Customer Ratings & Reviews

Te product was great, just what i need. Was sended on time so great.

My energy and capacity is down i you help me fixed

The cellphone works good, but came with a broke on the back side, I can’t send it back because I need very much.

Second time received empty box, actually received only phone charging cable but not the phone. After my first complaint Best buy agant who was very helpful resended the phone but again box came without phone. I bealive this is some kind of scam from the second part not from Best buy. Now I have to report second time same issue. Thanks

This was a great buy! I saved on going with a new phone, got the refurbished one, and couldn’t even tell! Everything worked seamlessly. I highly recommend Best Buy “Used/Refurbished” items! The display was perfect; no cracks/chips/scratches or issues with backlight. Battery life was still above 90% which is usually the biggest problem with refurbished phones. Camera had no issues at all. Thanks Best Buy!

I was really nervous to buy one of these after reading the reviews but I figured I could always return it if need be so here’s my experience! Shipping was really fast, originally it stated it would be 2+ weeks but it actually arrived in about 6 days. It arrived in a plain polymailer with the phone box inside which isn’t super ideal, I wish there had’ve been a little more protection as I know how rough shipping companies can be on packages. There were a lot of comments about the box it comes in—it comes in a BestBuy brand cardboard phone box where the phone is fitted into a plastic insert with a cord. Obviously a refurbished iPhone wouldn’t come in it’s original box but it certainly wasn’t janky like other reviews stated. As for the actual phone, the listing stated that the phones could come with some minor wear and tear so I was prepared for the worst but pleasantly surprised that the phone I received was both the correct color and was in genuinely FLAWLESS condition. I have a very critical eye so I was expecting to find something to complain about but there isn’t a single scuff or scratch anywhere on it. There was also complaints about the battery health being poor but the phone I received is at 100%. Overall, I’m pleased as punch with my purchase and would definitely choose to buy refurbished again in the future.

Works perfect good camera good battery perfect guilty

Though pre-owned, this phone was in excellent condition and has the features we need to use it as a camera for filming. It was sold at a reasonable price.

I recently upgraded to the iPhone 14 Pro Max, and I can confidently say it has exceeded all my expectations. The design is sleek and elegant, making it a joy to hold. The display is absolutely stunning, with vibrant colors and deep blacks that make everything from browsing to watching videos an immersive experience. The camera system is where this phone truly shines. The photos are crisp, clear, and incredibly detailed, even in low light conditions. I've captured some breathtaking shots that have garnered compliments from friends and family. Plus, the new features like Cinematic mode take video recording to a whole new level! Performance-wise, the A16 Bionic chip makes multitasking seamless. Whether I'm gaming or working on multiple apps at once, everything runs smoothly without any lag. Battery life is impressive too; I easily get through a full day of heavy use without needing to recharge. Overall, the iPhone 14 Pro Max is worth every penny. If you're looking for a top-tier smartphone that delivers on all fronts—design, performance, camera quality—this is the device for you!

I like my iPhone 14 Pro Max. I had started my cell phone journey with Android, went to iPhone a long time ago, went back to Android, and now back to iPhone. I really liked Android; I think that I just wanted change. I’ve been mostly happy with my 14 Pro Max. This phone can do a lot of things and has overcome many of the limitations that it couldn’t do over Android from long time ago. In simple things, it’s catching up; but, there are still some things that it cannot do over Android. I’m glad that I took the leap back to iPhone, though, because I believe it satisfied my desire to switch things up.

The iPhone 14 Pro Max is a powerful flagship device that combines performance, premium design, and top-tier camera capabilities. Launched in 2022, it still holds up strongly in 2025 and remains a great option for users who want a high-end iPhone experience without jumping to the newer.

Basically, brand new!!! It was much cheaper than going through my carrier and shipped to me quicker than expected.

I couldn't believe the price for this Pro Max. Didn't expect it to be in such pristine shape

Wow! This is my second time buying an unlocked and pre-owned iPhone 14 Pro Max from Best Buy, and once again I’m beyond impressed. The first one I got for my sister more than a year ago, and it’s still running perfectly like it just came out of the box. This time I bought one for my father, and he absolutely LOVES it. The price is totally fair, the phone looks 10/10 , and the battery health is at 85%, which is still amazing and will last for years with good care. Best Buy never disappoints—highly recommend if you want quality and value!

great phone, the camera is amazing. Not bad price wise either.

It was same as a new. Even it’s almost one year I have been using and still perfect

Works great, perfect replacement phone for my 15 yr old granddaughter! Very satisfied with the excellent customer service provided by Eli.

This phone was a great purchase. Happy with it. The graphics look really vivid and bright with this phone. The camera was a little let down. I had high hopes for the capture quality but it’s viable. I knew this was a pre-owned phone so some things must’ve been amiss with it. The only thing I have see is a scratch on the screen which I can live with. Apart from the phone nothing to complain about except the delivery. it was delivered at the wrong address and I had to retrieve it from my neighbors, who luckily gave it to me.

It was like having a new one. It works just like a new iphone 14 withou t having to spend just about the same money as in the apple store

Well packed and delivered. It's camera system is a top notch. it excels in low light and produces good quality. With excellent battery life and iOS integration, it’s a top choice for photography enthusiasts and everyday users alike