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little nervous about buying a preowned device but I can say now that I’ve had it for awhile I couldn’t be more happy with the purchase I made. Phone works great & is in amazing condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to get a new phone, major brand store wanted payment upfront with no phone Came in look to see what they had and plenty of options to choose from and landed with my phone 1 year financing payments, such a smooth transaction

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has the best quality. If you have a teen who wants a knew phone then this phone is perfect it has a perfect screen everything is very clear quality is so good. The phone doesn’t lose charge as fast as others. I would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    Good pre-owned condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in pretty good cosmetic shape, most noticeable around the camera lenses. Otherwise it functions perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 4 out of 5 stars

    Deep purple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is in good condition and work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    first pre-owned purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i've been hesitant about purchasing pre-owned tech, but the phone was in excellent/like-new condition, as advertised, and set up was a breeze. so far, very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 14 Pro Pre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was just like brand new. i did not expect it to be that excellent. I

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was in excellent condition. The customer service 10/10. They tried the product to show me that it ready to be used.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 14 pro is super incredible I like the camera the color the size that fits exactly in my pocket I personally highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iphone 14 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for myself and it’s the first time i have gotten a newer upgrade. so please with it no scratches, love the color and a great camera.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is in good condition despite the battery health is 86%

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very efficient absolutely love this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing so happy with my new iPhone the camera works perfectly fine there is not issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service and phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this phone for my daughter. Excellent service from the Best Buy team and quick delivery. My husband had to take her up to the store after it came in to get some support with setup & they were very helpful. This is our second phone purchase from Best Buy, we will be recommending the North Olmsted store to others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 14 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase, no issues with the device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more ads!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iphone because I was constantly dealing with unwanted ads that were driving me crazy on my android. It is such a pleasure not to have to deal with that now. The people at Best Buy were very helpful, and I am very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone was purchased and in excellent condition, as stated in the post.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    so far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good! phone was in great conditions no sign of being used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrading from iPhone X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from an iPhone X! Wasn’t sure whether I should get The 15 Pro or the 14 Pro, but after looking at each phone And their tech specs I decided that the 15 Pro wasn’t worth the extra money. The 14 Pro is amazing And it’s basically the same as the 15 Pro (no side button and maybe 45 minutes longer battery, definitely would recommend to anyone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Unacceptable battery health - returned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery health was @ 80% the absolute minimum and this is unacceptable. Went to Geek Squad and they would not replace the battery so I was forced to pull the trigger on a full return. Not a great experience.

    No, I would not recommend this to a friend