Customer Ratings & Reviews

They sale it to you for monthly payements then they canceled so they leave me whitout protection

I cannot get this canceled!! I have replaced this phone

Lost my phone and was unable to do anything. Wasted my money

I haven’t used the program I don’t have anything to say good or bad

i really like having this product you will as well

They cancelled it for no reason and wouldn’t give it back.

claims I canceled my plan now I can't get my device fixed

What not been told is that you have an factory one for an year alao

This came with the purchase of my iPhone but haven’t had a chance to install yet.

Never was told I had apple care or would have used it.

I always recommend getting Apple Care+ on any Apple device, (iPhone, iPad, Apple Watch, Mac, etc.) And it's very convenient through Best Buy as it works along with my Total Tech support membership. I can bring it into a Best Buy for service (which is located much closer to my home) than an Apple store.

Anyone who has anything Apple, should get Apple Care. It is super easy and very reassuring to have.

Apple care is one of the best things you can buy for your Apple products. In my opinion it is the best insurance you can buy.

Is very good and super cool this phone X is very ☆

I bought the plan for a gift. My credit card is charged monthly. I don’t have the gift and they will not cancel the charges because I don’t have the serial number on the gift. While on the phone they were able to activate my tablet and walk me through ( actual red arrow pointed to info) the process. They can do that but not stop charging me. I have three iPads and 4 iphones and I’m so mad that they claim that without the serial number I’m screwed. I had to call my bank and cancel the card so the payment will stop going through

Good product. Upgraded since then but still have it as backup

AppleCare+ is good but BestBuy support to add/cancel AppleCare simply sucks! BestBuy overseas support department do not understand request at all - they are simply trained to keep asking information verification and also keep bouncing back and forth with various department. They even don't bother to relay your information that has already been verified. Your issue might get addressed if you are lucky! I my case I am not, after 48 hours (literally two full days) I am still dealing with BestBuy support to cancel my AppleCare+

Worst thing u can purchase in an apple producto. Terrible customer service.

I WOULD reconsider ALL FUTURE PURCHASES for BB-Apple/SUPPORT, and I hope ALL who read this will RECONSIDER as well. It’s was unprofessional, and unfortunately they blame you the customer. Search your nearest Apple store for more coverage programs.