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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 3.6 out of 5 stars with 709 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.9 out of 5 stars

  • Camera

    Rating 3.8 out of 5 stars

  • Battery Life

    Rating 3.0 out of 5 stars

69%
would recommend
to a friend

Customers are saying

Customers are impressed with how well the phone works overall. However, there are some recurring complaints about the product. Many customers have issues with the touch screen, reporting that it is not very responsive. Others complain about the battery life, saying that it does not last very long.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 709 reviews
  • Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed a phone and we came across this the price was great the product came in with no issues and she’s loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple-pre-owned iPhone 6 4G LTE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier, just the right size and I have had zero problems and it charges well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivered the phone in great condition, just as advertised. It even came with a free SIM card and a charging cable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought as a gift for my daughter after a week of her getting it she complained the battery life wasn’t very good. When I checked it said the battery life was at 74%. I understand it’s a refurbished item but Best Buy wouldn’t except a return because it was 2 days over the return period for something that i have to send to Apple to fix for $49 and shipping. Should’ve been fixed before sold and terrible customer service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It worked like it was brand new. Great shape all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 6s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone arrived in good condition and has been working well, no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone 6s for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to upgrade my sons iPhone SE and he loves it. Great value phone was in great shape as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent phone works perfectly even with the new updates, easy to carry and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 6s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been great for my daughter to use as an iPod. She loves it! Works beautifully!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scratches and cracks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m aware that I ordered a pre-owned device. The one I received was completely not worth the price. Had a corner of the phone cracked and several scratches. I returned it immediately to the nearest store and was charged a restocking fee of $35

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Didn’t think it’d work but it did!!! Very excited to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy phones!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased a couple of phones from Best Buy and they were in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for my kids

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought 2 of these for my kids. still going strong. not bad for an old version. now i have one too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I’d give it a zero if that were an option.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this phone up in-store, took it home, used an alcohol wipe to wipe whatever sticky gunk was all over the back, plugged it in to charge, it came on right away, and then noticed the screen was cracked. I had it back at the store within 45 minutes. The clerk said wow, they sold you this, I think they forgot to refurbish it. This looks like someone threw it off of a bridge. I get that refurbished phones aren’t going to be perfect, but this was disgraceful. I think they meant they dumpster dove.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this from a little one. Loves to FaceTime with grandma in California. If your kids want an iPhone get a preowned because they will be beat it up for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My device is sleek cute and easy to use. It arrived on time as well. Curbside was smooth and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for being refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a refurbished phone that was shipped sooner than expected and was like buying a new phone , it's in great shape!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refurbished iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone was in excellent condition. It was a great price. It is working great!!! Looking to get another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in great condition, it has a couple of scratches on the side, but otherwise in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great spare phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came clean and no scratches or dents, battery at 81%, for the price it’s worth the money.

    I would recommend this to a friend