Customer Ratings & Reviews

Phone does not stay connected to the carrier ! Never had service and Verizon says it’s an issue with this phone . I bought this one because it was in excellent condition or so the Best Buy ad said . Not happy !

After one week the phone has stopped and I couldn't get any signal on it I still have proof of it

Literally perfect, almost felt brand new other than the cosmetic damage, no issues once so ever 10/10 and for the price it was a great deal

Excuse my fruit analogy ;) This refurbished item arrived quickly and well packed. It looks like new, has a great size and does everything I expected it to do. It’s not my first Apple device so I pretty much knew what I was getting when I ordered it: Apple quality. And here comes the „worm“: I keep getting all kinds of calls from numbers unbeknownst to me; even after I changed my phone number. It looks to me like the history of this open box/refurbished item has not been wiped out completely or there might be some kind of security breach. I had experienced similar issues with refurbished and open box items before so I don‘t think this is a problem with the iPhone but refurbished devices generally. Battery life is also disappointing.

Product met all of my expectations.The camera takes awesome pictures. The only down fall is there is no slot for earphone use.This product is extremely durable. The phone comes with 128 GB of memory which is a plus.I would recommend this particular device to anyone who seeks high quality performance and has used I phones.

I would give a five star rating, because it has a great battery life and camera. However, I am not impressed on the internet or filling in chats and applications. The phone doesn’t always type, when you try to type on the web. It is also really slow for loading the web and the zoom on it is not always right. It also doesn’t let you adjust the zoom like the newer phones do. I would still recommend it for someone trying to save money.

Delivery was quick and the phone is like new. Just a few minimal scratches.

The phones I ordered were for the most part fine. However, the description and Answered Questions say that the phone is unlocked and will work with the provider of your choice. This was true with only 4 out of the 5 phones I bought. Also, I could not use the SIM cards that were sent with the phones. I had to purchase new ones. I wish that all of the phones had been as described. A little disappointed that I spent over $200 for something I cannot use. It was after the 14 days when I found this out since I was waiting on the new SIM cards.

Overall, very good phone with very few scratches. I would definitely recommend this to a friend. Came in seemingly pretty good packaging. However, the shipping was horrible compared to businesses like Amazon and others. Came two or three days after it was supposed to.

Very good for its price! Its decent quality and easy to use. I like everything about it except it gets pretty hot when it’s being used a little too much :(

Overall, the iPhone 7 is a great phone. I haven’t had any problems with it so far. It chargers great and is just like a brand new phone. The phone had very minimal wear to it and functions as it should. Unfortunately, the battery isn’t at 100% like a brand new one, but it doesn’t bother me. While the phone says it doesn’t work for Verizon, I put my sim card in and it hooked up right with my network, which was a plus! I was afraid it wasn’t going to work and my money would have went down the drain, but luckily it did. Very good purchase and might get another for sister in the next few months.

This phone is definitely worth the price. My phone came looking brand new without a scratch on the screen or the back. I know that some other people have reviewed phones that have come with scratches all over them, but mine wasn’t like that. It also has all the buttons and systems working perfectly, including the fingerprint reader. That being said because of the price that means you have to make a few compromises. My battery health is only at 85% so the battery does not last as long as a brand new phone(only about 5 hours), but it still lasts pretty well for me. Also the camera shutter sound cannot be disabled on my phone and that may be because my phone is from Korea or Japan where the shutter sound cannot be disabled. I thought that my phone would be coming with a lightning cord power adapter(dongle?) like other Apple phones because the wording in the description was a little confusing, but instead it came with a different cord. It also does not come with headphones so so I had to buy them separate. My phone also came about a week later than expected but I think that was more to blame on the mail shipping service. I would say that as long as you are willing to make some compromises for the price that this phone is worth it. I felt a little nervous buying a pre-owned phone without seeing it first and felt like it was a little bit of a gamble, but it was worth the risk.

Really good for the price. Really good condition. I ordered for my kiddos and they’re happy

It worked for a few months but it won’t hold a charge and the cellular connection goes out.

We purchased 3 used iphone 7s for Christmas. All were of excellent quality as advertised. They arrived on time just before Christmas. These replaced 3 5s phones. The OS had to be updated in the 7s before we could restore the 5s backups to them. That added a little time, but was simple. All work well. The price was more reasonable than many other sites like Apple and Gazelle. Only reason for 4 instead of 5 stars is that one of the phone’s has a battery that discharges more quickly than the others I would definitely look at Best Buy again for used phones!

Sorry to say the battery is shot that came in it. Also neither the techs at apple and Verizon can not figure out why cellular data and the messaging app doesn't work. Don't know what to do with it. If we mail it back it'll be 2 months without a phone at all. We feel best buy should stand behind the products and replace it. We don't have another$300 to buy another

I was very impressed with this phone. It was in amazing shape and looked brand new. Came in a nice box with the charger. I used my old SIM card from my older Iphone 5 I had been using and it worked perfectly. Setup was a breeze. My carrier is Verizon but it is unlocked and should work with any one. I am very happy I made this purchase!

I found the phone I was looking for and the product was in good shape and was as advertised. The estimated delivery for pickup at the store was on time and was handled quickly.

I have been looking for this unlocked iPhone for few months for backup purpose! It was easy to set up out of the box and I have used it to browse the websites, watch YouTube and make FaceTime with my friends! The size of the phone is perfect for placing in my jean pocket. It was a good decision to buy iPhone 7. I would recommend this phone to my friends with given price and its utilities.

Didn’t even have it for a month and the camera was not working, really shaky and I couldn’t take any pictures. After googling it’s a common issue with iPhone 7. Called customer service, phone wasn’t returnable anymore so I had to go thru warranty. Warranty sent me a replacement that’s a completely non working phone. So I have been without a phone for three weeks now. Really frustrating!!! warranty customer service it’s not answering or emailing me back. Now I’m stuck with a non working phone and only used the original phone for about a month. I found a phone I thought was a good deal with the money I could afford and now I’m without a phone and money. , I wish Best Buy would of inspected the phone before selling it!