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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.7 out of 5 stars with 89 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the excellent condition and impressive camera quality of the pre-owned iPhone XS 256GB. However, some customers reported concerns regarding battery life and occasional screen or speaker issues. Many comments praised the phone's overall condition and photographic capabilities. A few users experienced problems with the phone's battery health, display, or audio output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 89 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Nothing but a nightmare!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just after warranty ran out battery died. IOS has been nothing but a nightmare. This phone has been a nightmare!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent iPhone. Was a little worried about buying a used iPhone but everything turned out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Easy to use! Appreciated the ease of purchase and activation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly all the bells and whistles checks out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great preowned iPhone XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a preowned iPhone XS for my dad. Phone looks like new, works well and he likes the FaceTime feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived in excellent condition and the battery life is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice I like it. Cheap looks neon so it’s good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was under the impression I ordered the XS MAX. That was not the case. An iPhone X arrived

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lalala

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and it works awesome! Also apple rules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I got this as a gift for my sister snd she loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good backup phone except battery was in bad shape. Had to return and order another refurbished one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good it came out like an iPhone it’s an actual iphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good but we’ve only had it since Christmas morning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone XS, very comfortable to hold it. So nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Thief works for you guys

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store employee switched out their crappy iPhone 8 Plus for the iPhone xs I order, don’t order anything that the employees can steal from you right before you get there for pick up. Every employee will act like no one knows who took it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone bought for a grandsons birthday gift!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great condition for the years it has been around

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition even though it was sold as used. Battery capacity still decent. Screen and camera quality still can competes with newer models.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frozen Screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful phone, new quality, I got it and was so excited. Set it up and about 30 minutes in the touchscreen became unresponsive. The only way I could wipe my data to return it to the store was by doing multiple resets using the side buttons. This was my second refurbished (no issues with my first) phone so this was very disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love this phone. I got it certified refurbished and it works great, never had a problem with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    selling broken phone and tagged it as refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is not working at all. And when I wanted to return it after a month its not returnable anymore. i haven't used it at all.

    No, I would not recommend this to a friend