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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.7 out of 5 stars with 89 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the excellent condition and impressive camera quality of the pre-owned iPhone XS 256GB. However, some customers reported concerns regarding battery life and occasional screen or speaker issues. Many comments praised the phone's overall condition and photographic capabilities. A few users experienced problems with the phone's battery health, display, or audio output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 89 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buy, couldn't even tell it was used. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good taste, overall, even in Vizza shield works really well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad online phone ordering experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally got a phone with 75% battery life! Spent almost 400 for a phone that I have to spend more money for the battery replacement.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade from Apple iphone 6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working well and great quality for the price. My daughter was delighted on Christmas morning to get an upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre-owned iPhone XS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition and works great! Everything I needed came in the Bo’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my new iPhone 10 is a much better phone than my iPhone 6S

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice iPhone, like new, would purchase again in the future

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    pre owner phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i buy nice phone love look new and nice exelent item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Budget queen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurbished iPhone it looks new. Starter phone for my 12 year old daughter. Next item on the list is an iPad I saw. So excited.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone as refurb with a warranty, shipped here with a bad battery. Best Buy said since it was refurbished it had a warranty, apple said no. I was left with no choice but to return it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good condition and arrived as stated on the purchase day

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    not working out the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    screen didn’t work out the box, took it back for replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone work perfectly. I will recommend it to anyone who wants a good iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    i wouldn’t buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with all the marks and scratches it’s not worth the price

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Pros and Cons refurbished

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone's software was pretty similar to newer model phone. The battery was faulty upon initial receipt. Screen appears to have been replaced with more durable product as screen did not shatter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this nice phone at an affordable price. That’s what I’m using to type this review. I’ve had it for quite a long time and it’s still going strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate all your products, they always the best gifts I can give to my love ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it the only problem is the battery died so often tho every two hours

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not trust Best Buy their phones are a scam!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a used iphone for my 85 year old mother and out of the box, the speaker did not work and will not stay charged. We took it in to best buy 17 days after purchase and were told too bad, not under warranty. Spent hours on the phone with support and after 3 calls, was assured it was under apple warranty, which was a total lie. I am cancelling my best buy account and will never buy again. Best Buy should be ashamed!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Late

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered very late so cannot gift it . I had compulsion to return it back!

    I would recommend this to a friend