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Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 3.7 out of 5 stars with 560 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers are positive about the condition, price, ease of use, and camera quality of the pre-owned iPhone 7. Many appreciate its performance and find it easy to use, while some noted the smaller size as a benefit. However, customers are negative about the battery life and screen condition of the phone, with several mentioning scratches or other screen issues. Some also reported issues with the phone being locked despite being advertised as unlocked.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 560 reviews
  • Rated 1 out of 5 stars

    Sold me a broken phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this phone from Best Buy. It was delivered on November 5th. November 20th the data stopped working so the phone is trash. Best Buy advised we only had until November 19th to return. Very convenient for Best Buy that sold us a piece of crap phone for over $200.00 to only work fir 2 weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good audio and good cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like cam and audio ,clear picture,black color,etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price for great quality phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 2nd hand phone for my son- it was unlocked- no screen scratches. Battery is great. Did not come with original apple charger though and not in the original box but was not a reason not to buy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in good condition. Charger was different company though.

    I would recommend this to a friend
  • Cons mentioned:
    Service

    Rated 1 out of 5 stars

    Phone does not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone will not connect to service and restarts every 5 mins

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and it came with a free month of phone service. Very good buy perfect condition and all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really good condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my little brother instead of going through OfferUp or someone selling a used phone. It came with barely any blemishes and it works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone in Business.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 7 is just as experienced as the last. As an Apple iPhone purveyor it's great to see it handle all our small task and keep up with productivity, organization, and daily schedule's.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    MinM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as gift, condition is very good. Pleased with my purchased. Would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Phone - DO NOT BUY!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is terrible! DO NOT BUY! The battery only lasts an hour just navigating apps. The phone came out of the box saying that the battery is on “Service” which means it needs to be replaced. I don’t understand how Best Buy gets away with selling these phones. Total junk.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charger is not giod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get ear phones as well and charger was really bad it’s not original

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Positive transaction all around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 7 arrived on time and in like-new condition. Couldn't be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 7

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift, but it was a expected. Great, thin, light and manageable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty antenna

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great disappointment to have purchased a pre owned iPhone. The phone kept on dropping the network loosing the signal. Likewise it dropped the WiFi connection. :(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I phone 7

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not working good it getting hot quick

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was received in excellent condition. I would make the purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grand daughter. Very happy with this phone. The price is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Light to carry and nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can use easily this iphone 7 and help me in reviewing in some questions and answer in reviewing for my driving test in youtube apps.can put in my pocket also.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great stuff at good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone arrived in estimated time frame. The conditions was good when the box was opened as listed in description, also working good like new one.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Work and looks new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on buying my 1st pre-owned device from Best Buy. This iPhone 7 looks and works like if it was brand new. I love it

    I would recommend this to a friend