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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 326 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 326 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. It worked well without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good looking phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple, yet nice looking phone. Decent processor, smooth animations and good cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Satisfied with iPhone XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used, but good. Works great. The order got here faster than expected, so that was a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect condition, but battery health at 84%

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect cosmetic and working condition but keep in mind the battery health will be poor as it is used and not refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    Make sure to check every detail when you get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a phone in very good physical condition. I typically use earbuds, so I did not realize the large speaker at the base was not working until I went to put it on speakerphone one day. I’m happy with the phone overall, but I am upset that the speaker doesn’t work given how much it costs for a used phone. Especially since it was no longer returnable.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Came in great shape

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition only issue is the battery health percentage was low

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for kiddos

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batery life was 85%. My daughter likes it a lot. No technical issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great phone, lasted very long! I still use it to this day

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very vibrant colors with this oled screen. The phone came in good condition. Battery was around 87%. I’m pleased so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works on the way to a new achievement of it is all u need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bargain purchase for the price tag of the item listed

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in with 89% battery life and virtually no scratches anywhere. Couldn’t ask for a better pre-owned phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone X

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works really well. I am happy with the quality of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don’t let refurbished stop you

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed my phone has performed so well. I was a consumer that would never dare buy a used phone, only ever new. That has changed. My iPhone XS which likely has a few years on it is performing extremely well!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    longer than expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money! Awesome phone even YEARS after its release. This is why Apple continues to be a cut above the rest. Reliability and continued support of quality and lasting products

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Was great for the short time i had it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this devixe preowned and best buy and the device was in great condition and also had great battery health. Would recommend if youre wanting a cheaper iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great refurbished quality. Satisfied.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box the condition was great, the phone was exactly how it was described and once again another great refurbished product by Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love the phone would definitely buy another!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not have any problems with my phone! No scratches or any defects. And it also came with a new charger. I was able to pick with two hour of me ordering which is amazing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Buttons

    Rated 2 out of 5 stars

    Great phone, user friendly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone because it’s user friendly. It’s the second one I’ve had. However this one the buttons freeze on me. My battery life doesn’t seem to last long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from our old XS iPhones to the 15 pro, and the first thing we noticed is the improved battery capacity as well as an overall speed improvement.

    I would recommend this to a friend
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