Customer Ratings & Reviews

the phone came in funny packaging but when i opened it was indeed an iphone 12. i got the red one with 256gb. the battery health was actually kinda nice i'd say, it was at 86. it had about 2 minor scratches on the screen & back glass but arent noticable when the phone is on or off, only visible with flashlight. it had some paint scraped a little off around the aluminum but besides that, everything is perfectttt.

The phone is excellent and the transition from an iPhone 7 to the 12 was way smoother than other iphone upgrades I have done in the past.I lost nothing and did not even have to use a computer. The Best Buy purchase experience was also very good

Everything was in great condition, the iPhone didn’t have any scratches or dents, I was a little scared on purchasing but glad I did !!

I was VERY scared about buying it based on other reviews but when i got it it came in funny packaging but when i saw the phone IT WAS SO PERFECT And when i set it up i checked the battery it was perfect and theres nothing wrong with it no scratches or cracks im so happy i made this purchase:3

It could be better and has broken on the phone my old to comparate with this one is better condition

For a used iPhone 12 you really can't tell it's used I can see two small light scuffs but in a case you wouldn't know the storage is awesome I've had no hardware issues with the device and it arrived on time when it was ordered my only issue is the battery life is not that great but that's on me it did come with a new battery when I got it

The phone operates well and was in excellent condition. I had no issues installing my SIM to get service going. My only issue was the charging cable and plug provided were faulty so it wouldn’t charge and it also overheated easily.

Bought for my daughter she seems to like it everything has worked ok on it so far. Battery is good I think it works well. I gave a 4 start because I do not like how light it is like it’s made of nothing.

This phone has been great. Trying an apple after an android was nervous situation but this phone was a great choice. Works well. Battery is good. Very nice looking phone.

Speaker was busted. I had to trade my gf old phone as well too and it ended up being a bad gift. I just traded the phone from Best Buy to the Apple Store and just bought her a new one. Lost $300 in the process, and I didn’t get any compensation.

The refurbing obviously didn’t work and wasn’t tested before it was sold. No refunds after 10 days and it was a Christmas gift so it was not even activated by then. No help in store. They want to charge almost $300 to fix the broken phone they sold to me.

I was helped by a longtime Lady associate,who was most patient & knowledgeable,made for a most pleasant experience

I know people prefer an iPhone with high capacity that why this iPhone came with 88 % battery condition.

This phone works like new I couldn’t ask for more I’m a happy camper

We love this phone and appreciate the chance to purchase it at the great price .

Would give zero stars if possible. Purchased iPhone 12. Best buy sales associate did not include my apartment number. Then UPS corrected the mistake and added apartment number. Then UPS notified me package was delivered. Ring camera shows UPS walking pass my apartment without making a delivery. UPS delivery photo shows blacked out screen. Because I have Best Buy warranty, its supposedly going to be replaced. But now daughter doesn't get Christmas present till sometime in January, Best Buy gets the credit for this because if the sales associate would have done his job correctly, then UPS would be the only one to blame. Very dissappointed.....

Iphone 12 nice and clean phone battery charge fast no problem

No issues so far although battery is not new, love it so far

Working great for my daughters! Great look and working properly.

Work great with no problems and is in great condition. Nice upgrade for my daughter who had a iphone 6. The employees were so nice to take the time helping us decide which iphone to get for her.