Customer Ratings & Reviews

It's a great phone I love all the inputs it has im very happy with it. Thank you

Te product was great, just what i need. Was sended on time so great.

The cellphone works good, but came with a broke on the back side, I can’t send it back because I need very much.

My energy and capacity is down i you help me fixed

Second time received empty box, actually received only phone charging cable but not the phone. After my first complaint Best buy agant who was very helpful resended the phone but again box came without phone. I bealive this is some kind of scam from the second part not from Best buy. Now I have to report second time same issue. Thanks

This was a great buy! I saved on going with a new phone, got the refurbished one, and couldn’t even tell! Everything worked seamlessly. I highly recommend Best Buy “Used/Refurbished” items! The display was perfect; no cracks/chips/scratches or issues with backlight. Battery life was still above 90% which is usually the biggest problem with refurbished phones. Camera had no issues at all. Thanks Best Buy!

I was really nervous to buy one of these after reading the reviews but I figured I could always return it if need be so here’s my experience! Shipping was really fast, originally it stated it would be 2+ weeks but it actually arrived in about 6 days. It arrived in a plain polymailer with the phone box inside which isn’t super ideal, I wish there had’ve been a little more protection as I know how rough shipping companies can be on packages. There were a lot of comments about the box it comes in—it comes in a BestBuy brand cardboard phone box where the phone is fitted into a plastic insert with a cord. Obviously a refurbished iPhone wouldn’t come in it’s original box but it certainly wasn’t janky like other reviews stated. As for the actual phone, the listing stated that the phones could come with some minor wear and tear so I was prepared for the worst but pleasantly surprised that the phone I received was both the correct color and was in genuinely FLAWLESS condition. I have a very critical eye so I was expecting to find something to complain about but there isn’t a single scuff or scratch anywhere on it. There was also complaints about the battery health being poor but the phone I received is at 100%. Overall, I’m pleased as punch with my purchase and would definitely choose to buy refurbished again in the future.

I recently purchased a pre-owned iPhone 14 Pro Max, and I am genuinely impressed with both the condition and performance of the phone. It arrived looking almost brand new, with minimal signs of use, and everything functions perfectly. The battery life is excellent, the camera quality is outstanding, and the display remains one of the best I have ever used on a smartphone. The phone runs smoothly without lag, and the overall user experience has been fantastic so far. I was initially a bit hesitant about buying a pre-owned device, but this purchase exceeded my expectations. It offers great value for money compared to buying a brand-new model, while still delivering premium quality and performance. The sound quality, speed, and storage capacity are all excellent. I would definitely recommend this pre-owned iPhone 14 Pro Max to anyone looking for a reliable and high-quality smartphone at a better price.

Apple 14 is a big step for me since my Apple 7. I love the pictures it take, I do everything on this phone like play games and to banking.

The phone is perfectly fine it came with its charger, the battery is good too everything is working fine. I love it !!

Works perfect good camera good battery perfect guilty

The camera is beautiful and clear speaker and good battery

Basically, brand new!!! It was much cheaper than going through my carrier and shipped to me quicker than expected.

Good product in excellent condition and very fast recommended

Though pre-owned, this phone was in excellent condition and has the features we need to use it as a camera for filming. It was sold at a reasonable price.

I like my iPhone 14 Pro Max. I had started my cell phone journey with Android, went to iPhone a long time ago, went back to Android, and now back to iPhone. I really liked Android; I think that I just wanted change. I’ve been mostly happy with my 14 Pro Max. This phone can do a lot of things and has overcome many of the limitations that it couldn’t do over Android from long time ago. In simple things, it’s catching up; but, there are still some things that it cannot do over Android. I’m glad that I took the leap back to iPhone, though, because I believe it satisfied my desire to switch things up.

This was a second owned phone, however everything working properly so far, I have nothing negative to say.

I recently upgraded to the iPhone 14 Pro Max, and I can confidently say it has exceeded all my expectations. The design is sleek and elegant, making it a joy to hold. The display is absolutely stunning, with vibrant colors and deep blacks that make everything from browsing to watching videos an immersive experience. The camera system is where this phone truly shines. The photos are crisp, clear, and incredibly detailed, even in low light conditions. I've captured some breathtaking shots that have garnered compliments from friends and family. Plus, the new features like Cinematic mode take video recording to a whole new level! Performance-wise, the A16 Bionic chip makes multitasking seamless. Whether I'm gaming or working on multiple apps at once, everything runs smoothly without any lag. Battery life is impressive too; I easily get through a full day of heavy use without needing to recharge. Overall, the iPhone 14 Pro Max is worth every penny. If you're looking for a top-tier smartphone that delivers on all fronts—design, performance, camera quality—this is the device for you!

I had a wonderful experience with the staff and a very knowledgeable associate Boz! She really knew her stuff, friendly, personable, no fuss. I was in and out in less then an hour. Thank you! Will definitely be recommending Best Buy and the team!

The camera is amazing. The battery life should be better, otherwise great iPhone.