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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 3.6 out of 5 stars with 709 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.9 out of 5 stars

  • Camera

    Rating 3.8 out of 5 stars

  • Battery Life

    Rating 3.0 out of 5 stars

69%
would recommend
to a friend

Customers are saying

Customers are impressed with how well the phone works overall. However, there are some recurring complaints about the product. Many customers have issues with the touch screen, reporting that it is not very responsive. Others complain about the battery life, saying that it does not last very long.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 709 reviews
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can’t afford a brand new phone, buying pre-owned Is not bad at all. This is my second iPhone 6s no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!!! Easy to use and already unlocked. seemed like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great prices, good selections. Wonderful customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed as gifts for Christmas. Great price also. I shop at Best Buy first for good deals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with no scratches,no dents , it is perfect for my daughter she loves it and the color she so pretty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has worked out pretty good for me and it was a great deal too!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible phone, customer service and return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a Christmas gift and was not given until the 25. It was purchased on the 10th. There was no way of knowing there was no sound prior to setting up the phone. I had faith in Best Buy that although refurbished the overall quality would still be effective. The return/exchange policy is 14 days of purchase. There was no budging or flexibility therefore I will NEVER shop at Best Buy again let along recommend them!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a teenager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look, great camera, easy to handle, looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good product for reasonable price. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and works as good as new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for someone who isn’t quite ready for a brand new model phone. Happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is super happy, excellent condition and delivery on time. No issues!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Water damaged phone and/or dead pixals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I got had a clear damaged screen, yes the selling did say used. but being used and being water damaged with pixel death is another thing all together. Since Best buy charges a resupplying fee, it was pointless to return it, since buying a replacement costs less. Whatever the case maybe, I would kind of not recommend it. Now, other peoples millage may differ, but I am going to represent what I got.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for iPhone lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and shipped to delivery address earlier than expected so I can use it right away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best product.thanks best buy for making a good financing option to purchase this item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a solid phone for someone who isn't constantly on it - bought it for my uncle and he is happy with the occasional facetime back home to his son and being able to stay connected easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looked new and worked great. I was a little apprehensive but it was just as good as new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and arrived in near perfect condition. I haven’t had any issues yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for beginner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent price, in very good condition and easy to order by the app I love Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jon

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this product to ship overseas. I got positive response from my relatives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Nicely used phone. Only complaint is it came with an off brand charger that doesn’t really work with the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this instead of a brand new phone. The phone has no scratches or cracks.

    I would recommend this to a friend