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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 245 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and overall performance of the pre-owned iPhone 12, along with its functionality, attractive price, and impressive camera quality. Some customers have noted that the battery life isn't the best, and a few have mentioned the presence of scratches. Overall, the phone is well-received for its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 245 reviews
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent shape. Everything works. Made my daughter very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Renewed I-phone review from Siva.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so nice and working superb. I recommend Pre owned phones from Best buy only. I tried different stores but this is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Error

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, worked great. I’ve bought multiple used iPhones and never had a problem

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone for my younger sibling. And buying it from Best Buy was not only convenient because I could choose the carrier I wanted. Since day one the phone works great and it came as if I had purchased it straight out of the Apple Store. The battery life is great. My brother uses his phone for multiple things like games, music and YouTube and it can last him all day. The camera quality is also nice. I have the iPhone 14 and there is not much difference in the camera quality. Overall the display is great. Very smooth. And I love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 4 out of 5 stars

    iPhone 12 5g 128GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used phone but in good working condition. Good display, good camera, good sound

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone like new. No issues so far! No scratches or deficiencies. Good deal!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good phone and for the price. Had no issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good purchase, it arrived in good condition and works well and excellent price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfect at a fraction of the full price. I wouldnt buy it agin for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my dad loves the phone work perfectly The best

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect order it! Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent iPhone! Highly recommend great service fast shipping perfect

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre-owned Excellent is basically new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically brand new for less $$, very happy with Best buy and they're pre-owned products, this is the first of many kinds of those purchases

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted 1 1/2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone until it stopped responding to touch. We tried several troubleshooting tips but the screen wouldn’t respond so we were locked out of the phone. It was not eligible for apple care because it’s refurbished from Best Buy and my phone service carrier said it was not eligible for insurance thru them either. So I have to get a new phone now, after buying this overpriced one. For the price, it should have lasted much longer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    GOOD BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE IN GOOD CONDITION AND WORKING WELL. NO COMPLAINTS

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    BEST BUY!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE IN GOOD CONDITION AND WORKING WELL! NO COMPLAINTS

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Great price on quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and quality Fast delivery Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as a gift for my Mom. It looks just like new, no scuffs or scratches and it was fairly easy to set up. Just wish it came with the original accessories. Comes only with a generic cable. All in all a very good buy, and my Mom is very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like New iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, and no noticeable wear-and-tear for a refurbished item.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    No complaints regarding this product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I had my fair share of reservations based on past customer reviews. However, I had no issues with the shipping nor the product. Delivery was right on time for store pick-up and the phone came in immaculate condition (battery health is 99%!). Every aspect of the process was true to claim, and overall the purchase was very much worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not a Fan of Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of Apple products or iPhones but I needed one in order to stay in touch with my athletes and coaching staff more efficiently but I still own and love my Android. It's been a decent phone and has served it's purpose well but the battery drains fast when playing videos.

    I would recommend this to a friend
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