Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $124.99

Customer rating

Rating 3.3 out of 5 stars with 667 reviews

60%would recommend to a friend.

Write a Review

Rating Filter

60%
would recommend to a friend
Page 1 Showing 1-20 of 667 reviews
  • Rating 3 out of 5 stars with 1 review

    Screen coming out

    |
    Posted .

    The IPhone was in a great condition with no scratches or bends, at first look. However when I turned the IPhone on I realized that the screen is not properly attached, was coming out all around. I took it back to bestbuy and they processed the return.

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Hit or Miss

    |
    Posted .

    I ordered two of these for my husband and I. My husband’s one is in mint condition, the battery holds well and EVERYTHING works. Mine however, I was not able to set up since the battery couldn’t hold unless the phone is plugged in. I returned it to CCR Warranty and I am currently awaiting a replacement unit. If that one doesn’t work too then I'll return it to BestBuy for a refund. The phone also had some scratches on the side which can be covered with a phone case. You just never know.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    No GPS, No Hostpost

    |
    Posted .

    Hi, I would like to change this cell phone because the GPS doesn't work, No Waze, No Google Maps and not iOS map, another thing when I try to put it in hostpost it will not let me do it. have those two problems but everything else works well.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Damaged pre-owned

    |
    Posted .

    This pre-owned iphone6 sounded great before I bought it, but it turned out damaged, can not hear the other party and disconnects phone calls

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Greatest phone ever

    |
    Posted .

    Everything functions and works like new! The phone looks really nice and I'd highly recommend that.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Poor Physical Quality

    |
    Posted .

    Got this order with physical damages like screen scratches, side casing is protruding. Overall poor quality. Item should have at least checked for such. Bought a new prepaid instead and had this shipped back.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great phone

    |
    Posted .

    Perfect everything works fine and my son loved it .

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    grate phone

    |
    Posted .

    I love this phone clear picture fast internet great

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    DON't BUT IT

    |
    Posted .

    So bad phone not even class C don't recommend it at all

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Good deal.

    |
    Posted .

    Although it is a refurbished, but it’s like a brand new iPhone. I like it very much and get a good deal.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Definitely not Worth

    |
    Posted .

    I am totally disappointed and frustrated about this purchase. The phone came with scratches on the edges and dirty. The speakers hole is full of dirty. Seems like Best Buy does not care about cleaning the refurbished phone before they sell it. The main problem is the battery. The phone came with bad battery and won’t hold a charge. I need to keep the phone plugged on the power supply to use. I have bought this phone to help me with my job and I can not even use for this purpose. Unfortunately I am not able to return the product as I am from another country. I am really upset with Best Buy used product. Definitely not worth!

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Not What I Expected From Best Buy

    |
    Posted .

    Received the used phone from a third party and when I received the phone it was dirty and the charge port was broke. I contacted best buy and they were very quick to issue a replacement. I had no issue with Best Buy on this transaction but with the outside vendor that they use. The replacement came and everything works fine. It does look like these are just used phones and not necessarily refurbished. My opinion would be that they would have cleaned the residue from the screen protector but I had to try and do that. Like I said Best Buy did resolve the problem but I think they need to look into this outside vendor and the quality that they are sending to their customers.

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Kept Shutting Off Randomly

    |
    Posted .

    I never write reviews, but I the phone itself was not worth the money and I feel like people need to know. DON'T think you are buying a NEW phone. The phone came in decent shape the glass was in perfect condition but there were dings and dents around the edges. We thought it was acceptable but shortly after booting it up it shut off randomly. We gave it the benefit of the doubt and waited and a few days later it did the same thing. I was told the product was tested and should no longer have problems but it definitely does. We then took it back to a best buy store to return it. Luckily customer service was very nice to us and got us our money back. So for that reason I am giving it 2 stars instead of 1.

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Very disappointed

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I gave it two stars because it came a lot sooner than expected. I received my phone and it didn't power on so I figured it needed to be charged. I plugged it in around 2:00 and the apple logo came on and it had plenty of battery life left. I set up my apple ID so I could transfer my stuff from my old phone, turned it off, inserted my sim card and we were good to go..woohoo, new phone plenty of gigs. WRONG..Well that lasted for a couple of hours. By 5:00 it was in "searching" mode. This phone is suppose to be unlocked, I thought it was my carrier, I reached out to them, everything was fine on their end, my sim card worked in my old phone, so it wasn't the card, it's the phone..UGH I don't want to upgrade to a bigger phone, plus this phone has lots of gigs compared to my two 32 gigs. Will probably send it back, really don't want to.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Scratches

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Phone worked but horrible cosmetic appearance. I didn’t open it since I bought it for someone as a gift but I was embarrassed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Refurbished iPhone

    |
    Posted .

    I purchased this iPhone for my grandson. I was not pleased with the condition of the phone. It had scratches and a dent. I really thought Best Buy would check the condition of the product before selling it.

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Better than my old phone

    |
    Posted .
    Owned for 10 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love this iPhone except for the battery. The iPhone had to be charged when I got it and it didn’t have the original charger and cord. There was a generic charger and cord. I love that it has 128 GB. My only complaint is about the battery. I constantly have to charge it.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    not recommended

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    it wasn't the best purchase, a lot off issues with the batterie life and the ios software less that 8 month's and died

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Apple iPhone 6

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I bought it for my son as a gift so I’ve always been using Apple products and will continue to use them but a great phone for a kid that’s around six or seven to playwith

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great refurbished phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Does your accident prone kid need a phone? Get one of these furbished phones on the cheap, and you won’t feel bad if it drops on the road the following weekend. Good battery health, minimal scratches, and easy to transfer data w updated operating system. Came with charger cord and plug. Don’t forget to invest in a screen protector!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend