Customer Ratings & Reviews

I bought a iPad Pro 11 inch wifi and cellular with Apple care that I put all together in the same purchase when I went to the store I paid with the Best Buy card which is the citi visa monthly card and this is the only card I used to pay full amount with the card no cash or any other card was given for them to use and they told me I will be paying monthly payments through there the Best Buy representative told me everything that your getting will be going to the card and you will be paying everything every month on your Best Buy card no where else and I was going buy a different item and I noticed the coverage I got was taken off because they didn’t get a payment and I called and ask what was going on they said it was months and that they tried to get my payment and didn’t go through from a different card when I didn’t put any other card didn’t pay with anything else besides my citi card and I told them okay but I was told everything was going be paid through my card citi and they said no we were charging a card on file I said no the guy said everything will be paid through citi card plus I didn’t get a email or a paper sent to my address or a phone call nothing and it was y’all error to charge another card when I was only told to pay through Best Buy citi and she said we can’t do nothing is expired and I said okay that’s your guy isssue and fault why you not fixing it and she said we assumed that what she kept saying and I told her I want to pay my stuff and she said you can’t get it anymore and i been getting charged from everything else that I got on that card but not my Apple care dont make sense they didn’t fix a issue they did Don’t pay or use citi bank form Best Buy they take off issuance and don’t inform you if they don’t get payment they don’t get it just cut it off

Excellent product. I use it for everything! Highly recommended!

Using it every they now, perfect for every time. Thank you!

Excellent..apple service good customer support not hard to communicate

Great idea when you buy these tablets to get the Applxcare

Monthly option for a gift you aren't sure will be returned is a great way to go. Was super happy to get this option with my iPad purchase.

Getting the protection plan for the iPad Pro is smart

cant talk to a live representative is the worst about apple care. 2nd, hard to get assistance quickly,

Not %100 coverd but you dont have to pay full price.

This is my third iPad Pro 11, I bought three for my grandchildren because it helps them organize in school. It is awesomeness!!!