Customer Ratings & Reviews

The IPhone was in a great condition with no scratches or bends, at first look. However when I turned the IPhone on I realized that the screen is not properly attached, was coming out all around. I took it back to bestbuy and they processed the return.

I ordered two of these for my husband and I. My husband’s one is in mint condition, the battery holds well and EVERYTHING works. Mine however, I was not able to set up since the battery couldn’t hold unless the phone is plugged in. I returned it to CCR Warranty and I am currently awaiting a replacement unit. If that one doesn’t work too then I'll return it to BestBuy for a refund. The phone also had some scratches on the side which can be covered with a phone case. You just never know.

I am totally disappointed and frustrated about this purchase. The phone came with scratches on the edges and dirty. The speakers hole is full of dirty. Seems like Best Buy does not care about cleaning the refurbished phone before they sell it. The main problem is the battery. The phone came with bad battery and won’t hold a charge. I need to keep the phone plugged on the power supply to use. I have bought this phone to help me with my job and I can not even use for this purpose. Unfortunately I am not able to return the product as I am from another country. I am really upset with Best Buy used product. Definitely not worth!

Everything functions and works like new! The phone looks really nice and I'd highly recommend that.

Hi, I would like to change this cell phone because the GPS doesn't work, No Waze, No Google Maps and not iOS map, another thing when I try to put it in hostpost it will not let me do it. have those two problems but everything else works well.

I love this phone clear picture fast internet great

Got this order with physical damages like screen scratches, side casing is protruding. Overall poor quality. Item should have at least checked for such. Bought a new prepaid instead and had this shipped back.

Perfect everything works fine and my son loved it .

This pre-owned iphone6 sounded great before I bought it, but it turned out damaged, can not hear the other party and disconnects phone calls

Although it is a refurbished, but it’s like a brand new iPhone. I like it very much and get a good deal.

So bad phone not even class C don't recommend it at all

This was my first iPhone purchase, I had previously used android smart-phones, but needed a new phone after my last screen broke. I chose to switch to iPhone because I had heard good things and was interested in a change from android which I found frequently to be glitchy. I chose to buy the iPhone 6 used instead of the newest iPhone model to save a bit of money. I was a bit scared to buy a used phone, but I have had no problems. I bought the 64 GB memory which allowed for seamless update to the newest iOS platform and plenty of room for apps and pics. I've had the phone for a few weeks and so far I am happy with my purchase.

The phone came in good condition although it was refurbished and the screen must have been replaced prior to selling it . The screen seems loose . The battery dies very quick to fix the problems for now I put a phone case that fits around the screen and the case I purchased was a 50 dollar phone charging case . I probably wouldn’t recommend purchasing a refurbished iPhone next time

Love this iPhone except for the battery. The iPhone had to be charged when I got it and it didn’t have the original charger and cord. There was a generic charger and cord. I love that it has 128 GB. My only complaint is about the battery. I constantly have to charge it.

The touchscreen sticks. Sometimes I have to shut it off and restart it. Sometimes that doesn’t even do the trick. I trade stocks sometimes. A phone with a touchscreen that freezes regularly is a huge pain when you need to take action quickly!

Product was in excellent condition, had one very unnoticeable smug on upper right corner of screen. Worked as if it was new, easy to setup, and functional. For a teenager or with someone needing a replacement this is the way to go if you don't want to spend almost three times as much for the latest and the greatest. Highly recommended, as described, as expected, very great price.

I ordered 3 preowned I Phone 6’s. All three were In decent condition. However I did have to replace the batteries in two of the phones the phones. I think Best Buy should at least put new batteries before they resell them.

Received the used phone from a third party and when I received the phone it was dirty and the charge port was broke. I contacted best buy and they were very quick to issue a replacement. I had no issue with Best Buy on this transaction but with the outside vendor that they use. The replacement came and everything works fine. It does look like these are just used phones and not necessarily refurbished. My opinion would be that they would have cleaned the residue from the screen protector but I had to try and do that. Like I said Best Buy did resolve the problem but I think they need to look into this outside vendor and the quality that they are sending to their customers.

This is a great, great phone for what it's priced at! It looks and works like new and after a few weeks there's only two small issues the phone seems to have: 1. The camera shutter noise doesn't turn off, even on silent...I did some research to find that this is common in phones from other countries like Japan where they're legally obligated to have an audible shutter noise. But besides being a little inconvenient/embarrassing, it's not a deal-breaker. 2. The battery percentage sometimes shows differently from what the battery charge is actually at. Fortunately, it usually displays a lower percentage than it is in reality, so it hasn't become too much of an issue. The phone still has a good battery life. This is also an infrequent problem. Otherwise, everything functions and works like new! The phone looks really nice and I'd highly recommend that anyone get this for the aesthetic and price point that is better than on any other website! Best of luck, you might not even have the problems I had with it!

I purchased this for my girlfriend as a replacement for her damaged device. It appears to be in good condition. However, the battery life is not great, we will seek to get this address at the Apple Store.