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Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 3.7 out of 5 stars with 560 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers are positive about the condition, price, ease of use, and camera quality of the pre-owned iPhone 7. Many appreciate its performance and find it easy to use, while some noted the smaller size as a benefit. However, customers are negative about the battery life and screen condition of the phone, with several mentioning scratches or other screen issues. Some also reported issues with the phone being locked despite being advertised as unlocked.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 560 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this phone and also with the fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old son bought this with his birthday money. He is very happy with it. I set it up for him and it t seems to work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refurbished phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to gift this to my teenager. Phone works well!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Apple - Pre-Owned Iphone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone stop working two days after purchase. It will not hold a charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you very much it was an excellent purchase . Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 iPhones in 2 years safely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I had purchased a refurbished I phone for her from Best Buy last year . We repeated another purchase from Best Buy this year to replace my I phone with great results. Being repeat customers and geek squad members has been an advantage for us giving security, ease of purchase and knowing we are in good hands with Best Buy. It is important for us as seniors that we know with whom we are buying from and that product will be reliable and can be repaired with ease or simply replaced. It has been a difficult time for us in the pandemic but Best Buy persevered through it all to deliver us a great refurb in a difficult time. The ease of pickup was flawless .Thx.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes a good deal isn’t. Phone calls are impossible on this phone and there doesn’t seem to be an easy fix.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great and I received very fast, Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device worth it’s pricing. Super satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it wouldn't but it did.No problems so far and already in the process of looking for another one .Thanks best buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The recording and the HD is clear crystal clear I would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone didn’t work as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my mum after her phone broke down and it gave us a lot of headache. It became unresponsive at a point and made it difficult for her to use. I had to return it in less than a week

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using unlocked phone give you more choices to select any cariare.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Very bad with a lot of scratches and very bad batt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t try to buy it save your money and buy a new one the battery is so bad

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time but I’m not dissatisfied in the slightest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great display and battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well and the battery last longer exceed my expectation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love shopping at Best Buy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who helped us was awesome! His name is John...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal!!! The shipping was fast and the set up was easy. I got it up and running quickly. It came packaged as I purchased it. I am a satisfied customer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far the phone is fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not giving a high recommendation because I'm not sure how the phone works. It didn't come with the iOS for the 7. Instead, 12.1 is the OS. This is making it hard for me to try to learn the phone because the manual I bought says something different than the upgraded OS does. Since I'm new to an iphone, it has been a rocky start. So far the refurbished phone seems OK.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 3 out of 5 stars

    No good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally I am not happy ,because slow speed many scratches

    No, I would not recommend this to a friend