Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 3.7 out of 5 stars with 557 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 557 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Preowned Unlocked Iphone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I made this purchase for my daughter, she was in need of an new iPhone and this iPhone came in perfect condition. It works perfectly, no cracks or anything in that sort. The back on the iPhone is smooth, and a nice midnight black color. You will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    iPhone 7

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it’s working great Best Buy always come in for the win love from me and mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get the BEST FROM THE BEST, 4get The REST.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so amazed at the service I receive each and every time I purchase from best buy. This last purchase I utilized a payment through ZIP and it was just as seamlessly and effortlessly as if I did a direct purchase with my own credit/debit card. Best buy is the only place to shop and they indeed have the BEST BUYS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are solid refurb devices trust and believe!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to buy the refurbished phones to have a backup and to load up my social media’s on a separate device can’t go wrong works great and these phones are refurbished right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the number one place to shop if your looking for office and home appliances, they also have a verity of electric appliances, and other if looking for, I love Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Batteries are original and not replacements

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered couple of the pre-owned iphone 7 32GB unlocked when they were on sale for $75.99 The condition looks nearly new with few signs of wear but the battery life health was 82% and 86% so these phones never had their battery replaced. Apple recommends once it reaches 80% batteries needs replacing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone for Everyday Use!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is perfect, my phone came with no issues. When I ordered a phone for my dad, it had many scratches and was not perfectd.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good general conditions

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in very good conditons, except for a very visible scratch on a corner and the 87% a Battery condition. The cable and charger are generic but good quality.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Won’t do it again !!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd used iPhone I attempted to buy online. The 1st one got so hot I thought it was going to explode, took it back and bought an android replacement. Well I bought this to replace the android as my mother likes apples way better. I picked this up from the store and it was suppose to be unlocked for Any carrier. Well I knew within 2 minutes it wasn’t unlocked . I called apple care, did google search and found out this phone is carrier locked to Freedom Mobile . I called Freedom and gave them the imei number and they said they’d call me in 3-5 business days to let me know “IF” they’d unlock it for me. I took it back and bought a new which is what I should have done the 1st time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love it. It’s a nice phone for her thanks

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, timely, cost efficient and the phone came in great condition for being used. The box had a charging block and cord, the phone was pretty much mint condition and the shipping was almost 5 days sooner than expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New I phone user

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For becoming an I phone user from an android user for many years I have definitely enjoyed using an I phone I don’t think I will ever go back to android and for the money you can’t beat it

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until know I see it’s good I have to be sure more too month

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Camera did not work

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was delivered really quick. But the camera did not work, it was blurry and when I was trying to take a picture it gave me very irritated sound (I would like to upload a video with that sound , but here allows only pictures) Please ,keep in mind that return is not free even the item is damaged

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    very nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good, it's smalll and good to use, and the color is nice

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    Phone heats up and damaged

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple scratches on the back of the phone. I charged the phone at exactly 100% and when setting the phone up it started to heat up way too fast. The phone was unlocked for use but it was too hot to use. Returning this as it’s defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first the black iPhone 8 that i bought online, its shell has scratches and it was not delivered to my door but above the mailbox so anyone could see it and get it to me steal because I lose a lot of items like that

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    Great iPhone but

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works perfectly came in a few days before it was supposed to now it was a pre-owned certified phone which I know that means it was a used phone and that's what I was looking for but I do wish I was told about the marks on the phone at the time of purchase I purchased two phones same exact phones same exact price Cole certified one phone on the corners of the phone you can see a little bit of wearing of the color which is normal on most phones because of the cases but on the other phone there was a huge deep scratch along the back of the phone right below the Apple symbol that was probably a good 223 in long and very very deep you can feel it if you run your finger over it also on the screen you can tell it was either tapped very hard or dropped because there are what looks like a few fairly large Blue. In the screen now again I do know that these are used phones but I believe that you guys should list the cosmic issues I guess you could call them on each phone so that when people like myself are purchasing them and you open it up it's not just a surprise also normally when you buy an Apple sound you get a pair of the wired white headphones those were not included we also receive an off-brand charger for both of them but again everything works great with the phone it was very easy to purchase in-store and your Associates are very helpful I only wish that it was disclosed of the scratches and marks

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone i use it everyday to talk and text all of my friends and family i especially love facetiming them i do it 24/7 the only problem i have with it is that it overheats very easily and it also dies very quick but other then that i love it

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, Price
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Bittersweet

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to try this phone on the Best Buy special I got it for $75 - For being a pre-owned iPhone 7 it was in excellent physical condition, I was really impressed. But I gave four stars because it needs a new battery it really heated up hot, until I returned it. The battery could cost up to $200.

    I would recommend this to a friend