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Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 4.1 out of 5 stars with 318 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the good condition and new look of the pre-owned iPhone XS 64GB (Unlocked) despite it being refurbished. They appreciate the affordable price and consider it a good value. However, some customers have concerns about the battery health and screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 318 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was slightly worried when deciding to purchse a used phone because of poor battery health, or damage to the phone. I was extremely pleased when i received this phone and it came with 93% battery health and absolutely no damage to the physical phone itself. I was also very happy to know that a charger was included with the phone along with the latest software version and phenomenal screen resolution and camera quality. If your looking for a affordable phone this is the one to get!

    I would recommend this to a friend
  • Pros mentioned:
    No scratches

    Rated 5 out of 5 stars

    iPhone XS space grey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this phone about a month ago, and it works perfectly fine! No scatches at all, The phone came like it was brand new, would definitely recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Speaker

    Rated 3 out of 5 stars

    hey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    siri doesn’t work & when i try sending voice memos it sounds like there is water inside the speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone since I got it! When it arrived it looked brand new! I’ve had no issues, super fast, screen is so pretty and I love the size!! Some people thing it’s too small but I prefer smaller phones anyways!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing for an older model its worth your buck i've had it for a month now and works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it because everything is perfect and neat just as I expected good battery life, quality display and camera I love it

    I would recommend this to a friend
  • Cons mentioned:
    Battery health

    Rated 4 out of 5 stars

    Battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the phoneis perfect except the battery. It is at 83% but can get repaired for less than $100 so still a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. Great for kids hands. He loves to take pics with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all rating excellent performance……. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pristine condition like new battery 85% The phone feels very premium and everything works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XS - The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone was awesome. sleek, bold, but not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the condition is fabulous. It looks brand new and it fits very nice in the hand.

    I would recommend this to a friend
  • Cons mentioned:
    Battery health

    Rated 1 out of 5 stars

    quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery was messed up when I got it but everything else is ok

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device , takes high quality pictures, Very handy and easy to use.!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ugh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 and one had a defective battery had to get it fixed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition, Price, Replacement

    Rated 5 out of 5 stars

    Perfect phone for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought two of this exact phone so far, it’s cheaper to buy them then to upgrade on our phone plan, so when my kids have broke their phones we’ve replaced with these, they work perfectly, look as good as new, and we’ve yet to have a single issue

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Time!!!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing. I have had it for over a year, and the phone works like it's brand new. The deal was also very nice. The phone's battery life is also better than my family members' battery life. Despite how long ago this phone was made and how the price was this low, it is a wonderful deal.

    I would recommend this to a friend
  • Cons mentioned:
    Battery health, Cleanliness

    Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice phone, real reliable but it was kinda dirty and had stuff in the speakers and the creases I had to clean and the battery life was down 20% but overall nice find.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Battery health

    Rated 4 out of 5 stars

    good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition with some small scratches on the corners or the phone, but it is not that noticeable. I feel like the volume on the phone is a bit off, and the battery health was around 83%.

    I would recommend this to a friend
  • Cons mentioned:
    Battery health

    Rated 4 out of 5 stars

    Almost Perfect...Almost.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the phone itself looked pristine with zero scratches or visible damage, I ended up returning it because the battery health capacity was only 80% Despite being the highest level of Best Buy Total Tech membership, they would not replace the battery for free or half off, which I think is insulting! Why are we paying $199.99 for the membership if it doesn't even cover batteries on pre-owned/refurbished devices? So, back it went. This is a shame, because other than the battery, it was in pristine condition

    No, I would not recommend this to a friend