Main Content

Customer Ratings & Reviews

Apple - Pre-Owned iPhone 6 4G LTE with 64GB Memory Cell Phone (Unlocked) - Gold-Front_Standard

Customer rating

Rating 3.2 out of 5 stars with 282 reviews

59%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 58 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 282 Reviews
  • Rating: 1 out of 5 stars

    Don't take your chances

    Posted
    cr4567
    • My Best Buy® Member

    Based on previous reviews, I knew purchasing a pre-owned phone through BestBuy.com was going to be a gamble. Unfortunately, the outcome was not favorable for me! The phone looked fine when it came in the mail. I took it to AT&T, got a new sim card, and it seemed fine. Within a day the phone started having weird tech issues. When I go to send a text, the phone starts typing random letters and numbers on its own and won't stop. Then it freezes and I have to restart it. Also, if I'm in an app, the phone randomly decides to open every app I have and no matter what button I push, it won't stop until it's opened them all. It does both of these things multiple times a day and it's extremely frustrating. I have to restart my phone multiple times a day. By the time I got the phone in the mail, found time to go to AT&T , and started to use the phone, the 14 day return policy had passed. I noticed there's a 90-day CCR Warranty for pre-owned phones so I'm going to try that. I can only imagine what a nightmare and how long and difficult the process will be. The main point: Purchasing a pre-owned phone through Best Buy is a gamble! You take a huge risk that the phone is either going to work perfectly or it is going to have an array of tech issues. For all the hassle, it seems worth it to just buy a new phone!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Chuck
    • Verified PurchaserVerified Purchase

    We purchased the iPhone 6, refurbished, from Best Buy. After going through the expected process of transferring our plan and most of our contacts to the purchase, we found that we could barely make out what the person on the other end of the line was saying. Apple was great in trying to resolve the problem through their support, but, after about two hours working with us, found that the purchase is defective. We have moved our plan and some of our contacts back to our old phone. But, the process for exchanging the phone is tedious and lengthy. We had to (1) return the purchase back to factory settings and (2) call Best Buy to make a claim. Now we have to (3) wait AT LEAST (projected) two days to receive in the mail a package from Best Buy to return it, (4) return the purchase to Best Buy, and (5) wait AT LEAST (projected) seven days for the exchange to arrive. We think we are generally easy to please, but we expected the phone to work having been placed in the market by Best Buy, our go-to. We are not happy with this purchase and process, but we're committed, now, and hope we come out satisfied in the end.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!!!!

    Posted
    Ella
    • My Best Buy® Member

    The product clearly states that it is an American model (Model: MG652LL/A RB) But as I drove all the way to the sprint store to get it activated and my data transferred, I was made aware that the phone was a JAPANESE model, and with that comes the inability to disable the loud "shutter" sound when a picture is taken. This is the case with all Japanese models and the sound can not be turned off or even turned down. I can't have that sound going off anytime I take a picture or use an app such as Snapchat that also takes pictures. This is the second time this has happened to me and BEST BUY is the last place I thought would do this to me. Do. Not. Sell. The. Japanese. Phones. In. America. Will be returning this phone immediately and will be purchasing elsewhere. I am very disappointed and dissatisfied with the time and money I put in to purchasing a phone for nothing to come out of it. Please fix this.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Like New

    Posted
    Audrey
    • Verified PurchaserVerified Purchase

    This is a great, great phone for what it's priced at! It looks and works like new and after a few weeks there's only two small issues the phone seems to have: 1. The camera shutter noise doesn't turn off, even on silent...I did some research to find that this is common in phones from other countries like Japan where they're legally obligated to have an audible shutter noise. But besides being a little inconvenient/embarrassing, it's not a deal-breaker. 2. The battery percentage sometimes shows differently from what the battery charge is actually at. Fortunately, it usually displays a lower percentage than it is in reality, so it hasn't become too much of an issue. The phone still has a good battery life. This is also an infrequent problem. Otherwise, everything functions and works like new! The phone looks really nice and I'd highly recommend that anyone get this for the aesthetic and price point that is better than on any other website! Best of luck, you might not even have the problems I had with it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I advice not to buy

    Posted
    Yaya

    I ordered two phones and had to return both. First phone didn't turn off shutter on camera when in silent mode. The screen had dead pixels. Didn't have a problem returning it at Best Buy store. Ordered a second phone thinking this might have been overlooked but the next phone I received was even worst. The screen sensibility is really bad and does not type or swipe. I"m just very disappointed. They should make sure the electronics they sell work properly before sending them out to customers. You would think they carefully analyze and test them but I really doubt that there are experts working on these phones... they would have noticed all the things that were wrong with the phones. I would advice not to waste your time and just buy from other source or buy a new phone. I thought that by buying a pre-owned phone from a reliable store like Best Buy was going to guarantee an excellent product but my expectations were not fulfilled. I'm glad I was able to return and get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Definitely not Worth

    Posted
    Glauberthon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am totally disappointed and frustrated about this purchase. The phone came with scratches on the edges and dirty. The speakers hole is full of dirty. Seems like Best Buy does not care about cleaning the refurbished phone before they sell it. The main problem is the battery. The phone came with bad battery and won’t hold a charge. I need to keep the phone plugged on the power supply to use. I have bought this phone to help me with my job and I can not even use for this purpose. Unfortunately I am not able to return the product as I am from another country. I am really upset with Best Buy used product. Definitely not worth!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Used iPhone 6 Unlocked

    Posted
    Hide

    This gets one star because I had to give it something. I would prefer to give it no stars. Well I picked up phone #3 yesterday. The first phone mic was broken. You had to have earphones in to talk. The charging was also bad. You had to wrap the wire in different directions and hold it to get it to charge. The second phone the battery would not hold a charge. When you turned it on it gave that warning. There is no way best buy did not know this battery was bad. Picked up the 3rd phone yesterday and same problem. Will not hold a charge. Died at 98%. Had to charge it to get it to come back on. It has the same battery warning as the second phone had. And what makes this worse is it is more scratched up then the last two. So if I say forget it and replace the battery on my own..This scratched up one is what I'm stuck with.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing but a headache.

    Posted
    LizB
    • My Best Buy® Member

    This phone has caused me nothing but problems. I've bought pre-owned phones before and I have never had as many issues as I have with this phone. First, it came with a severely degraded battery. The phone wouldn't hold a charge past 80%, and would immediately die after reaching 80% battery. So I had to pay to get the battery replaced. Fine, whatever. Then, the back camera completely stopped working. Out of nowhere. So it has no back camera and no flashlight. Even though I have tried updating the phone, it still runs super slow with apps crashing constantly. The battery drains incredibly quickly and charges painfully slowly. It's a great price, sure, but you can definitely find a better phone for a reasonable price.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone 6 64GB

    Posted
    Ellie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was my first iPhone purchase, I had previously used android smart-phones, but needed a new phone after my last screen broke. I chose to switch to iPhone because I had heard good things and was interested in a change from android which I found frequently to be glitchy. I chose to buy the iPhone 6 used instead of the newest iPhone model to save a bit of money. I was a bit scared to buy a used phone, but I have had no problems. I bought the 64 GB memory which allowed for seamless update to the newest iOS platform and plenty of room for apps and pics. I've had the phone for a few weeks and so far I am happy with my purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE!! STAY AWAY

    Posted
    WILL
    • Verified PurchaserVerified Purchase

    This is the worst electronic purchase I have ever made. The phone had issues immediately after use. Problems continued with touch screen and freezing issues got worse as time went on. Worst part about this is the company Best Buy uses for these horrible phones (CCR). They take forever to even accept your request for a replacement. If you are looking for a new phone pay the extra $50 and get a new one this is not worth your time. I was charged shipping for sending the FAULTY phone back and was told it will be 2 weeks before they send a new one...and who knows if that one will even work correctly.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead battery, right out of the box

    Posted
    PDXYOTA

    I bought this iPhone 6 64GB for my daughter, and it's a good thing we tested it out BEFORE putting it under the Christmas tree. After a full 12-hour charge (their recommendation in the paperwork) the phone would shut off on its own after about 5-10 minutes. I just paid $280 for a "refurbished" phone, but I just had to take it to an authorized repair facility to pay another $70 for a new battery. That's BAD!! The screen appears brand new, but the gold area around the lightning plug looks like they used steel wool on it - worn and scratched. I will NEVER, EVER buy a used phone from Best Buy ever again - I should have taken the reviews seriously.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality refurb

    Posted
    DxGhost

    Aftermarket glass is not set properly, overhangs the edge for an abrupt feel. First unit i ordered would not hold a charge for more than an hour. Best Buy was good about sending a new one out. Second one received has debris in speaker, glass misfit, and extremely weak or non existent wireless signal indicating poor assembly damaging the antenna. Returned both for refund. Poor refurbisher quality, not worth the money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good condition but wrong OS

    Posted
    MB24

    Original pickup date was the 5th, but not until 7pm that day did I receive and email telling me my item had been delayed. Waited another week for it to arrive. The item seemed to be as advertised so I had my old number ported over and set everything up. Not until later did I realize that it in fact had ios10 as the base system, not ios 9 as listed. This was extremely disappointing as I specifically bought this with ios9 in mind. Overall I am disappointed with what I received but I don't have the time to send it back and wait another 3 weeks for a phone. So for now I'm stuck with it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Cost effective

    Posted
    DarlinU
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I ordered this phone because my other phone was damaged. It came earlier I paid for early shipping but when I got it the sims card holder was missing and they had to send another phone. I had to wait and additional four days which wasn’t bad because it came early also. Next time I want pay for early shipping and have to send it back. All in all no problems with the phone I was able to get it connected with my phone provider with out any issues. It cost less than a new iPhone 8/X and works just as well. I think my kid was more excited about me getting one than I was.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good buy for an older iphone

    Posted
    SamJames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The iphone 6 I purchased, refurbished, was a big improvement over the iphone 5 I had. Although the case appeared to have significant wear, the phone worked well....except for the phone's ear piece that sounded distorted and with a low level. It took cleaning with a toothbrush to clean out the gunk that apparently was in the speaker slot. Too bad Best Buy didn't check that out before sending it out as a product with their name on it. Nonetheless that seemed to take care of the situation and for a 64 gb phone, the price of $300 seemed fair.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I received a broken phone!!

    Posted
    Mugs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I ordered a used iPhone 6 I knew since it was used it wasn’t gonna be perfect but geese! There’s a huge scratch right in the middle of the screen, it’s so filthy!!! Stained filthy!!!! The flashlight and flash doesn’t work! And the home button and screen is REALLY lifted! Like I can see inside the phone! When my older phone broke i was without a phone for weeks and it was hard I do not want to go through that again that’s the only reason I haven’t returned this junk!!! $300 wasted on a broken piece of junk!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pleasantly Surprised

    Posted
    prn1
    • Verified PurchaserVerified Purchase

    iPhone was in great condition. Looked brand new! Came with cord and charger in a nice secure box. After checking it out realized that it had a brand new battery! Appreciated that--a lot! I don't do that much with my phone, so this should last me a long time. The price--$199, was way way better than spending $700 to $1,000 for a brand new phone. So far, it's acting very nice. Three cheers to Best Buy for offering a great deal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not up to Best Buy's quality

    Posted
    MonkeyMan200
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased refurbished phones from Best Buy in the past. They are usually in excellent quality, and function properly. It seems like this phone came from a 3rd party supplier. The phone had dents, dirt, scratches, and the screen was obviously a replacement. There were problems from the start. The phone would randomly shut off, and the audio was really soft on max volume. I tried to return, and was charged $35 restocking fee even as an Elite Plus member. I recommend skipping used phones for now.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No specific description

    Posted
    tdey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I couldn't set my expectations right just because the product was lacking specific description and specific picture of the phone. The description said minor wear and tear from previous usage, but its hard to perceive what it meant by minor. Anyway, I think overall it's an average purchase. The price could have been a little bit less. The phone is in good working condition.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    More than I expected

    Posted
    Robbobbillybob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This phone was purchased for my teen as first smart phone. My only complaint would be the packing did not come with quick start up instructions as indicated on package. Not a big deal as apple phones are as easy as turning on and following prompts. Phone came in good condition and was easy to install ATT SIM card. Overall, not a bad price for this phone.

    I would recommend this to a friend