Customers recognize the pre-owned iPhone 15 Pro Max for its excellent overall performance and great condition upon arrival. Many users are pleased with the battery life and camera quality. Overall, customers seem to have positive experiences with this product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-28 of 28 reviews
Pros mentioned:
Condition
Rated 5 out of 5 stars
Excellent condition
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Phone arrived in excellent condition. The battery quality is great. Very happy with my purchase.
I would recommend this to a friend
Rated 5 out of 5 stars
The best gift for a love one
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this phone for my mom and she loved it. She spends a lot of time watching videos.
This reviewer received promo considerations or sweepstakes entry for writing a review.
was hesitant to buy a used phone but it’s been working well for me, i brought it in december and haven’t had that many issues it does lag sometimes but after my phone updates it stops lagging
This reviewer received promo considerations or sweepstakes entry for writing a review.
worth upgrading to the iPhone 15 if you have an iPhone 12
I would recommend this to a friend
Rated 1 out of 5 stars
Best Buy no communication
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered several items. Cancel the items within 60 minutes of ordering them. Was initially told that the owl items except the iPhone were canceled and that I would see receive a refund on the iPhone in 2 to 3 days. Call back several times was told it would be 7 to 10 days before my refund would be issued. There were several several several issues in trying to get my refund. I finally had the person that I sent the iPhone to just take it to a Best Buy store and receive my refund in 2 to 3 days. Multiple communications were had trying to get my money back. I will never do business with Best Buy again.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone was sold to me as a Pre-Owned phone. I purchased it in July of 2024 and after an Apple update in April of 2025 it lost all of its phone capabilities, gone, totally useless as a phone. I will never buy another phone from Best Buy again.