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Customer Ratings & Reviews

Your price for this item is $124.99

Customer reviews

Rating 3.3 out of 5 stars with 711 reviews

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61%
would recommend
to a friend
Page 1 Showing 1-20 of 711 reviews
  • Rated 1 out of 5 stars

    Definitely not Worth

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    Posted .

    I am totally disappointed and frustrated about this purchase. The phone came with scratches on the edges and dirty. The speakers hole is full of dirty. Seems like Best Buy does not care about cleaning the refurbished phone before they sell it. The main problem is the battery. The phone came with bad battery and won’t hold a charge. I need to keep the phone plugged on the power supply to use. I have bought this phone to help me with my job and I can not even use for this purpose. Unfortunately I am not able to return the product as I am from another country. I am really upset with Best Buy used product. Definitely not worth!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen coming out

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    Posted .

    The IPhone was in a great condition with no scratches or bends, at first look. However when I turned the IPhone on I realized that the screen is not properly attached, was coming out all around. I took it back to bestbuy and they processed the return.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hit or Miss

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    Posted .

    I ordered two of these for my husband and I. My husband’s one is in mint condition, the battery holds well and EVERYTHING works. Mine however, I was not able to set up since the battery couldn’t hold unless the phone is plugged in. I returned it to CCR Warranty and I am currently awaiting a replacement unit. If that one doesn’t work too then I'll return it to BestBuy for a refund. The phone also had some scratches on the side which can be covered with a phone case. You just never know.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No GPS, No Hostpost

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    Posted .

    Hi, I would like to change this cell phone because the GPS doesn't work, No Waze, No Google Maps and not iOS map, another thing when I try to put it in hostpost it will not let me do it. have those two problems but everything else works well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Physical Quality

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    Posted .

    Got this order with physical damages like screen scratches, side casing is protruding. Overall poor quality. Item should have at least checked for such. Bought a new prepaid instead and had this shipped back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged pre-owned

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    Posted .

    This pre-owned iphone6 sounded great before I bought it, but it turned out damaged, can not hear the other party and disconnects phone calls

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .

    Perfect everything works fine and my son loved it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greatest phone ever

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    Posted .

    Everything functions and works like new! The phone looks really nice and I'd highly recommend that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    grate phone

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    Posted .

    I love this phone clear picture fast internet great

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON't BUT IT

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    Posted .

    So bad phone not even class C don't recommend it at all

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal.

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    Posted .

    Although it is a refurbished, but it’s like a brand new iPhone. I like it very much and get a good deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not What I Expected From Best Buy

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    Posted .

    Received the used phone from a third party and when I received the phone it was dirty and the charge port was broke. I contacted best buy and they were very quick to issue a replacement. I had no issue with Best Buy on this transaction but with the outside vendor that they use. The replacement came and everything works fine. It does look like these are just used phones and not necessarily refurbished. My opinion would be that they would have cleaned the residue from the screen protector but I had to try and do that. Like I said Best Buy did resolve the problem but I think they need to look into this outside vendor and the quality that they are sending to their customers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works Like New

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    Posted .

    This is a great, great phone for what it's priced at! It looks and works like new and after a few weeks there's only two small issues the phone seems to have: 1. The camera shutter noise doesn't turn off, even on silent...I did some research to find that this is common in phones from other countries like Japan where they're legally obligated to have an audible shutter noise. But besides being a little inconvenient/embarrassing, it's not a deal-breaker. 2. The battery percentage sometimes shows differently from what the battery charge is actually at. Fortunately, it usually displays a lower percentage than it is in reality, so it hasn't become too much of an issue. The phone still has a good battery life. This is also an infrequent problem. Otherwise, everything functions and works like new! The phone looks really nice and I'd highly recommend that anyone get this for the aesthetic and price point that is better than on any other website! Best of luck, you might not even have the problems I had with it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Kept Shutting Off Randomly

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    Posted .

    I never write reviews, but I the phone itself was not worth the money and I feel like people need to know. DON'T think you are buying a NEW phone. The phone came in decent shape the glass was in perfect condition but there were dings and dents around the edges. We thought it was acceptable but shortly after booting it up it shut off randomly. We gave it the benefit of the doubt and waited and a few days later it did the same thing. I was told the product was tested and should no longer have problems but it definitely does. We then took it back to a best buy store to return it. Luckily customer service was very nice to us and got us our money back. So for that reason I am giving it 2 stars instead of 1.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .

    We purchased the iPhone 6, refurbished, from Best Buy. After going through the expected process of transferring our plan and most of our contacts to the purchase, we found that we could barely make out what the person on the other end of the line was saying. Apple was great in trying to resolve the problem through their support, but, after about two hours working with us, found that the purchase is defective. We have moved our plan and some of our contacts back to our old phone. But, the process for exchanging the phone is tedious and lengthy. We had to (1) return the purchase back to factory settings and (2) call Best Buy to make a claim. Now we have to (3) wait AT LEAST (projected) two days to receive in the mail a package from Best Buy to return it, (4) return the purchase to Best Buy, and (5) wait AT LEAST (projected) seven days for the exchange to arrive. We think we are generally easy to please, but we expected the phone to work having been placed in the market by Best Buy, our go-to. We are not happy with this purchase and process, but we're committed, now, and hope we come out satisfied in the end.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy used products

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    Posted .

    So I bought this phone against my better judgement... waited a week for it to be delivered, went back to pick it up, and have it connected. Got the phone... waited an hour in the store while they could not connect it, then was told I had to take it to sprint to get it connected. So I put that phone on my monthly plan and went to sprint. They connected it. That was on a Friday. Monday it was dead. Brought it back.... they ordered me another. A week later I went to pick it up. Got it & they connected it .... tried it out, and it wouldn’t hold a charge. I didn’t even leave the store with it.... they ordered me another. I figured I’ Give it one more chance. A week and a half later I received a voicemail message stating they were returning my phone because I never picked it up. I never got a call that it was in ! So they sent it back. Never got another one, and it’s still on my sprint plan. Now I have to waste more time dealing w/ that. Also other products from Best Buy lately have been duds also. Not a good experience..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade from a 5

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    Posted .

    My iPhone 5 battery was swelling. This caused the screen to be pushed off of the frame. I happened to have best buy store credit, so I purchased this phone. It said that it was going to take 2 weeks but it came in about one week. It came in a soft package, and the box inside was pretty beat up. I backed my old phone up and transferred it to my new one. There was a small mark on the back of the phone and on the camera lenses, but the camera was in perfect condition when I turned it on. It only came with the phone, a charging block, and a cord. Instructions were also included on how to return it. Don't expect an apple box when you open your package because it won't be. The box is from some company that sells used phones. Also the charging cord and block are off brand. Don't expect ear buds either. The only issue that I could find with the functionality of the phone was that the finger print scanner sometimes won't recognize that your finger is even on the phone. Overall, the upgrade was worth the money. The software is better, and faster. The phone is also much bigger and faster. I heard that the 6 bends, but I have a nice otter-box case on it, so that should help prevent it from bending.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    Owned for 1 week when reviewed.

    I gave it two stars because it came a lot sooner than expected. I received my phone and it didn't power on so I figured it needed to be charged. I plugged it in around 2:00 and the apple logo came on and it had plenty of battery life left. I set up my apple ID so I could transfer my stuff from my old phone, turned it off, inserted my sim card and we were good to go..woohoo, new phone plenty of gigs. WRONG..Well that lasted for a couple of hours. By 5:00 it was in "searching" mode. This phone is suppose to be unlocked, I thought it was my carrier, I reached out to them, everything was fine on their end, my sim card worked in my old phone, so it wasn't the card, it's the phone..UGH I don't want to upgrade to a bigger phone, plus this phone has lots of gigs compared to my two 32 gigs. Will probably send it back, really don't want to.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible purchase

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    Posted .

    I was reluctant to buy this for my daughter. I read the reviews and it seemed like a good idea. The phone I got would not stay on or charge. I was obviously not tested or they would have seen the battery was shot. The phone was more than slightly used. The screen was fine but there was not just minor scratches, there were dents and every corner was chipped. I took it to the store and they could do absolutely nothing. The employee said they have nothing too do with used phones in the store so they couldn’t fix it or replace it there. I asked for a refund (which I had to wait 4 days to get it back in my bank account) he also told me I might have to pay a restocking fee. I ended up buying a pre paid Boost Mobile iPhone 6 for 200.00 and a 35.00 a month card. It turned out to be 3.00 cheaper than the used iPhone. My advice, don’t buy used until you see it first.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 6 64GB

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    Posted .

    This was my first iPhone purchase, I had previously used android smart-phones, but needed a new phone after my last screen broke. I chose to switch to iPhone because I had heard good things and was interested in a change from android which I found frequently to be glitchy. I chose to buy the iPhone 6 used instead of the newest iPhone model to save a bit of money. I was a bit scared to buy a used phone, but I have had no problems. I bought the 64 GB memory which allowed for seamless update to the newest iOS platform and plenty of room for apps and pics. I've had the phone for a few weeks and so far I am happy with my purchase.

    I would recommend this to a friend