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Customer Ratings & Reviews

Your price for this item is $279.99
The previous price was $299.99

Customer reviews

Rating 4 out of 5 stars with 80 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 80 reviews
  • Rated 5 out of 5 stars

    Perfect phone for a teenager

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my niece and she loved it. Perfect phone for a teenager.

    I would recommend this to a friend
  • Cons mentioned:
    Glitch

    Rated 1 out of 5 stars

    Broken refurbished.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was not working properly. Bought Certified refurbushed but it seemed like straight swap from previous owner. Bust buy diddnt even made sure ohone was functioning prior to my pick up at store. It kept restarting. Useless. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BB Doesnt Care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipped phone in original BB box showed was iphone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. A good size if you don’t like big phones fits perfect in purse or pocket.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not very good battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery up to 90% and it does not last as long as I expect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered on time, great quality and love the color

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Iphone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente buy I have my 13yr old daughter and teenagers are all about selfie and picture great quality

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ok purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery doesn’t last long and occasionally the volume lowers on its own. It’s decent quality considering it’s refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    brand new phone or used?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this phone. Got it for her for a Christmas gift. Was kind of nervous about it being preowned but so far no problems at all. Battery life is great and phone looks brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Roaming phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and size to carry. It is good for back up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought a phone through a phone carrier but they always break in me and I decided to buy one outside of a Carrie’s so I came to Best Buy. My phone has been working amazing and it hasn’t giving me any problems

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Good condition, Size

    Rated 5 out of 5 stars

    Great for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really great. I have never bought a pre-owned phone before but the worker I talked with assured me that everything is checked over before hand to make sure it's all in good condition. He was definitely right! Everything is like new, and I love the camera quality and long battery life, which were some of my biggest factors in choosing a phone. The mini size is also great for me because I don't like big phones. No complaints here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looked and works just like new! My 13 year old daughter loves it! I would recommend to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mini iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have any problems with my iPhone mini as of today. I had a mini iPhone before this one, so I’m use to using one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 12 mini

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was so poorly presented. I didn’t even think it was a real iPhone in the box. I am extremely shocked that this type of product came from Best Buy but when I looked deeper into it, it came from a third-party. I would’ve never spent five $500 if I knew it was come from a third-party and not Best Buy themselves very very very disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Beautiful, Easy to use

    Rated 5 out of 5 stars

    My new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice. Beautiful and easy to use to putting in my package i reallly love and i got it earlier thank best buy i love to buy here

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and personal, my devices is working perfect. Thank you so much.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little scuffs but overall good condition. Price could have been better but it’s fine!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in almost new condition. Battery health 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing phone for a teen small & has all the features.

    I would recommend this to a friend