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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 3.6 out of 5 stars with 709 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.9 out of 5 stars

  • Camera

    Rating 3.8 out of 5 stars

  • Battery Life

    Rating 3.0 out of 5 stars

69%
would recommend
to a friend

Customers are saying

Customers are impressed with how well the phone works overall. However, there are some recurring complaints about the product. Many customers have issues with the touch screen, reporting that it is not very responsive. Others complain about the battery life, saying that it does not last very long.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 709 reviews
  • Rated 2 out of 5 stars

    Would reconsider before purchasing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone did not arrive with a good battery. I am disappointed that I will need to pay for a battery replacement. Not the level of refurbished I'd expect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Preowned but good for normal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since tgis being preowned,which mean it is already used and warranty is being lapsed So it is okay for normal use But don't expect much on this price But good on this price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and easy to use. I recommend the Apple products to everyone I know. Also the employees were very friendly and helpful in assisting me find this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my father in law who was still using an old iPhone 4. I have a 6s myself and it works fabulously. Time will tell if this refurb holds up well, but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck if you want an affordable Apple device for a young one. It was able to get the latest update to iOS 14.4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy a refurbished phone to save some money. It arrived even be for the promised date. It looks and works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came dirty with spot that it took a baby wipe to clean it, why they couldn’t clean it? The charger and cord are not original, not female apple. Works ok so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My brother is happy with phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my brother as he needed a new phone. This phone was delivered in great condition. There was even a screen protector already on the phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not refurbished and not worth the headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurbished phone, I expect better. On the fifteenth day the phones front camera stopped working, along with the battery health declining to 76% deeming it in poor health according to apples notification. If they're truly refurbished, I would think that they would be in the same working condition or close to new, and not fail a day after the fourteen day return policy passes. The screen was good, and was probably replaced, which is where the issue came from during repair, with the board and potentially damaged diodes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for not a lot of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new phone but didn't want to spend a lot of money on the newest model. This was a great compromise of not spending money but getting a quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My iPhone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really happy that I bought this phone. The price is really good. It is working good ever since I bought it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I received looks good but the battery life is very poor. Doesn't stay charged long and shuts off when it has 30% or under battery life. Not real happy with this purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still have it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working this year. After I bought a new phone and wasn’t using it. Wanted to give it as a gift but it never turned on even while plugged. Lasted a long time :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value! Phone appears to be in perfect condition, no scratches. Works like a brand new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I’ve had my phone for a few days and all has been well. The phone came as scheduled and in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exemplary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in amazing condition. My granddaughter was able to set phone up right away. Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone was in great condition no scratches

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition no scratches good picture quality could audio quality. Would definitely recommend to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 10yr old is happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter phone for my daughter. Did not want to buy brand new phone. No tents or scratches, looks good. Only thing is says it comes with earbuds but it didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good! Looks new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a back up smartphone and unlocked. This is perfect. Looks new, no scratches and can bring it out of the country and insert any network sim. Not bad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished iPhone arrived with scratches and cracks on the screen It would not turn on at all Took it back to Best Buy the next day and they said we aren’t supposed to return them to the store Really? That’s why I bought from Best Buy The previous phone I bought at Christmas arrived and wouldn’t connect at all I guess they have zero quality control

    No, I would not recommend this to a friend