Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 61 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

61%
would recommend
to a friend

Customers are saying

Customers are impressed with the affordable cost and monthly payment options of AppleCare+. They appreciate the peace of mind that comes with having insurance and protection for their iPhones, especially considering how easy it is to damage a phone. While some customers have not yet needed to use the protection plan, they are happy to have it as a safety net.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 61 reviews
  • Pros mentioned:
    Peace of mind

    Rated 3 out of 5 stars

    Apple Care Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the plan for the peace of mind of anything breaking on my phone, or me dropping it. It seems a bit pricey, along with the $120 some deductible.... not sure if I will continue to keep it.. Might be nice if they offer another plan for a reduced price after the 2 yrs... I plan on keeping my phone for more than several years. I am not sure if I would recommend this plan to a friend or not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Affordable, Protection

    Rated 5 out of 5 stars

    Awesome Protection!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care protection is 100% times better than the insurance you can purchase through your phone company, plus the price is better! I just found out about this option when getting my fiance a new phone, but this is the only way I will go from now on!

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 3 out of 5 stars

    gotta have it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when purchasing a new iPhone, you need protection. AppleCare+ for iPhone - monthly plan. its a good thing to have insurance on your phone in case you loose it or break it. I rather have insurance from AppleCare+ then through my service provider so that I can go to best buy or apple store or service provider for help, rather than just the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Apple care a must

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to purchase apple care if you want your phone fully insured I’d highly recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn’t use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say if it was a good idea getting it because i had no reason to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Monthly payment

    Rated 5 out of 5 stars

    Must Have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care Plus is a must have for any apple product. Instead of paying it all up front, you can instead pay monthly. You are free to cancel whenever you want, but you won't want to.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 3 out of 5 stars

    Necessary Evil

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties for cell phones are a must have, in my opinion. With them being so easy to drop, get wet, etc., it's good to have peace of mind.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didn't want this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came into Best Buy to buy a new phone and renew my contract with Sprint. I told the person doing all the paper work that to make sure that I had insurance on the phone. She told me not to worry and put the AppleCare insurance which is not what I had asked (I just wanted her to look at my account and make sure everything was as I had it, with insurance I've had since I started with Sprint in 2012). She told I would be charged once to my card and then after it would go to my Spring bill. That did not happen, as I was charged for two months of a plan I didn't want to begin with. I talked to AppleCare and they said they could remove me from the plan but they could not reimburse me. There were also other charges of plans that I didn't sign up for which appeared on my Sprint bill but I disputed those charges and was reimbursed by Sprint. I write this in hopes that no one will have the experience that I had.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 4 out of 5 stars

    Reassurance for protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out the added coverage just in case something unexpected might happen. Nice affordable cost with the option to cancel at any time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It's Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a need for this protection plan yet. But it's purpose is good.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very Important

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Apple Care on my phone and was very glad I did when once the phone had a glitch and needed to be replaced. Then, I used the plan again when I cracked my screen and needed a replacement once again. I only had to pay the deductible instead of paying for a whole new phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my 14 year old son. He seems to really like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Care

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad best buy finally offers Apple care! The deductible is so low!

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    Great phone for being my first IPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone. For it being the first IPhone I get I'm really enjoying it. If you cannot afford a 6 this is the one to get. The iPhone SE.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monthly billing is kinda a troublesome if you miss it gets canceled

    No, I would not recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Skip the warranty with the phone company

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and all that you need for any issues that you may have with your i phone. AppleCare coverage will definitely come in handy for your products.

    I would recommend this to a friend
  • Pros mentioned:
    Monthly payment

    Rated 5 out of 5 stars

    Apple Care is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had apple care before and its always been a good buy. I like the monthly aspect and not having to pay for it all upfront.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this plan . . .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me say that AppleCare for the iPhone is an absolute necessity. However, don't buy the monthly plan unless you are totally cash strapped and don't mind paying $8 a month for 2 years (i.e. $192) twice the price. Yikes! Instead, cough up the cash and buy the same 2 year plan for $99. Sometimes convenience is very costly!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    Just right

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy recommended this insurance plan. Less expensive than buying it through Sprint and has same coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with the cost of my AppleCare monthly plan for my iPhone. I get great coverage for a minimal price.

    I would recommend this to a friend
Sponsored