Customer Ratings & Reviews

Still a great phone even in 2023! The phone feels fast and was in near perfect condition for being pre owned

Great phone. Excellent performance for the age but would recommend a larger storage size for a future purchase.

Great for the price better than paying full price. Device works well just as a new one.

First time I purchased a pre-owned phone. There were no scratches or any marks on the front or back. Looks and works like a brand new phone! Very happy with Best Buy making sure they are selling excellent quality pre-owned items. And love Apple products of course. And a shout out to the sales person who helped me over the phone!

i love it. it’s cute and tiny and hasn’t cause me any problems

This is the second time I have bought a used certified iPhone and it arrived in like new condition and it works great. The battery life is 77% but overall I am pleased with this upgrade.

Phone was in pristine condition and works wonderfully

I bought this phone about 3 weeks ago. I have not seen any issues so far, other than that one of the back cameras is a little bit messed up because when I try to take a video, the quality is slightly poor. However, when I zoom in to 1.5 and higher, it improves significantly. Other than that, the phone works well. The battery health is 87%, which is extremely good. I am able to use this phone for a day or a day and a half depending on my phone usage. Face ID works as well as the whole screen. There are no dead spots on the screen. I would recommend buying this phone to anybody who doesn't mind poor back camera quality when taking a video because other than that downside, the phone is very good.

So far so good! Better camera, bigger screen...faster.

This phone was inexpensive came earlier than expected and has been functioning at its best for months now couldn’t be more happier

EXCELLENT PHONE CHEAP PRICE DEFINETLY WILL BUY ANOTHER

Very quick delivery. Flawless phone I love it. I love the color.

Phone is in good condition and working nicely. Satisfied

I purchased a refurbished iPhone 11 Pro last minute and in an emergency and didn’t want to change my carrier so I took the chance with this iPhone and I’ve not had one problem with the phone at all ! The battery and screen all are perfect and everything else is fine also . Thank you Best Buy for selling me a dependable iPhone .

Very Happy with condition and Battery life from a pre owned phone. For this Model, I thought the camera would be a bit better, it is good, but I thought it would have better resolution on zoom.

I really enjoy this new iPhone. I bought it used at a pretty good discount. I’ve had it more than a month and I haven’t had any issues with it. Best Buy rep was very very good. Transferred all my data from my 6S to this 11 pro

Great no problem with the phone the price was great

Bought it works amazing no issues with the phone worth the price 100%.

Very satisfied with purchase. Phone arrived in flawless condition with no scratches in a generic box, the recipient was also very happy. The gold color is very nice. No overheating, sound output is good and no malfunctions. A little more expensive than what I would pay but the condition makes up for it.

Worked really well have light scratching on the screen but worth it in every other sense