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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 60 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are positive about the AirPods Pro sound quality, with users noting the solid case. However, some customers have experienced connectivity issues. Some users have reported issues with one of the AirPods not functioning properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 60 reviews
  • Rated 2 out of 5 stars

    No refurbish for me, no more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much static, have to scream so the other person can hear me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorites, the noise cancellation is better than the air pods 2th generation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr Mengistu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like because there is nothing voice disturbing me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NAKED ON A BEAN BAG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are terrific. I love putting them in my ears while I sit on my bean bag, naked, and eating Cheetos. Listening to my Airpods on high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my AirPods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, the noise canceling is perfect, it really blocks all unnecessary distractions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time getting AirPods. I am very pleased with the quality and how easy it is to use with my phone and laptop for the price I paid for them. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice ear buds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little worried about purchasing refurbished air pods but I wanted to try the Pro and see if I liked them better than the regular. Nice ear buds! and loved the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids love them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my grandsons great value and honestly great products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really like the AirPods Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the fit and quality of the AirPods Pro, over the older versions. They block out the background noise and make the call quality clear.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Headphones wouldn’t charge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would provide 0 stars, but unable to do that. So 1 star that they came in the mail. Received the headphones, they worked… until the battery life died. The headphones wouldn’t charge, in any way. Not from a flat charger with them laying on it or plugged in. Tried multiple different chargers, blocks, and outlets. At least I was able to return them though.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Airpods lack connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Airpods do not stay connected to bluetooth of my iPhone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    airpod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they worked really well and it’s been a while since i had my pair of airpods so i really like them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are just like brand new. I bought them to put in my car and I am well pleased with them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air pods pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good air pod pros. Great price. For my daughter.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods. The hype is a little too much. Get some skull candys or something.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it, she used to have the first edition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really good bought them since the actual price is very expensive they work really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100 percent satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very satisfying and worth it. I never regret!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Mr. Nathan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones didn't work, I had to return them. They couldn't connect to my phone, or only one of them would connect.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods are defective. The battery in one earbud doesn't last more than 1 hour. There is a strange sound in the other earbud when noise cancellation is on.

    No, I would not recommend this to a friend
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