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Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 3.7 out of 5 stars with 561 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers are positive about the condition, price, ease of use, and camera quality of the pre-owned iPhone 7. Many appreciate its performance and find it easy to use, while some noted the smaller size as a benefit. However, customers are negative about the battery life and screen condition of the phone, with several mentioning scratches or other screen issues. Some also reported issues with the phone being locked despite being advertised as unlocked.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 561 reviews
  • Rated 2 out of 5 stars

    Sould have known better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a lot to rave about it being "pre-owned" and having to take it as-is with no warranty of any kind. The home button and sleep button work occasionally. Should have bought new but I'm a senior on limited income. Lesson learned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase ever made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an unlocked phone, but I received locked phone. They have cheated me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Did not save money since it only lasted 6 months.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone only lasted 6 months. Won’t buy used again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the item refurbished and it did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bad i pay big money and I send the phone gift for my friends overseas and after that doesn’t work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since I bought it it has been turned off 3 times by itself without any reason

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work with my network service. Other than that great price for phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Minor Issue Great Fix by Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was not compatible with TracFone. It was in great condition and everything worked. It just could not be registered on the TracFone network. I took it to the store and the staff there confirmed this issue. They also set me up with an iPhone 8 that works great. I had no issues with TracFone setting it up and carrying over my existing phone number! Alls Well that Ends Well! Staff at Best Buy Harbison, Columbia, South Carolina is great! If you have any cell phone needs I would highly recommend paying them a visit!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Is A Great Phone For A Great Deal That Works Perfectly !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never purchase a used phone again. This was still registered in someone else’s name. I returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is okay but it never came with earbuds

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive my package until a whole three weeks later from the arrival date.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Don’t buy pre-owned phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in the quality that they accept for trade-in. Had a pixel out on the screen and the body was sprinkled with little ‘rust’ spots so I can’t use a clear case. Also, didn’t even get an Apple charger/cord with it. Got some other brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot use it. Security is an issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard is an issue--too small for the elderly Extremely sensitive to touch!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hit or miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rebuild IPhone had a defective speaker and or microphone. Everyone I called complained about the sound being distorted. I have had similar problems with other rebuilt iPhones in the past, although some have also been fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This phone is not water proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this phone it got water damage and the employees/staff didn’t want to be responsible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ehh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a super great experience but the phone works and does it’s job.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived not working and not charging. Shipped fast but poor working condition.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still testing it. So I can be that honest yet. It just.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was not in it best condition as I expected

    I would recommend this to a friend