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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 465 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 5.0 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers value the protection, peace of mind, and coverage that AppleCare+ offers for their AirPods Max. They appreciate the noise cancellation feature and find the price to be reasonable. Customers also recommend the product and believe it is worth the investment, especially considering the potential cost of repairs or replacements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 465 reviews
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Conversation with Gemini Write a airpods max review AirPods Max Review: Premium Sound, Premium Price The Good: Exceptional Sound Quality: AirPods Max deliver a truly immersive audio experience with rich, detailed sound across the spectrum. Industry-Leading Noise Cancellation: Active Noise Cancellation effectively blocks out distractions, allowing for focused listening. Spatial Audio with Dynamic Head Tracking: Creates a 3D soundscape that moves with you, enhancing movies and music. Comfortable Fit: The breathable mesh canopy and soft earcups provide a comfortable fit for extended listening sessions. Seamless Apple Ecosystem Integration: Effortlessly connects with other Apple devices via iCloud. The Bad: Exorbitant Price: AirPods Max come with a hefty price tag, making them a significant investment. Smart Case Offers Limited Protection: The included case provides minimal protection from scratches and impacts. Heavy Weight: Can feel somewhat heavy on the head during prolonged use. Limited Customization: No user-adjustable EQ settings. Overall: AirPods Max are premium headphones that deliver exceptional sound quality and a truly immersive listening experience. However, the high price and limited customization options may deter some buyers. Who are they for? Apple enthusiasts who prioritize a seamless integration with their Apple ecosystem. Audiophiles seeking high-fidelity sound quality and immersive features. Professionals who need to focus in noisy environments. Recommendation: If you're looking for the best-sounding wireless headphones and are willing to pay a premium price, AirPods Max are a strong contender. However, carefully consider your budget and whether the advanced features justify the cost. Note: This is a general overview. Individual experiences may vary. Disclaimer: This review is for informational purposes only and does not constitute financial or investment advice. I hope this review is helpful! Let me know if you have any other questions. Apple care review AppleCare generally receives positive reviews, though opinions vary. Pros: Peace of Mind: Offers significant coverage for accidental damage, hardware issues, and software support. Reduced Repair Costs: Repairs are significantly cheaper with AppleCare compared to out-of-warranty costs. Priority Support: Provides access to 24/7 phone support and priority service at Apple Stores. Battery Coverage: Covers battery wear and tear, ensuring optimal performance over time. Cons: Cost: AppleCare comes with an additional cost, which can be a significant investment. Limited Coverage: Some exclusions may apply, such as damage caused by extreme conditions. Alternatives: Some credit card companies offer similar protection plans. Overall: AppleCare can be a valuable investment, especially for those prone to accidents or who rely heavily on their Apple devices. However, carefully weigh the cost against your individual needs and consider alternative options before making a decision.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    pricey plus deductible, but if you need it...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't normally recommend buying a warranty, especially for Apple products, but this is a $500.00 set of headphones. While Apple is really good at taking care of it's customers, if you get outside of the one year warranty, and your headsets dies, you'll wish that you had spent the $$$. The only downside to this is that you'll have to pay a fee to take advantage of the warranty. I found that out recently when my airpod pros became defective, and I had to pay $30 to get them serviced/replaced. I was surprised by that fee. The response i got from the geek squad was - well, they are almost 2 years old, and you're getting replacement airpod pros. Sure, but i figured that's why i paid for that warranty, not to have to pay another fee. So, just to keep in mind, it's not just the cost of the apple care +, you also have a deductible on top of that.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Peace of mind

    Rated 5 out of 5 stars

    Easy process, peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great insurance and at a bargain. I felt comfortable purchasing my big item knowing it would be protected if something happened. Fast and easy process with peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Omg this is amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of Mind with AppleCare+ I recently added AppleCare+ to my device, and it’s been an absolute game-changer. Knowing that I have extended coverage beyond the standard warranty gives me peace of mind, especially for something as important as my Apple products. AppleCare+ offers not only repair coverage but also covers accidental damage, which is a huge relief. The process for making claims is seamless, and I’ve had a few instances where I needed support. Each time, Apple’s customer service was top-notch—quick, friendly, and efficient. The option for same-day repairs at the Apple Store or mail-in service is incredibly convenient, and the repair fees for accidental damage are much more reasonable than I expected. It’s also worth mentioning that AppleCare+ extends my warranty for up to two or three years, depending on the product, which ensures that I have coverage for the long haul. For a product that I rely on daily, this is an invaluable investment. If you’re someone who likes to keep your Apple products in top condition or wants to avoid unexpected repair costs, AppleCare+ is absolutely worth it. It provides an unmatched level of support and makes owning an Apple device even more stress-free.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Warranty

    Rated 5 out of 5 stars

    Get insurance

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always great to get warranty on your products cause you never know no matter how gentle you’re gonna be. It’s always good to get these amazing insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish and great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the colour and style of these headphones. Great for the plane. However, they are a little heavier than I like them to be. The process of ordering online and picking up the item was seamless. Customer service staffs at Union Square NY were nice and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I love it. sounding is amazing. Feels very good over the years. I like the fact that you were able to take off the cushion and replace it if it gets wet.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple Care + for AirPods Maxx

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find that having apple care on my apple tech is a great value for my home apple system this is always a choice for all my apple products that allow apple care. Highly recommend. Although I seldom need to use it when I have issues it protects me from major repair expenses in my important devices. I like to keep my valuable Apple tech protecting agains repairs and issues. I sell some use it as apple products are some of best but when needed it is important

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why not

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend getting AppleCare if you are more than someone who only stays at home with their products.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Insurance is a great thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend insurance on these Ipod pro Max for the price of these. They are great but wouldn't want to replace at full cost if it's preventable by having insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasn’t for this warranty, I don’t know what I would do, I wasn’t even in my own state and I had to use it went to a Best Buy in South Carolina took care of it right away. Best investment I ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    AppleCare for Airpods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great protection option for 2 years if anything happens to them you bring them back and they'll take care of any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing the warranty for sure to keep this headphones in good shape

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care is really worth it. I would suggest buying some I had some Air Pod Pro replaced for brand new ones.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is very good and awesome coverage recommended

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Charging issue

    Rated 4 out of 5 stars

    Ads protection plan

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my sister She loves them but the AirPod max now doesn’t charge it shows that it’s only in 1 % other then that they are great she says. Always have a Protection plan!!! It will save you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care give me such piece of mind over my AirPods, I know that if anything were to happen to them that they are protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teenage approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! My nephew is totally happy with his gift, specially with the sound related features. Also they are super comfy and beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Clumsy

    Rated 5 out of 5 stars

    great plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love having a protection plan for my headphones because i paid a lot for them and i’m clumsy so i really recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earpot Pro

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a soldier deployed overseas, i bought all my product from bestbuy and i enjoy them all, while here overseas, i had issues with my earpot pro. I contacted apple and they confirm i got coverage, so they asked me to take it to a store in the country I am deployed to, thae host country has an egent that they sent the product back to the US and in a couple of weeks i recieved a replacement. For me, this is not good but great!!! My colleagues are so impressed and ask me to tell them more about best buy, and I did. We now call it coverage pro max. Thank you!!!

    I would recommend this to a friend
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