Customer Ratings & Reviews

Phone looked like new. It works well and I am very pleased. I would buy again.

Awesome phone best quality love using it very happy I bought this phone

Great phone , nice price , quick deliver, like new, love it!

Phone arrived in excellent condition. The battery quality is great. Very happy with my purchase.

It was nice but i could not add it to ky best buy total because it was pre owned

I got this phone for my mom and she loved it. She spends a lot of time watching videos.

worth upgrading to the iPhone 15 if you have an iPhone 12

I don't have problem with the phone that was purchased but the credit and customer service you put me through. I had my driver license and balance left $4,000 something & you all told me I need to get my best buy charge card.

Ordered several items. Cancel the items within 60 minutes of ordering them. Was initially told that the owl items except the iPhone were canceled and that I would see receive a refund on the iPhone in 2 to 3 days. Call back several times was told it would be 7 to 10 days before my refund would be issued. There were several several several issues in trying to get my refund. I finally had the person that I sent the iPhone to just take it to a Best Buy store and receive my refund in 2 to 3 days. Multiple communications were had trying to get my money back. I will never do business with Best Buy again.

I haven’t had a new phone in about five years and I cracked mine so I bought one it’s beautiful

This phone was sold to me as a Pre-Owned phone. I purchased it in July of 2024 and after an Apple update in April of 2025 it lost all of its phone capabilities, gone, totally useless as a phone. I will never buy another phone from Best Buy again.

I like the color and have trust for best bye products