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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1689 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,689 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and responsive. Right now I think it is the best in terms of performance and price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for my son he is only 12 and its a great phone for his use I appreciate the price and value

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    pre-owned XR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great! I thought since it said used, it would have light use, looks brand new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well!!! good quailty and still going strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone choice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I have had it for a couple months now and it has brought me nothing but joy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has its one of the best customer service among several electronics stores. Their staff are super friendly and have utmost patience in dealing with any type of customer and their needs. I have been buying home electronic and appliances need with my local Best Buy store as they take good care of their customers.. keep doing the good stuff Best Buy and wish you all good luck

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Beyond Expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome iPhone! I purchased this to upgrade from my iPhone 8 Plus and it functions perfectly! No scuffs, scratches, or other signs of use on the phone at all! Looks brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love this iPhone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition. Excellent phone. Fast transaction.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good Value in a Pinch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke my iPhone 12 Pro Max a week before Christmas and needed a replacement for a few days. This was in stock and available for same day pick up. The phone itself was in great condition and looked nearly new.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Saving Money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing a pre-owned phone is a good way of saving money as opposed to buying a new phone. Have had no problems with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    It works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this XR 2 months ago and i have had no problems with it sense. I definitely recommend getting a refurbished phone instead of a brand new one!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quilty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good have a few glitches here and there but works good for the most part and price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Birthday Gift iphoneXR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is still in Good condition And good packaging too. I didn’t get the original box of the iPhone but that’s ok. As long the phone is working. I bought this for my bestfriend in the Philippines and she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone doesn’t fail and this was a bargain. It does what it needs to do.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone said it was used . It is practically brand new & I love it ! Just upgraded to it from an iPhone 8 . I love the Face ID ! The camera quality is so much bigger !

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Satisfied Consumer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and price. I would purchase it again..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Iphone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service when purchasing item! I needed a new phone and it took them no time to find the perfect one that performs well and is unlocked

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommendations

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellently. I recommend....................

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    KC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still looks brand new. The camera and speaker are in excellent condition. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, basically looks brand new. Bought in December, and no issues to present day. Would definitely buy again!

    I would recommend this to a friend