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Customer Ratings & Reviews

Your price for this item is $529.99

Customer reviews

Rating 3.8 out of 5 stars with 16 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers enjoy the good condition of the Pre-Owned iPhone 12 Pro 5G 512GB (Unlocked). They are pleased with the excellent battery health.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Like new
    Cons mentioned:
    Tiny scratch

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new except for a tiny scratch in an inconsequential place.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great preowned phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually write reviews but I was pleasantly surprised at the condition of this preowned iPhone. There are no scratches or dings. Looks almost brand new. The cable and charger were not original Apple products but that was expected. The battery health is also excellent!

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 2 out of 5 stars

    Why

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still cannot ride the hype train that is apple. I appreciate there design and functionality but to pay this much for a device that came out ib 2020 is a bit steap. It is not even the max model so you are getting a tiny phone. I will stick with Samsung untill you replace the bite.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it’s working just fine. Since I got this phone I had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Best Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer services, on time delivery, custome service agent very keen to listen and try to solve the problems

    I would recommend this to a friend
  • Cons mentioned:
    Setup issue

    Rated 1 out of 5 stars

    Froze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn’t go past the set up process, I would choose language then choose United States and it would freeze. Restarted it about 5 times but it did the same thing everytime

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my iPhone 12Pro, this is a great phone it looks brand new. 512 gigs

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That is a great phone it exceeds all the expectations

    I would recommend this to a friend
  • Pros mentioned:
    Received

    Rated 5 out of 5 stars

    Yes verified

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recieved it successfully please thanks to the team

    I would recommend this to a friend
  • Cons mentioned:
    Charger

    Rated 2 out of 5 stars

    battery problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know is a used phone but battery is not long last also it came with universal charger !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and was in a good condition for being a used one

    I would recommend this to a friend
  • Pros mentioned:
    Refurbished

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, refurbishment but looks like new one .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don’t recommend this— the battery health on the phone I received was only at 80 percent. I contacted customer service who informed that is typically for a refurbished phon. I have purchased several refurbished from Verizon and they had replaced the batteries.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for my daughter. This will be gifted on 12.25.23

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    camera is faulty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the phone is turned on for the first time, the camera shakes and can't be used

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Iphone 12 Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can definitely tell it's refurbished. The phone had alot of scratches on it for the price it was being sold for. I returned because I found a better deal.

    No, I would not recommend this to a friend